St Clements Partnership
28 Upper Brook Street, Winchester, SO23 8DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Nursing Team
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2025
I have been using the Practice for the Past 3 weeks and have been looked after by the Nurses since having problems with my Leg. They have been very sympathetic, kind and caring to help me on my road to recovery.
Visited February 2025
St Clements Partnership has not yet replied.
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Review titled Terribly inefficient with prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2025
It’s now the 11th day of waiting for my repeat prescription to be processed. Unfortunately something is very wrong with St Clement’s systems as it is seemingly impossible to get a suitable prescription in place. Problems are multitude - first, apparently there was a delay between me requesting my repeat on the app and them receiving it. I was told by reception that this can happen. Acceptable? Maybe it would be if the prescription was then processed swiftly but instead it went to my gp who eventually approved it, just within their 5 day timeframe. But the brand of hrt they are specifying in my script is no longer available in pharmacies. Not ideal they didn’t know this(!) but maybe it would be acceptable if it was the rectified to an available brand or a generic. Instead, I have been stuck in a purgatory of having to call each day, sometimes multiple times, to see if my doctor or a Duty doctor has made processed the new prescription. At this point, day 11 since my first repeat prescription request, it’s still not done. As a result, I have not taken the medication for nearly a week. This break has meant my cycle is completely disrupted and it will unfortunately take several weeks or even potentially months so get back to a proper cycle on the medication. Very frustrating. No one on reception at St Clement’s has been rude. They’re friendly although often rushed. At times I feel they’ve been helpful but I’m not sure what the problem is. Is it processes? Systems? Staffing of GPs? Or just a complete lack of care as to the impact of inefficiencies on their patients? For these reasons I would recommend anyone to think twice before enrolling at St Clement’s Partnership as you really don’t want to have to go through what I’m going through to get a simple prescription. Also, having called around ten times last week I suggest they change there automated answer phone message as it tells their patients to only phone the surgery if it is for an emergency appointment or if you have no access to the internet. This feels overly obstructive and also is patently untrue - patients will also need to call from time to time, such as in situations like mine.
Visited February 2025
Review titled St Clements Partnership
Replied on 03 March 2025
Dear Patient, Thank you for your comments and feedback. We would welcome an opportunity to review the specific details of your complaint and respond to you directly. Please can you send me an email, at your earliest convenience at fay.johnson1@nhs.net. Kind regards, Fay Johnson Practice Manager, St Clements Surgery
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Review titled Many thanks!
Rated 5 stars out of 5
by Tamzin Sallis - Posted on 04 May 2024
We had a very poorly child and I am so thankful for the swift response from the reception staff and the healthcare team. As a result we were swiftly referred to the hospital and able to get the treatment that was much needed. We are very grateful, thank you.
Visited April 2024
Review titled St Clements Partnership
Replied on 08 May 2024
Dear Tamzin, Thank you very much for your postive feedback, which I will pass on to the clinicians & reception team. I hope your child is making a speedy recovery. Kind regards, Fay Johnson, Practice Manager, St Clements Surgery
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Review titled Always Evolving
Rated 5 stars out of 5
by Tracy Brown - Posted on 22 January 2024
I wanted to provide some positive feedback for this ever evolving practice and the many varied services that they provide. Times and technology constantly changes and keeping up can seem daunting but there are so many options for those who are happy to get on board with this that in turn frees up time to assist those that are unable to apply these self help methods. Very happy to be a part of this surgery for so many years and with the new premises well underway, things can only get better.
Visited January 2024
Review titled St Clements Partnership
Replied on 13 February 2024
Dear Tracy, Thank you for your positive feedback, regarding our ever evolving practice with technology & process changes. We are very happy to have you as a patient at St Clements. Equally, we are also very keen to move into our new premises later this year. Kind regards, Fay Johnson, Practice Manager
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Review titled Thank you for all your support recently with Mum
Rated 5 stars out of 5
by Maria - Posted on 03 November 2023
Once again all staff at St Clement's, particularly the medical staff, have made caring for an elderly relative much easier by being kind, responsive, advising and discussing the best course of treatment. With this consistent proactive support it has helped keep Mum where she wants to be - in her own home. Many thanks from all our family.
Visited October 2023
Review titled St Clements Partnership
Replied on 06 November 2023
Dear Maria, Thank you for lovely comments & thanks. I will pass them onto the St Clements Team. Kind regards, Fay Johnson Practice Manager
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Review titled Weak Admin.
Rated 2 stars out of 5
by John Andrew Blagrove - Posted on 09 August 2023
I live in Bath and have nothing to do with this practice. Nonetheless, they left a message for someone I don't know on my answering machine! Close to a breach of patient confidentiality, I would have thought! How they managed to confuse a number starting 01962.. with one starting 01225... is a surprise! As the message sounded urgent, I tried to ring the practice straight away but after negotiating the menu. the sub-menu and the sub-sub menu I was told I was caller number seven in the queue and gave up. I found that they have a "contact us" section on their website so I did. It took me about 20 minutes to complete the form and I had to be inventive about some of the information as I didn't know who this person was, let alone their date of birth, mobile phone number etc. The text I got back (so they can't say they never received the contact form) said I'd be contacted in two working days. These have long passed. Did I get an acknowledgement? No. Did anyone apologise? No. Did anyone think of thanking me for the effort? Apparently not! I leave it to the reader to make up their own mind about this.
Visited August 2023
Review titled St Clements Partnership
Replied on 10 August 2023
Dear John, Thank you for comments regarding your recent experience, and for trying to contact us with the details. Please accept my sincere apologies for all the inconvenience caused, and that we have not contacted you in the allotted time. I will review our processes & communication methods & reply to you shortly. Kind regards, Fay Johnson, Practice Manager, St Clements Surgery
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Review titled Great support from medical team and office staff
Rated 5 stars out of 5
by Maria M - Posted on 20 July 2023
Today I needed to know what else I could do to help manage my elderly mother's condition. The on line system is really good to communicate with the practice. It also helps to have medical and office staff who are supportive to carers/relatives - it makes things a lot easier and I have always felt well supported. I received a text response within hours with a different prescription for my mum. It is a real bonus to have a paramedic linked to the surgery. As well as the nursing team (as I had to contact them a few weeks ago about another issue for mum). Thank you all as always.
Visited July 2023
Review titled St Clements Partnership
Replied on 21 July 2023
Dear Maria, Thank you for your lovely feedback, I will pass it on to the St Clements team. Best wishes Fay Johnson, Practice Manager
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Review titled Helpful & Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
A huge thank you to the Medical Records Team for being proactive and effective, ensuring that details were reviewed for clarification with corrective actions applied quickly for completion. Your follow up and communications were greatly appreciated.
Visited June 2023
Review titled St Clements Partnership
Replied on 19 June 2023
Thank you for your positive feedback, I will pass your thanks onto my medical records team. Fay Johnson, Practice Manager