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St James Medical Centre

Coal Orchard, Taunton, Somerset, TA1 1JP

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Help others by sharing your thoughts and experiences about St James Medical Centre.


Reviews

Displaying 1 to 10 of 10

  1. Review titled v.poor experience

    by Mark Gibbard - Posted on 25 February 2025

    no help and no hope of any help and no medical despite attending twice once seeing the gp afterwards being promised a clinician, still no clinician. the person i saw today recently informed me they'd leave and forget all about their experience at the st james' practice if they won the lottery, i hope they win and do something they want to do with their life

    Visited February 2025

    Report as unsuitable

    Review titled St James Medical Centre

    Replied on 03 March 2025

    Thank you for taking the time to share your experience with us. I am saddened to hear of the comments which you have reported as being made by a member of the practice team. This team member is not an employee of the practice, therefore your feedback has been shared with their employer to investigate further. I am sorry if you feel that the practice has offered no help, however this is untrue. If you require medical assistance from a member of the General Practice team, please contact the practice or contact us by completing an online consultation via the practice website: St James Medical Centre & Orchard Medical Centre, Taunton - St James Medical Centre Taunton doctors surgery as all these requests are reviewed by our team of Duty Doctors. Thank you Tracey Pike. Practice Manager

    Report as unsuitable


  2. Review titled Neglected

    Rated 1 star out of 5

    by I N FRANDOS - Posted on 18 February 2025

    I'm in the surgery right now when I'm writing this complaint/review... is not acceptable from yesterday afternoon I'm waiting to see a doctor for my 3 year old son to be checked to his ears ,his in pain for nearly 2 days.on the 17th 16:38 I speak with someone on the reception and they send me a link to put the reason I'm required for and I did for ear infection and cold aft 20 min they send me a message to go to pharmacy for advice 🙄😥we come back without anything from asda pharmacy today 18th February 2025 I call again the surgery at 10:30 am same thing no answer from doctor till 12:30 and I have to call again and to hear my request online is haven't be send to doctors and someone from reception was very nice and she don it with me on the phone after 1 hour I have a call from the reception that I have apoiment 3 pm with my son to a doctor" we got there to the apoiment a man hi cheek my son ears and prescribed the antibiotic ...I asked how long is take to get de medici and hi said around 20min ok .I come to Morissone farmaci here nothing they don't have anything they waiting for the doctor to sign the prescription so they can give to me ...🙄I go back to the surgery because one of the girls from pharmacy asked me I go and surprise 😮 I just find that I haven't see a doctor just a consultant and the doctor have to sign the prescription and is can take up to fwe hour's 🥺 in same time my son in the car with fever and very bad pain on his ears...3 yeas old child ...from 3 pm sice we see the consultant and one if the lady she go to the doctor office to take a paper and give to me nobody done nothing and nobody thing to this child how much pain is in to his ear ...the lady from surgery with short hair she was the only one understand the children's are not toy's and they don't have to suffer.... very much appreciate the lady she done this but very disappointed with this sistem and with the time we have to waith when is about the children's....they should say go to emergency and sort out your problem we are lazy and we don't have time go see you and sign a prescription for you child... we are so disappointed from the service we get and how much we have to pay for concil to get this .....shame we coud die next to doctor's in here "shame hns

    Visited February 2025

    Report as unsuitable

    Review titled St James Medical Centre

    Replied on 03 March 2025

    Thank you for taking the time to share your feedback with the practice. We ask all patients who are requesting an appointment to complete an online consultation. This can be completed by the patient, or a member of the reception team can complete this if the patient is not able to. All requests are assessed by a team of duty doctors. Some of these requests are signposted to other services which are more appropriate, such as a pharmacy. I am sorry that you did not hear from the pharmacy and had to recontact the practice the following day. I note from your review that you submitted an online consultation and received a phone call later in the day to attend an appointment at the practice at 3pm on the same day. I am sorry that the prescription was not available at the pharmacy when you arrived there 20 minutes after your appointment. There are some members of the urgent care team who are not prescribers and therefore have to request a GP to sign the prescription, which is usually completed within 30 minutes of the consultation. Many thanks Tracey Pike Practice Manager

    Report as unsuitable


  3. Review titled Fantastic staff

    Rated 5 stars out of 5

    by Rebecca Deasey - Posted on 20 September 2024

    After a visit to the surgery (orchard) both my GP and reception were fantastic with me. I felt all my concerns were addressed and left feeling like I was in excellent hands. I felt they both went above and beyond for me and I’m extremely grateful to them both.

