St Bartholomews & Hollow Way Med Centre
Manzil Way, Cowley Road, Oxford, OX4 1XBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about St Bartholomews & Hollow Way Med Centre.
Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Fred Adams - Posted on 18 September 2024
This appointment we saw a nurse who knew what she was doing. She was knowledgable and very caring - thank you
Visited September 2024
St Bartholomews & Hollow Way Med Centre has not yet replied.
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Review titled Always a joy to visit
Rated 5 stars out of 5
by Isobel - Posted on 05 September 2024
It’s always a pleasant experience attending the Lake Street practice. The receptionist was very helpful and the nurse was competent, informative, reassuring and friendly.
Visited September 2024
St Bartholomews & Hollow Way Med Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Nimara Braddell - Posted on 03 September 2024
My doctor was clear, helpful, sympathetic, and reasurred me. She immediately provided me with a followup xray appointment that further helped to clarify and comfort me.
Visited September 2024
St Bartholomews & Hollow Way Med Centre has not yet replied.
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Review titled Blood test
Rated 5 stars out of 5
by Donald Warden - Posted on 08 September 2024
Bloods were taken in an extremely professional & friendly matter. Other matters raised were dealt with speedily at the time. Most helpful.
Visited September 2024
St Bartholomews & Hollow Way Med Centre has not yet replied.
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Review titled Great patient care
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2024
My experience from my appointment was quick, efficient and very caring. The nurse spok clearly and explained things as she carried out my examination. Thank you to the very friendly and caring nurse.
Visited August 2024
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 20 August 2024
Thank you so much for taking the time to leave your review. I have passed on your feedback to the team. They all work very hard to provide the best care possible and it is always lovely to receive positive feedback and know that that hard work is appreciated.
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Review titled Very thorough
Rated 5 stars out of 5
by Ian Ross - Posted on 31 May 2024
Information gathering of symptoms very detailed. Reassuring attitude and obvious competence . My health appeared to be top of the doctors priorities.
Visited May 2024
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 31 May 2024
Dear Mr Ross thank you very much for taking the time to leave your review, we will pass your feedback on the team and in particular the GP that you consulted with. Kind regards Jo Hearle HR Manager
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Review titled Exceptional service
Rated 5 stars out of 5
by Dawn wyllie - Posted on 03 June 2024
As a patient off hollow way medical centre and now a patient of Bartholomew medical centre I visited Bartholomew MC last week and also when I have phoned I have found the receptionist very very helpful and pleasant something sadly not always the case at hollow way MC And this has made my experience at this time of my life going through chemo very helpful And I really do appreciate it, I did relay this to doctor maycock today
Visited May 2024
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 04 June 2024
Dear Dawn Thank you for your feedback. The team work hard to provide the best care that they can. I am pleased that you feel supported at this time and we wish you all the very best for a speedy recovery. Kind regards Jo Hearle HR Manager
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Review titled Excellent fast service - very impressive
Rated 5 stars out of 5
by Alistair - Posted on 09 April 2024
I reported a medical issue online on Monday morning. The surgery phoned me within 90 minutes to discuss the issue, and they sent a prescription directly to my local pharmacy. I picked up the medicine early Monday afternoon, and now (Tuesday morning) I feel better already! Thanks very much to all involved.
Visited April 2024
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 09 April 2024
Thank you for taking the time to leave your review Alistair, good to hear that you're feeling better. Kind regards Jo Hearle HR Manager
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Review titled Poor Management and Organisation
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2024
I booked a phone appointment with a doctor for 17 April with a receptionist on 12 April. The doctor never called, so I called back the reception on the 18 only to find out that my appointment had not been booked. Very unprofessional service and poor organisation. Disergard for patients'time and unacceptable waiting time when calling the reception. Holloway medical centre has recently merged with St. Bartholomew's and I was hoping for an improvement. Things have gotten worse. I recently booked an appointment online and they gave me an appointment for over 2 weeks later. I am considering switching to another GP
Visited April 2024
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 18 April 2024
Dear Patient I am sorry to read that your appointment was not booked as expected, without your details I am unable to investigate what has gone wrong on this occasion. The phones are busy but you will be offered the call back facility if there is a large number of calls already in the system. This will hold your place in the queue and call you back when you are at position number 1. As with other practices, there will be a short wait for a routine appointment but if a patient has an urgent medical concern then the duty team will assess, contact and if appropriate see the patient on the day. If you would like to contact me with your details to discuss your concerns further you can contact me by calling the practice on 01865242334 or by using the leave feedback section of our website www.sbmc.org.uk kind regards Jo Hearle HR Manager
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Review titled Website glitches
Rated 4 stars out of 5
by Elizabeth Mills - Posted on 29 April 2024
I wanted to try and request an appointment by using the website. I following the link to How to Book an Appointment which gave me several choices, the most appropriate seemed to be "Our appointment System". This took me to Patient Access, which doesn't work. Eventually I worked out that the right box was "Contact your GP Online". This doesn't seem to be good wording for "Make an appointment with your GP". It also takes you to another website. If you are trying to reduce the number of phone calls you are getting, the website should be much more intuitive. When trying to leave a review, I discovered that the Contact Us feature is not working, and coming up with an error message, and nor is the feature designed to leave an adverse comment.
Visited April 2024
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 30 April 2024
Dear Ms Mills Thank you for your feedback. We have had some issues with the website since the merger with Hollow Way Medical Practice on the 1st April 2024 and we are actively working with input from the Patient Participation group to address and rectify the issues. The online bookable appointments and the contact us section were temporarily suspended these have both been now reinstated. If you continue to have issues please do contact myself or Joy Maloney the reception manage on 01865 242334. kind regards Jo Hearle HR Manager