ST JAMES MEDICAL CENTRE
189A St. James's Road, Croydon, Surrey, CR0 2BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The worst experience
Rated 1 star out of 5
by Dumbrava Nicoleta - Posted on 18 July 2024
You call your doctor because you are sick that is the only reason we have a family doctor and the receptionist tells you that you are no longer registered with us because you registered with another GP, when I tell them that I did not do such a thing, they tell you they had to delete me because they couldn't find me. I was deleted for more than 2 months without giving me a notification, absolutely nothing as I am no longer registered with them. This is the second time I have been in contact with them and they are not helpful at all, especially the receptionists you have. I should have been informed that I am no longer registered with you, as otherwise I could have registered with another GP . How come to take these decisions without informing your patiens or old patiens. I was needed a GP if something bad was happening how i was having to fiind a GP at that moment I left myself on the basis that I am registered with you, if I had known about this decision of yours, I would have found myself elsewhere . Very unprofessional This is not a GP for people needs this is a business.
Visited July 2024
Review titled ST JAMES MEDICAL CENTRE
Replied on 26 July 2024
Dear Dumbrava Nicoleta Many thanks for your feedback. I was unable to look into the issues you have mentioned as I can't see you have ever been registered with us. Please can you email swlicb.stjamesmedicalcentre@nhs.net wth your full details (name, date of birth) so we can look into this further for you. Amy Whitfield Practice Manager
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Review titled This surgery is perfect. 🙏
Rated 5 stars out of 5
by Peter Affonso - Posted on 28 March 2024
All of the staff are very friendly and helpful and polite and the service was excellent and professional. 🙏💯
Visited March 2024
ST JAMES MEDICAL CENTRE has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Rita Matthews - Posted on 18 July 2023
Visited the Doctor this morning, always friendly polite looks at you and does his best to help you. This Doctor not been here long but I do hope he stays at this practise. Reception staff helpful and friendly, others practises your waiting weeks for appointment I rang this morning, got to see my Doctor. Can't fault this place it's brilliant.
Visited July 2023
ST JAMES MEDICAL CENTRE has not yet replied.
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Review titled great surgery and great doctors
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
a few year ago i had a breakdown due to childhood trauma and stuff i saw from my job. i saw the same doctor from start to finish and the continuation of care helped my improvement back to health.
Visited June 2023
ST JAMES MEDICAL CENTRE has not yet replied.
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Review titled No online appointment booking service
Rated 5 stars out of 5
by TFC - Posted on 03 April 2023
Voice recording greeting suggests making online appointment, however after several wasted minutes, this is not possible. After many frustrating attempts, I rang reception and booked appointment with a lovely, helpful receptionist who explained that the online service isn't working. Would be extremely helpful if the recorded welcome voicemail could be amended to say either that the online booking is out of service, or just omit it from the welcome message altogether.
Visited April 2023
ST JAMES MEDICAL CENTRE has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Harish Shah - Posted on 04 April 2023
I know tel calls take too long to answer but when you get through it's all great. Seeing a nurse a doctor is not a long wait but it's a wonderful experience.
Visited March 2023
ST JAMES MEDICAL CENTRE has not yet replied.
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Review titled Great process
Rated 5 stars out of 5
by Sarah Neal - Posted on 20 January 2023
Had a telephone consultation with a GP, I have an ongoing issue which was dealt with without me having to attend the surgery , which can prove difficult due to my working hours . Speedy process , well done especially with all the negativity within the NHS at the moment.
Visited January 2023
ST JAMES MEDICAL CENTRE has not yet replied.
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Review titled Excellent Efficient and Friendly Practice
Rated 5 stars out of 5
by Vanessa Feltham - Posted on 01 December 2022
The staff were polite empathetic friendly patient and very tolerant they went the extra mile to contact the professional bodies necessary for help with my condition and situation I am extremely grateful to the staff and will recommend them to anyone who has not registered to register with them
Visited September 2022
ST JAMES MEDICAL CENTRE has not yet replied.
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Review titled Poor Practice
Rated 2 stars out of 5
by Anonymous - Posted on 02 September 2022
1. Cannot speak to a DR unless you phone at 8am in the morning. 2. Prescriptions take 3 days when requested by email - these are signed for between 5.30-6.00pm (most chemists are shut by then) so you cannot get pain relief on the day unless calling at 8am. 3. If you miss a phone call from DR, there is no way of calling them back, you get redirected to receptionists and have to wait again. 4. I have been trying to speak to a DR for over a week and its impossible without ringing at 8am.
Visited September 2022
ST JAMES MEDICAL CENTRE has not yet replied.