St. Helens Medical Centre
Upper Green Road, St. Helens, Ryde, Isle of Wight, PO33 1UGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor care
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2024
My 86 year old mother unexpectedly fell backwards into the road while walking home one weekend. She was helped up by some neighbours who walked back to her house with her to make sure she was okay. On Monday when she told me, I suggested she get checked over by her GP. That day she saw a nurse practioner at the surgery who checked her over and said that at her age she shouldn't be looking up. Two days later she was admitted to hospital with a stroke. She has had high blood pressure for a number of years controlled by medication which had not been reviewed with her for at least two years. It appears that their duty of care is lacking in places.
Visited June 2024
St. Helens Medical Centre has not yet replied.
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Review titled Very responsive support
Rated 4 stars out of 5
by PTR - Posted on 02 June 2023
I recently had severe knee pain. I rang the surgery early in the morning and the very helpful receptionist booked me in with a nurse practitioner in the early afternoon. She was very responsive and directed me for a walk-in X-ray at St Mary's, which was done later in the afternoon with very little waiting. Over the last twenty years I have found all the staff, reception, nurses and doctors at this practice to be sympathetic, courteous and helpful.
Visited May 2023
St. Helens Medical Centre has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2022
I have been with this practice for 5 years. My experience of them has ranged from adequate to terrible. Mainly this is because their receptionists are rude, arrogant, unhelpful and lazy whose main objective seems to be prevent access to medical care. I have been left without needed medications for periods of time due to their mistakes and there is no apology. I have witnessed them being especially rude to the elderly amd vulnerable , leaving one very elderly lasy in tears.
Visited September 2022
St. Helens Medical Centre has not yet replied.