St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 3 stars out of 5
by Anonymous - Posted on 26 September 2023
Called into the practice to drop off a letter but also to reschedule a vaccination The receptionist asked me to take a seat and wait. 10 minutes later the practice nurse called me through and I was given my vaccination there and then. I was offered a quick blood pressure and weight check. I was also second vaccination that I did not realise I could have. I want to thank both the receptionist and the nurse for their proactive service and their friendly manner
Visited August 2023
Review titled St James Medical Practice Limited
Replied on 09 November 2023
Dear Patient, Thank you for taking the time to share your positive experience with us. We're delighted to hear that your visit to drop off a letter turned into such a seamless and proactive experience. It's great that the receptionist and nurse were attentive to your needs, providing not only the requested vaccination but also offering additional services like a blood pressure and weight check. We appreciate your kind words about their friendly manner and we're here to continue providing excellent care for all your healthcare needs. Your well-being is our priority and we're grateful for the opportunity to serve you. Regards, St James Management Team
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Review titled Always good to me
Rated 4 stars out of 5
by AJS - Posted on 31 July 2023
Everyone; receptionists, nurses, and doctors have always been good to me. They resolve any problems or issues I have had, very quickly.
Visited July 2023
Review titled St James Medical Practice Limited
Replied on 25 August 2023
Thankyou very much for this kind review. The staff do try their hardest to resolve issues as quickly as possible. Will pass your comments to the them. Thanks again St James management team
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Review titled Unprofessional staff waste people
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
Awful experience from manager to receptionist.Everybody is lying about travel vaccinations.1 person is saying we started 2 weeks ago other persons said we don’t do receptionist said I don’t know. Total waste people no idea what they are doing and who gave them this job. OMG this practice is totally rubbish, rude behaviour,lack of knowledge, no idea what they are doing. Please please please please please don’t use this practice. Total waste of time.
Visited July 2023
Review titled St James Medical Practice Limited
Replied on 18 July 2023
Thank you for your feedback, I know you have submitted this anonymously however the staff are aware who you are. Please let me inform you that we are not a travel vaccine surgery and we have not signed up to be one, we do however have to give 4 vaccines for travel as per our NHS contract. To be a travel vaccine surgery we have to sign an additional contract which is voluntary and as there is a fully functional Travel service not far from the surgery we have not signed that contract therefore we are not obliged to give the travel vaccines or Travel advice other than the 4 mentioned. If you would like me to assist you in finding another GP surgery that offers the service you are looking for please feel free to contact me. Practice Manager
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Review titled Efficient and friendly
Rated 4 stars out of 5
by Nick M - Posted on 26 July 2023
I had an appointment at the end of the day so expected there to be a delay, but I waited only a couple of miles, and the nurse who saw me was very friendly and efficient.
Visited July 2023
Review titled St James Medical Practice Limited
Replied on 25 August 2023
Thankyou so much for your review. We are glad that you had a positive experience. St James management team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
I had good experience, I had a great doctor today gave me good advice and was very nice. This practice I would recommend to family and friends
Visited July 2023
Review titled St James Medical Practice Limited
Replied on 25 August 2023
Thankyou so much. This means a lot to us all. I cant see which Dr you saw as you are anonymous. If you like please contact us and let us know so that we can pass on your comments to the Dr. St James management team
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Review titled Unable to see a GP
Rated 1 star out of 5
by James Lopez - Posted on 21 July 2023
I attended hospital as an outpatient for 2 weeks. They recommend that I see a GP face to face. Medication was not prescribed and symptoms are returning. I feel they are unwilling to listen. Very disappointing service and unprofessional.
Visited July 2023
Review titled St James Medical Practice Limited
Replied on 25 August 2023
We are very sorry that you have had a negative experience. If you wish to discuss it further please contact management team at the surgery.
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Review titled Incredible Doctor!!
Rated 4 stars out of 5
by Anonymous - Posted on 20 July 2023
I have generally had good GP experiences, however, today I had one of the most comprehensive and genuinely patient-forward follow-up calls from a doctor that I have had in years. It’s a shame that I cannot name this person, but anybody who has had the pleasure of their consultation knows exactly who I mean! Throughout my call I felt they were present and actively listened to my concerns. Their feedback and follow up recommendations made me feel like my health and wellness was their #1 priority. I wish there were more doctors like this who gave this level of attention and care about their parents well-being. Amazing!!!
