St Edwards Medical Centre
7 St. Edwards Way, Romford, RM1 3DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional Service
Rated 5 stars out of 5
by Samantha Seaman - Posted on 07 November 2024
From the moment I walked in on Tuesday evening I was greeted with politeness from the reception team. My G.P was very kind and compassionate. I was seen promptly. We are very lucky to have this service.
Visited November 2024
Review titled St Edwards Medical Centre
Replied on 20 November 2024
Thank you for taking the time to give us some positive feedback. It is very much appreciated and I will make sure all the team receive a copy.
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Review titled Excellent Service
Rated 5 stars out of 5
by Samantha - Posted on 12 November 2024
When I attended the surgery last week, the staff were kind and professional. My GP went above and beyond explaining everything and as always was very helpful.
Visited November 2024
Review titled St Edwards Medical Centre
Replied on 20 November 2024
Thank you for taking the time to give us some positive feedback. It is very much appreciated and I will make sure all the team receive a copy.
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Review titled Disappointed
Rated 2 stars out of 5
by Almira Thomas - Posted on 18 November 2024
My daughter is waiting since June 2024 to get an appointment for an Asthma assessment. In the mean time she has had difficulty breathing and had to go to a walk in clinic to get steroids and inhalers. I phoned the surgery twice and was told it was being looked into and still no calls or emails from surgery. It has been 4 and a half months. It is very frustrating. She clearly has Asthma but because it was not recorded on the system she cannot get repeat inhalers.
Visited June 2024
Review titled St Edwards Medical Centre
Replied on 20 November 2024
Dear Mrs Thomas, Thanks for your feedback. If you would like to discuss this matter further please email the surgery with your concerns and we can look into this matter in more detail for you.
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Review titled Incredibly bad practice
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
Dr sent me for urgent MRI scan, had this done results are back but no one is available to look at them. I am having great difficulty with my problem so I asked when the doctor would be able to look and was told maybe next week..... the doctor who sent me apparently is going to be off for quite a few weeks, but if I phone back on Friday when he will be there, I could ask him to check the results for me. One of the most confusing conversations I've had with a receptionist at this practice. What worries me, if there is something wrong that needs dealing with, the delay in getting someone to look at my scan could make a difference.
Visited April 2024
Review titled St Edwards Medical Centre
Replied on 09 April 2024
Hi Anonymous, If you give us some more information regarding this complaint I can investigate this further for you and listen to the call. All of our results are looked at daily and sent for clinical review regardless of which clinician sent you for the test. Any result that are sent tos us that urgently need dealing with are dealt with the same day by your clinician or the duty clinician for that day. If you would like to either call or email us with more information I would be happy to look into this further for you. Thanks
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Review titled Staff need urgent retraining
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
To be charitable I would say the reception staff and the prescription staff are not helpful and on occasions rude. Their job is to help not hinder patients. When mistakes are made by them to say sorry and correct them is not in their vocabulary. Dealing with vulnerable people needs understanding care!!
Visited November 2023
Review titled St Edwards Medical Centre
Replied on 14 November 2023
I am sorry you feel this way and if you would like to email stedwards.medical@nhs.net with the concerns that you have we can look into resolving these for you.
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Review titled Disgraceful service
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
Despite being no 2 in the queue on ringing, it took over an hour to get through. Trying to telephone for anything is a complete waste of time. Too many patients, not enough staff. Certainly not enough answering the phones
Visited November 2023
St Edwards Medical Centre has not yet replied.
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Review titled The Practice has got from Bad to Worst.
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2023
I have been with the Surgery for just over 59 years. Whenever I phone the Surgery to try and get an Appointment to see a certain Doctor I rarely get an appointment. I phoned yesterday to see if there would be an Appointment to see a certain Doctor today but was told to phone today. I phoned at 8.00am today was no 4 on the phone, I waited 26 minutes for someone to answer the phone only to be told that there were not any appointments for him today and that there were not any yesterday when I phoned up. I was told that he would be in on Friday but I asked if I could book an appointment today to see him on Friday but was told no that I have to book an Emergency Appointment on Friday.I don't know what System they are now using but it has certainly got from Bad to Worst.
Visited July 2023
St Edwards Medical Centre has not yet replied.
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Review titled Doctor didn't ring!!
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2023
Your location St Edwards Medical Centre The surgery left a message on my dad's phone at the end of January asking us to fix a phone appointment for dad with one of the doctors, to discuss a letter they'd received. We therefore arranged a telephone appointment for 1st March, with a guide time for the GP to ring around 3pm. My sister and I rearranged our plans so that we could be with dad at the allotted time. At 3.50pm on 1st March my sister rang reception to ask when we might expect the call from the GP. She was told that the time given was only a guide, but that we were on the list of calls to be made. So we waited and waited... and were still waiting at 8pm when I left to get some shopping for dad. When I returned at 9pm, no call had come in. My sister and I double checked the list of incoming calls on dad’s phone again yesterday (2 March) and there were none received on 1st March from the surgery. My sister phoned them again today (3 March) to ask what happened and was told that the GP had rung dad’s number at 6.50pm on 1st March. We know that wasn’t so as no incoming call from them was on the call log. Moreover I was still at dad’s at that time sitting next to the phone and can say hand on heart from my own memory that there was no such call. Taking a charitable view of the situation, I would say that someone at the surgery is very much mistaken.... All in all, dreadful service from a surgery that really must do better. Luckily for us, this wasn’t an emergency...
Visited March 2023
St Edwards Medical Centre has not yet replied.
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Review titled getting an appointment aghhh!!
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2022
trying to book an appointment !! is there anybody at the surgery used to be you are number 26 in the queue.but now a voice just saying we are busy and cutting you off not good . re ring cut off re ring cut off dont use a land line when calling cost a fortune!!
Visited December 2022
St Edwards Medical Centre has not yet replied.