St Catherine's Surgery
St. Catherines Health Centre, Church Road, Birkenhead, Merseyside, CH42 0LQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Severe abscess
Rated 1 star out of 5
by Sian Norris - Posted on 11 April 2024
Unfortunately I have been suffering with a severe abscess as I found out yesterday at the miriam centre who I must say st Catherine’s could learn a lot from the staff are amazing they treat you with respect and dignity and I must say if I was not for them I could of ended up with sepsis, so I had to fill in a form on patches saying my symptoms I sent photoes of my ear to them and a woman said I needed to go to a walk in centre, I new I had a serious infection due to temp pain radiating from my ear to down my neck so I rang the doctors I was told by a receptionist that I could not see a doctor, I sat in walk in centre with in absolute agony for 3 hours to be told I had a serious in fection and I needed antibiotics for 7 days and then maybe a operation, I had infection spreading from down my ear and face, and I was told a doctor should of seen me, I have worked all my life and I have nearly completed my nursing and I feel I have been treated disgusting, there was 5 people at least in miriam who where upset about the service they recieved from st Catherine’s it needs investigation, people are seriously put in dangerous situation, but I must say miriam centre treat patients with respect and make you feel welcom, staff there are a credit l, they manage to run walk in centreand doctors, no problem and they are very busy
Visited April 2024
Review titled St Catherine's Surgery
Replied on 21 June 2024
Thank you for your feedback. As you may appreciate, demand for GP services is increasing year on year and the NHS has invested in training to navigate patients to the most appropriate clinician or service, at the most appropriate time to ensure NHS services are used appropriately. This includes services outside of the Practice such as the Walk-In-Centre, and this then means GPs within the Practice can see those patients with the most complex needs. Community Services such as walk in centres are commissioned to assess and treat minor illnesses and symptoms such as the ones you described. More information on their advertised services can be found at this link. https://www.wchc.nhs.uk/services/minor-injuries/ Regards, Janine Clarke Patient services Manager
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
So I Have tried a few different times for appointment for my children which resulted in two off then ending up in a&e due to being refused to be seen then myself today I requested appointment as I am unwell to be told go the walk in. I struggle with bad mental health an have 4 young children so isn't easy to get to a walk in so would have preferred to be seen in my own practice this is absolutely shocking I will be moving myself an children as all they ever say is go walk in yet when on there rare occasion you do get appointment it's empty. Absolutely shocking doctors
Visited April 2024
Review titled St Catherine's Surgery
Replied on 17 June 2024
Thank you for your review. As you may appreciate, demand for GP services is increasing year on year and the NHS has invested in training to navigate patients to the most appropriate clinician or service, at the most appropriate time to ensure NHS services are used appropriately. This includes services outside of the Practice such as the Walk-In-Centre, and this then means GPs within the Practice can see those patients with the most complex needs. Community Services such as walk in centres are commissioned to assess and treat minor illnesses and symptoms. More information on their advertised services can be found at this link. https://www.wchc.nhs.uk/services/minor-injuries/ Regards, Janine Clarke Patient Services Manager
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Review titled General practice
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
Shocking practice like others have said no point being registered with a GP, told to attend the GP out of hours, waiting for hours when extremely unwell is totaly unacceptable. would like to say the staff were fabulous at the out of hours, I don't want a response of care navigators , I would like to know what GPs actually see patients with!!! To save time attempting to get an appointment! Would be no stars but no option
Visited September 2023
Review titled St Catherine's Surgery
Replied on 28 September 2023
Thank you for your feedback. I cannot provide a thorough response due to your review being submitted anonymously, and I would encourage you to address your concerns directly with the practice to enable us to provide an accurate response. As you may appreciate, demand for GP services is increasing year on year and the NHS has invested in training receptionists to navigate patients to the most appropriate clinician or service, at the most appropriate time to ensure NHS services are used appropriately. This includes services outside of the Practice such as the Walk-In-Centre, and this then means GPs within the Practice can see those patients with the most complex needs. Kind Regards, Janine Clarke Patient Services Manager
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Review titled Great practice
Rated 5 stars out of 5
by Michael B - Posted on 09 September 2023
I have been a patient at this practice for well over 20yrs. Through out that time I have given them some complex medical situations to deal with. Which they have done amazingly. I have never felt judged by any member of staff from receptionist to GPs. The regular GPs and nurses I see know me by name and always say hi even if it’s not them i’m seeing that day, they are welcoming and personable. My medication is reviewed when it should be, they ring with any results I need to know about. They schedule apts if a GP has requested to see me. If I have to cancel they are always accomodating. I feel 110% confident in them and their abilities. I can’t thank them enough for the respect they have shown me through the years. For those complaining of not being able to get through or get an apt have to realise these are crazy uncertain times we are living in at present. With the NHS bearing the brunt of the worst of these unpredictable incidents. None of them are purposely being obstructive, they do the best they can with the resources they have. Cut them some slack.