    Visited September 2024

    Report as unsuitable

    Review titled St James Medical Centre

    Replied on 23 September 2024

    Thank you for taking the time to share your recent experience of the service provided by St James and Orchard Medical Centre. I will share your feedback with the practice team. Kind Regards Tracey Pike, Practice Manager

    Report as unsuitable


  4. Review titled Quick service

    Rated 4 stars out of 5

    by Maggie - Posted on 27 April 2024

    I set up an NHS account to request my repeat prescriptions but my medications did not show - I then messaged the surgery and this was fixed by the end of that same day. Thank you

    Visited April 2024

    Report as unsuitable

    Review titled St James Medical Centre

    Replied on 29 April 2024

    Thank you for taking the time to share your positive experience of St James Medical Centre. This information will be shared with the practice team, as we are all here to help and assist our patients. Kind Regards Tracey Pike Practice Manager

    Report as unsuitable


  5. Review titled Great practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 09 December 2023

    Always found all staff Receptionist, Doctors and nurses friendly and willing to help in any way possible, I've never had a bad experience and i have been with st james surgery for many years

    Visited November 2023

    Report as unsuitable

    Review titled St James Medical Centre

    Replied on 11 December 2023

    Thank you for taking the time to provide the practice with your feedback. All members of the practice team work extremely hard. We are really happy that you have had this experience, as this is what we always strive to achieve. I will share your feedback with the practice team. Tracey Pike Practice Manager

    Report as unsuitable


  6. Review titled Prompt and Efficient

    Rated 4 stars out of 5

    by Sandra Patterson - Posted on 31 July 2023

    Following on from my previous review it was necessary for my daughter to see a Dr. After the initial telephone consultation, she was seen, assessed, diagnosed and treatment prescribed. Therefore the advice given by the receptionist was not the correct (to see a pharmacist). This highlights the safety issue of receptionists giving out clinical advice to patients. The system seemed very efficient once the receptionist had arranged the telephone consultation and that I can not fault, and thank you so much to the Dr who saw her.

    Visited July 2023

    Report as unsuitable

    Review titled St James Medical Centre

    Replied on 02 August 2023

    Thank you for taking the time to provide the practice with your feedback. I am pleased that you found the service efficient. The reception team have a protocol to direct patients to the most appropriate service or healthcare professional. This allows the practice to manage the demand with the available GP capacity which is limited due to the issues of recruiting GPs to replace those which have left the practice. As a practice we will be discussing this feedback with the team to learn from this. Tracey Pike Practice Manager

    Report as unsuitable


  7. Review titled Frustrating and unsafe

    Rated 4 stars out of 5

    by Sandra Patterson - Posted on 31 July 2023

    My daughter rang to get some advice suffering with a very sore throat, swollen painful neck and jaw despite 48 hours of analgesia back to back, so much so she is unable to go to work today. She was triaged by who I thought was a nurse and advised to go to a pharmacist! After taking over the conversation I asked if I was speaking to a nurse I was in fact speaking to a receptionist. Are these receptionist trained and qualified in triaging patients needs and to make the decision whether a Dr is needed? I am a qualified nurse and understand the pressures of the NHS and try to avoid using the services unless really necessary. I can now understand why our ED department is so busy if you have unqualified people triaging patients at the point of contact, when all people want is a Dr or nurses advise. We wanted a clinician's opinion. After I explained the symptoms in more detail and my profession she then managed to arrange a telephone consultation. This I believe is unsafe practice having unqualified untrained people triaging people over the phone who are unwell or could potentially become very unwell.

