St Bartholomews & Hollow Way Med Centre
Manzil Way, Cowley Road, Oxford, OX4 1XBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about St Bartholomews & Hollow Way Med Centre.
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2024
I was able to see one Nurse .she was great and she listen and able to understand my symptoms and arranged more to be done to find solution .
Visited February 2024
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 26 February 2024
Thank you for your review and feedback. We will pass your comments on to the nursing team. Kind regards Jo Hearle HR Manager
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Review titled Online booking impossible while phone lines closed
Rated 2 stars out of 5
by Rob Batchelor - Posted on 18 February 2024
I've just spent about 30-40 minutes trying to work out how to book an appointment. Having registered for two seemingly separate systems - AskFirst and Patient Access - neither has allowed me to make a booking, and Patient Access tells me I've "reached the maximum number of booked appointments". So, I'll just have to call during the practice opening hours until I get through to someone and risk being late for work - so much for the seven day NHS...
Visited February 2024
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 26 February 2024
I am sorry to read that you are experiencing problems booking an appointment via online access. The systems won't allow a patient to book an appointment if they already have 2 appointments scheduled, to avoid patients booking multiple slots. If you have not reached this limit and still continue to have problems please do raise the issue with us. Kind regards Jo Hearle HR Manager
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Review titled Overall good practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 February 2024
The GP was attentive, encouraging and sympathetic about ongoing chronic issues. I was on time for my appointment but had to wait 1/2 hour.
Visited January 2024
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 20 February 2024
Thank you for your 4 star review, our staff are very patient centred and do always strive to give the best care possible. They do aim to run to time but unfortunately for various reasons they can run late. I hope you were kept updated by the reception team as to how long you would be waiting. Kind regards Jo Hearle HR Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Lesley Hayes - Posted on 22 October 2023
As usual I was able to see the doctor I wanted as quickly as possible, with only a short waiting time in the surgery on the day. From the friendly warm receptionist to the kind, respectful, thoughtful doctor, my experience was great.
Visited October 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 24 October 2023
Dear Lesley Thank you for your lovely review, it is always appreciated when patients recognise the team and the hard work that they put in to providing the best care possible and take the time to let us know. Kind regards Jo Hearle HR Manager
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Review titled Amazing reception staff
Rated 4 stars out of 5
by Anonymous - Posted on 24 October 2023
Just wanted to shout out the lovely reception staff. I call the doctors a lot (it feels) and usually burst into tears on the phone when I hear how long I'll have to wait for an appointment. The reception staff are always so kind and calm and it means such a lot. Thank you <3
Visited October 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 27 October 2023
Thank for your positive review of the reception staff. I will pass on your comments to the team, they will be much appreciated. Kind regards Jo Hearle HR Manager
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Review titled Fast and compassionate treatment
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
I telephoned to ask if they provided advice on a problem. Call from GP an hour later and a follow up appointment made. It’s not urgent but such a relief to know there’s a solution, I simply couldn’t ask for better treatment.
Visited August 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 24 October 2023
Apologies for not responding to your review as promptly as we should. Thank you for taking the time to leave your feedback, it is greatly appreciated
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Review titled Brilliant practice
Rated 5 stars out of 5
by Lesley Hayes - Posted on 29 June 2023
As usual I was seen on time and had a thorough yearly health review with one of the doctors. Exemplary treatment… respect, kindness, attentiveness, and careful research into whether my current COPD medication was right for me, with a follow up text message of advice. I feel very lucky to be a patient at this practice.
Visited June 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 30 June 2023
Thank you Lesley for your positive feedback. It is always a boost to the team to read that all they do is appreciated, reading you comment will make their day! Jo Hearle Deputy Practice Manager
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Review titled Brilliant experience
Rated 5 stars out of 5
by Grace - Posted on 12 June 2023
The best GP surgery I have been to!! I just wanted to write and say thank you for the brilliant service this practice provides. As a student in the area who has had negative experiences with GPs in the past, I am really grateful to have had a positive experience. I have a few health issues, and have always been able to get an appointment fairly quickly. The staff are lovely and friendly, and whenever I have had an appointment, I have felt well listened to, taking the time to ask to put how I feel into my own words. Thank you so much!!
Visited June 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 13 June 2023
Hi Grace, Thank you for your 5 star review, your comments have been passed on to the staff and were much appreciated. We do work very hard to provide the best care that we can and it is always great to read that patients feel cared for and listened to. Thank you again. Jo Hearle Deputy Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Went in for an injection and a hypertension review. The nurse was cheerful and patient with me. She always gives a written reminder of the date I should book my next B12 injection.
Visited May 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 20 May 2023
Thank you for taking the time to give us your feedback. It is always lovely for the team to read such positive comments.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Lesley Hayes - Posted on 31 May 2023
I am always able to get an appointment when I want one, and choose which doctor suits me best. Appointments are generally on time, and if I have to wait I don’t mind because the doctors give me as much time with them as I need to explain the issue and examine me thoroughly and always with the utmost respect and kindness. If ever there is need for a referral it is done quickly and easily. I feel very lucky that this is my local GP surgery.
Visited May 2023
Review titled St Bartholomews & Hollow Way Med Centre
Replied on 01 June 2023
Good Morning Lesley, Thank you for taking the time to leave your review, it is always a real boost to everyone to read such positive comments. The team work hard to provide the best care possible to all our patients and reading your review will be a great start to everyone's day.