Visited July 2023
Review titled St James Medical Practice Limited
Replied on 20 July 2023
Thank you for the positive feedback on your experience at the surgery, it's a shame you couldn't remember the doctor's name so I could pass on your remarks. By posting your name instead of Anonymous I would have been able to identify the GP who saw you, perhaps if you have feedback in the future you could bear this in mind. Once again thanks, Practice Manager
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
You have receptionists who look like they are ill themselves and in over they heads. They are parroting everything they say wether you want an appointment or any other help its always go online to fill a form, what a ridiculous concept. You then have to wait a long time to get the appointment even though they say in 48 hours. You call for retults and are booked 3 or 4 weeks away. why they continue to take on more patients when they can not deal with or faclitate current patients is a shambles. When you eventually get to speak to a gp they sound abrupt and brusque. The practice manager seems decent enough and at times does help you get the appointment you need but he really needs to see what kind of people work for him. You have a supervisor who is either always on her phone or sitting around with friends eating and laughing whilst patients suffer and continue getting ill. This place really ought to be shut down least for being negligentt to patients. Nhs is gone down the drain because you have greedy surgery like this taking on more patients but not giving enough appointments to the patient. Bring back the good old days where you call and book appointment instead of going online or wasting our time on the phone asking questions about symptoms and then calling us 4 days later.
Visited June 2023
Review titled St James Medical Practice Limited
Replied on 19 July 2023
Thank you for your feedback. On line appointment application has become the national way of booking appointments and the quickest anaves having to wait for a receptionist to be free to answer your call. Once you submit your application your request will be triaged and you will receive a response in 48 hours,(not necessarily an appointment) that maybe a text message to say you will get a call from the GP or you may get a call from reception to book an appointment face to face with a clinician. It all depends on the urgency of the problem which determins the priority of appointments. If you have difficulty using the on line process you can phone reception or come to the surgery an a receptionist will complete the appointment application for you. Often patients believe their blood results are urgent and should be notified immediately which is not the case, when your results come to the surgery they are looked at by a GP straight away, if they are deemed urgent you will be booked an appointment with a GP in 1/2 days to discuss your results, if however they are not deemed to be urgent a task is sent from the GP to reception to book you a routine appointment which may be in 3 weeks time. Last year we offered 70,853 appointments of which 38,957 were with a GP, which is far higher than the national requirement and we do not get paid additional funding when we exceed that requirement, we also handled 143,879 telephone calls an average of 11,989 per month, the average waiting time in the queue was under 6 minutes which is exceptional for any company let alone a GP surgery. Unfortunately you have posted this feedback as anonymously, however if you call the surgery and identify yourself and ask for the Practice Manager we can discuss the matter further in a meeting.
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 10 June 2023
I'd be having some eye issues that wouldn't clear up, so I hoped to see the GP. Inputted my details through the online consultation thing and then got a text on the Monday informing me that minor eye conditions can be dealt with at certain opticians. Got booked in at Specsavers on the High street for the Friday and seen swiftly, with a reassuring course of care, and all without a charge. Can't ask for much more in the current circumstances. Thanks!
Visited June 2023
Review titled St James Medical Practice Limited
Replied on 18 July 2023
Thank you for your comments we are recommending patients to the pharmacy or opticians as an alternative to being treated at the surgery which can speed up the appointment waiting times and on many occasions the best place to be seen. Practice Manager
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Review titled Asthma Reviews Feedback
Rated 4 stars out of 5
by Anonymous - Posted on 23 June 2023
At the request of the practice I recently completed on an online asthma control test, scoring 25/25 which show that my asthma is well controlled (within the last 4 weeks). I was asked to make a face-to-face appointment for an annual asthma review where I was asked the same questions that I was answered in the online questionnaire. I asked if the review could have been completed as a telephone appointment, the answer was yes as I have my own peak flow meter. Some feedback: - send patients a text confirmation of their appointments - offer patients telephone appointments where possible - I prefer the plan sent as an SMS attachment. Don't print the plan unless this is what the patient prefers. Thank you
Visited June 2023
Review titled St James Medical Practice Limited
Replied on 18 July 2023
Thank you for your feedback and fair comments, I will speak to the Asthma Pharmacist and pass on your comments to share with the clinical team. Practice Manager