    Visited July 2023

    Report as unsuitable

    Review titled St James Medical Centre

    Replied on 02 August 2023

    Thank you for taking the time to provide the practice with your feedback. All NHS services are struggling with increased demands and like many practices we also have the additional issue of not being able to recruit GPs to replace those which have retired, which means there is limited capacity which we need to manage. The impact that this has is that we as a practice like many others have to direct patients to other services. One such Service is the GP Community Referral Scheme – details about this can be found on this web link. GP Community Pharmacy consultation service (Think Pharmacy) - NHS Somerset. The reception team have a list of minor aliments which can be safely referred to this scheme and when the pharmacist sees or speaks to the patients ( on the same day) and they need to be seen by a GP, the pharmacist will contact the practice directly, therefore ensuring the patient gets the most appropriate treatment by the most appropriate healthcare professional. It does sound like the referral to the scheme was not as it should be which I will liaise with the reception team to ensure any training needs are fulfilled. Thank you for highlighting this issue to the practice. Tracey Pike Practice Manager

    Report as unsuitable


  8. Review titled Extremely frustrated.

    Rated 1 star out of 5

    by Anonymous - Posted on 26 May 2023

    I went into the practice on a Friday afternoon to ask for an emergency prescription having been told by the pharmacy that my medication was unavailable & to ask for an alternative dosage of the same tablets. I had ordered in plenty of time, but on the first attempt to collect was told the meds weren’t ready & on returning that they were unavailable. I was told be the receptionist that I would have to ring 111 to get an emergency prescription as the systems were down, on asking whether I could leave a request that the script was done when the systems were up she said no, the doctors had advised people to contact out of hours….

    Visited May 2023

    Report as unsuitable

    Review titled St James Medical Centre

    Replied on 30 May 2023

    We are sorry you feel this way, the advise you have been given was correct . The issues continued over the weekend and we were unable to action any requests. As frustrating as this maybe, it would be unsafe and irresponsible for us to take your request without any means to action it.

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  9. Review titled Great doctors, absolutely woeful booking system

    Rated 1 star out of 5

    by Anonymous - Posted on 19 May 2023

    The administrative function of St James Medical Centre has, in recent years, closely followed the trajectory of the Titanic. And it appears to be currently at the bit where the front's snapped off and it's belly up in the Arctic Circle. The first online booking system was bad. But the latest iteration is possibly one of the most awful digital experiences, nay, experiences, known to humankind. Firstly, it's impossible to use. Asks 307 questions for even the simplest task (a fair few of which seem even more bewilderingly irrelevant than the 111 'Are you bleeding profusely from the head?'). Secondly, it doesn't work. Most journeys lead to a dead end. And even if you do successfully complete the Herculean task of asking for a blood test/appointment/call back/a medical professional to grace you with their time, it doesn't actually appear that your request goes anywhere. So, you're back clinging to that door that Kate Winslet won't let you climb on. As someone with a lifelong, autoimmune condition requiring regular tests and doctors appointments, but also someone young enough to own a computer, this is, in all sincerity and White Star Line references aside, so unbelievably painful. Please stop this experiment. There just aren't enough lifeboats to keep going.

    Visited May 2023

    Report as unsuitable

    St James Medical Centre has not yet replied.


  10. Review titled Useless.

    Rated 1 star out of 5

    by Anonymous - Posted on 23 March 2023

    Unable to get appointments, unable to speak to receptionist, unable to obtain results. No staff, No Doctors that work over 2 or 3 days of the week. Not just at the moment either been going on for a couple of years now. Just get constant messages saying staff shortages/ sickness and they are sorting it out (joke). I think they have taken on too many patients for the practice to handle ( They obviously get more funding the more patients they have on the books)!

    Visited March 2023

    Report as unsuitable

    St James Medical Centre has not yet replied.