Visited August 2023
Review titled St Catherine's Surgery
Replied on 12 September 2023
Dear Michael, Thank you so much for taking the time to write such a lovely review. It is lovely for the team to get such positive feedback and appreciation for all they do. Thank you for your kind words and understanding of the current difficulties that are faced throughout the NHS and that we are doing our best. Kind Regards, Janine Clarke Patient Services Manager
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
I was refused a GP appointment and referred to walk in centre for over 3 months for ongoing ear and throat pain. It ended up with me being diagnosed with throat cancer.
Visited July 2023
Review titled St Catherine's Surgery
Replied on 17 June 2024
Thank you for your review. I would encourage you to submit your concerns to the Practice directly so that we can investigate and provide a response. Regards, Janine Clarke Patient Services Manager
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
Extremely pointless being registered with a GP practice that you can't see a GP in. Every time I call for either myself or my son we are directed to the walk-in centre. My son being 5 with health issues and was directed to walk-in-centre or 111. Both 111 and walk-in centre not happy that we are not being seen by our own GP! Awful practice, poinless being registered with them.
Visited January 2023
Review titled St Catherine's Surgery
Replied on 25 January 2023
Thank you for your review. Demand for GP services is increasing exponentially and, to alleviate the pressure on GP appointments, the NHS has invested in care navigation, to ensure patients are seen by the most appropriate clinician or service, at the most appropriate time, based on clinical need, thereby ensuring NHS services are used appropriately. The practice follows care navigation protocols, including navigating to patients to services outside the Practice such as Walk-In-Centres and Pharmacies, ensuring GPs can focus on those patients with the most complex clinical need. If you would like the practice to look in to a particular problem that you have had, please send details directly to the practice via email so that a response can be provided. Regards, Janine Clarke Patient Services Manager
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Review titled Rudeness
Rated 1 star out of 5
by Paul k - Posted on 12 December 2022
I have health issues but rarely go the doctors I’ve had a really sore and blocked ear for over a week now teeth and eye on one side sore to touch i rang on time waited in the que for my turn when the lady answered I I started to explain and was disconnected ie cut off this is not the first time I will be looking to change my doctors I have a right to see a doctor I don’t time waste
Visited December 2022
Review titled St Catherine's Surgery
Replied on 13 December 2022
Thank you for your feedback. I can only apologise for the issue that you had with getting through. I can assure you that we would not have deliberately cut you off. If you were to contact the practice to provide your details, we would be able to look into the issue further. Regards, Janine Clarke
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2022
I sent an e-consult and a telephone consultation was arranged for a few days later with the GP. Following the discussion, I was advised that I needed a face to face meeting and assessment by the GP and a clear plan of care agreed. The results of one of my investigations was sent through to me the following day via text. A fantastic service- thank you
Visited October 2022
Review titled St Catherine's Surgery
Replied on 31 October 2022
Thank you for taking the time to leave your review. I am happy to hear that you are happy with the service that was provided, and appreciate your kind comments. Kind regards, Janine Clarke Patient Services Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2022
This surgery is ridiculous, you can only submit e-consults until 9am in the morning. What about people who work full time jobs and can't have their phones during working hours? They won't book you an appointment and always just refer you to the walk in centre. Join another doctors surgery
Visited August 2022
Review titled St Catherine's Surgery
Replied on 08 August 2022
Thank you for your feedback. I am sorry that you are not happy with our booking process. We changed our eConsult hours so that they are available earlier in the day so that working patients can access before work (7am-9am). We navigate to the walk in centre for minor illnesses to ensure that GP appointments are available for those that need them. I would encourage you to contact the surgery to address any specific concerns to enable us to provide a suitable response. Regards, Janine Clarke Patient Services Manager