St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Average /Poor
Rated 2 stars out of 5
by Patsy - Posted on 04 June 2024
Chaotic practice unfriendly and ineffective receptionists . This is the second online consultations i had to submit the first one was ignored . A few weeks ago i received a prompt regarding a blood test that was incorrect as i had not had a blood test . Extremely worrying .No continuity as never see the same doctor . Disappointing service sadly.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 20 June 2024
Dear Patsy, Thank you for sharing your feedback. We sincerely apologise for the experience you’ve had with our practice. Your concerns are important to us and we are committed to addressing them. These situations are certainly not reflective of the service we strive to provide. Your feedback is invaluable in helping us improve our services. Please feel free to call or visit the surgery to arrange a call to be had with a senior member of staff so we can discuss your concerns further and find a way to resolve them. The St James Management Team
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Review titled Great service
Rated 4 stars out of 5
by Joanna Adusei - Posted on 13 June 2024
The doctors are very professional and treated me with medication for help because I've got a lack of energy in my blood and low iron anaemia due to heavy menstrual blood. I am very glad the doctor treated me. I am beingwell, care medication, anaemia investigation and very helpful.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 20 June 2024
Dear Joanna, Thank you so much for your positive feedback. We are delighted to hear that you had a professional and supportive experience with our doctors. It's wonderful to know that the treatment plan the Dr has suggested has been effective and that you are feeling better. We strive to provide comprehensive care and are glad that our team could assist you with the necessary medication and investigations. Your kind words are greatly appreciated and will be shared with the team. The St James Management Team
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Review titled Accomodating practice
Rated 5 stars out of 5
by FelyMK - Posted on 21 June 2024
I went there to ask help regarding my blood tests and all the staffs are helping me out trying to keep me calm overcome my fear of the needle. The procedure went well quickly. I did not feel anything. My nervousness is gone. Thank you
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 28 June 2024
Thank you for your kind review. However, it seems this feedback might have been intended for a different service. While the phlebotomy service operates within the same building, we are two separate services. Thank you for understanding.
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Review titled Worst experience ever
Rated 1 star out of 5
by Bhanu Prasanna Pattem - Posted on 17 June 2024
I’m not at all happy with the appointment today . I’ve booked appointment for one issue and they mentioned something else . Doctors was not listerning to my issue properly she didn’t even looked at me . I’m mentioning her my issue she just said repeat tests .
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 28 June 2024
Dear Bhanu, We are very sorry to hear about your recent experience and apologise for any frustration this has caused. Patient care and attention are our top priorities and it’s concerning to hear that you felt your concerns were not properly addressed. Please reach out to the surgery to speak to a senior member of staff directly so we can discuss your concerns in more detail. Thank you for bringing this to our attention. The St James Management Team
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Review titled Trying their best with limited resources!
Rated 3 stars out of 5
by Jacqueline Laugie - Posted on 28 June 2024
You can see cuts have been made! The surgery is understaffed and the building is in a poor state of repair. Had to wait ages with no update on what was happening. That said, received excellent care from the practice nurse.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 02 July 2024
Dear Jacqueline, Thank you for your feedback. We sincerely apologise for the wait time and the condition of our current building. We're aware of the issues and we should hopefully have a new building soon, which will help us better serve you and improve our facilities. Despite the challenges, we're glad to hear you received excellent care from our practice nurse. Your understanding and patience are greatly appreciated as we work towards these improvements. The St James Management Team
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Review titled Perfect practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
I was seen by a professional today regarding high blood pressure, and she was very professional and welcoming . She interacted with me and made me feel comfortable
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 28 June 2024
Dear Patient, Thank you for sharing your experience. We're delighted to hear that you felt welcomed and comfortable during your visit. Our team strives to provide professional and compassionate care and we're glad to know that we met your expectations. Your feedback is greatly appreciated and we look forward to continuing to support your health and well-being. The St James Management Team
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Review titled Thorough tratment
Rated 5 stars out of 5
by Tracy Turner - Posted on 20 June 2024
The doctor listened to the problems with my muscle es. problems I am having with my mobility, and has referred me vfor x-ray at whipps Cross. He also suggested a remedy for the
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 28 June 2024
Dear Tracy, Thank you for your feedback. We're pleased to hear that the doctor listened to your concerns and took the appropriate action to help you. We hope the suggested remedy brings you relief. If you need any additional assistance please don't hesitate to reach out. Your health and well-being are our top priorities. The St James Management Team
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Review titled Terribly run practice
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2024
Really unhappy with this GP service. The receptionists are almost always rude to me. A few weeks ago I received a text regarding a blood test that was incorrect as i had not had a blood test at that time. The last two times I have seen the doctor they have misdiagnosed me and prescribed me medication I did not need. They don't seem to know what they are doing and I also had to urge them to follow hygienic practices eg. put a fresh cap on the thermometer between patients. Shocking. Also never get to see the same doctor twice so no consistency of care.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 28 June 2024
Dear Patient, We are very sorry to hear about your experience and appreciate you bringing these issues to our attention. This is certainly not the level of care we aim to provide. We take your feedback seriously and will address the concerns with our team regarding professionalism, accuracy of information and hygiene practices. Please contact the surgery to speak to a senior member of staff so we can discuss your concerns in more detail and work towards a resolution. Thank you for your feedback. The St James Management Team
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Review titled Blood Test
Rated 5 stars out of 5
by Felimar - Posted on 12 June 2024
I went to st. James for a check up for the blood test. The GP took my details & she's very accomodating. I went to the blood test department and before getting the blood with the needle that I'm afraid of, the person incharge sees to it that I'm not nervous. Nice experience. Thank you
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 28 June 2024
Thank you for your kind review. However, it seems this feedback might have been intended for a different service. While the phlebotomy service operates within the same building, we are two separate services. Thank you for understanding.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 June 2024
The doctor was very calm and responsive. Extremely attentive, patient. He listens and answers my questions.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 20 June 2024
Dear Patient, Thank you for taking the time to share your experience. We are thrilled to hear that you found our doctor to be calm, responsive, attentive and patient. It’s great to know that he listened to your concerns and answered your questions thoroughly. Providing attentive and patient care is a top priority for us and we are delighted that your visit reflected this commitment. Your kind words are greatly appreciated and will be shared with the doctor and our team. The St James Management Team