St.James's Surgery
Northampton Buildings, Bath, Somerset, BA1 2SRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practice!
Rated 1 star out of 5
by Katie - Posted on 22 July 2024
I've left several reviews before but im leaving another one to really express how terrible this GP surgery is! The new triage form system was a terrible idea just like the heart of bath idea! The receptionists are rude and sound like you are just a problem when talking to them. Theres a constant revolving door of uncaring doctors. I was suppose to have an appointment today over the phone (why cant you just see a dr face to face anymore!) but the dr never rang so i called the surgery and they said the dr would call back but guess what.. they never did! A never ending problem with this surgery! Just useless! A perfect example of how bad the NHS is in this country! Stay away!
Visited July 2024
Review titled St.James's Surgery
Replied on 11 December 2024
Dear Katie, We apologies for the late response, we are sorry you feel that the new system isn't working for you, and you feel the staff and doctors are uncaring. If you have any queries, or problems, please contact our Practice Manager via email bswicb.heartofbath@nhs.net With thanks Heart of Bath
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Review titled OK practice
Rated 2 stars out of 5
by Caz - Posted on 19 June 2024
I rang docs up they said someone will give me a ring back in the morning, no one rang so I rang again they said they would ring me on certain day, an yet again nothing. I am so not happy
Visited June 2024
Review titled St.James's Surgery
Replied on 19 June 2024
Dear Caz, Thank you for taking the time in giving us a review, if you would like to discuss this further, please do not hesitate in emailing the surgery and we can look into why this has happened. email address: bswicb.heartofbath@nhs.net with thanks
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2024
Love the new online patient triage service, I completed a form at 8am when getting up to go to work and had a same day appointment by 4pm. This is quicker than calling and I was able to reply to messages to confirm appointment.
Visited May 2024
Review titled St.James's Surgery
Replied on 24 May 2024
Thank you for taking the time to leave a review. We appreciate that you are finding the new patient triage system so helpful. We will cascade down to all the staff. With thanks
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Review titled Drs OK; system terrible
Rated 1 star out of 5
by Mitzi - Posted on 08 December 2023
The surgery is not proactive with care. Had an unfortunate appt with someone with very limited knowledge of my illness who typed and looked at the screen the whole time I spoke! Definitely cannot recommend this surgery. Used to be so good.
Visited December 2023
Review titled St.James's Surgery
Replied on 24 January 2024
If you would like to discuss this further, please do not hesitate in contacting our Practice Manager, on bswicb.heartofbath@nhs.net