St Austell Healthcare - Carlyon Road Health Hub
14 Carlyon Road, Polkyth, St. Austell, Cornwall, PL25 4EGContact details and opening times
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Reviews
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Review titled Great service!
Rated 4 stars out of 5
by Dave Kelly - Posted on 12 September 2023
I wanted an appointment to see a Doc, but didn't want to request this online (it didn't go very smoothly the last time I did this), so I called in at The Hub, and requested to see a Doctor. I was told that I would be called back that day. I was called back within the hour, and then given an appointment to call in within an hour. Very impressed! I was seen, and offered the chance to give every sample possible, which I was happy to do obviously. One sample came back with some adverse results, and was given a follow up appointment, then a referral for a colonoscopy. I was advised that the referral had been submitted the next day by text, and I was then called the following day to book me in the next week!! I can't ask for better service when there might be a need. Very impressed! Oh, and I have another referral appointment for an ultrasound scan in another week or so. When you are in need, the NHS is brilliant. Additionally, the staff at the Hub, and then at the Royal Cornwall Hospital at Treliske were superb. Thank you very much.
Visited August 2023
Review titled St Austell Healthcare - Carlyon Road Health Hub
Replied on 13 September 2023
Dear Mr Kelly, Thank you for taking the time to leave this review. All the best with the ultrasound appointment. Anita St Austell Healthcare
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Review titled Let down
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2022
I have been waiting for an appointment since July, finally offered an appointment which was then cancelled the day before by text. Called surgery to rearrange and told I need to wait for the booking team to call me, promised call that day. Two days later, no call and still no appointment. The Dr I saw in July said to avoid stress!!
Visited October 2022
Review titled St Austell Healthcare - Carlyon Road Health Hub
Replied on 25 October 2022
Dear Anonymous, Thank you for your review. There is usually only a short wait for appointments. I am hopefully correct in understanding that you were waiting for an annual health review? These are in general running on schedule and you should receive an invite during the month of your birth. Please do contact the surgery directly and we can assist you with this. Kind regards, St Austell Healthcare