St. James Surgery
Gains Lane, Devizes, Wiltshire, SN10 1QUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about St. James Surgery.
Reviews
-
Review titled First Class NHS Treatment!
Rated 5 stars out of 5
by Michelle - Posted on 09 August 2024
I have been a patient at St James Surgery for approximately 14 years. I consider myself to be extremely lucky to be under their care. My most recent visit reflects the professionalism and exceptional patient care that I have always received, and I felt compelled to share this experience. While speaking to an efficient and friendly receptionist, I mentioned a few medical issues. One of my symptoms concerned her so she arranged for a doctor to contact me within an hour. The doctor promptly called me back. Following our conversation, she kindly arranged an appointment at the surgery at my earliest convenience. Without going into too much detail, the doctor was extremely thorough and efficient on the day of my appointment. She instantly sent off referrals to specialist. Meanwhile, the helpful receptionist arranged my following appointment with a nurse at the surgery. The experience that I have had on this, and indeed every visit, has been amazing. I would like to express my grateful thanks and gratitude to everyone at St James Surgery for the 1st Class NHS Treatment that they are currently and always provide for me. Michelle
Visited August 2024
Review titled St. James Surgery
Replied on 12 August 2024
Dear Michelle Thank you for taking the time to post a review and for your very positive comments about the exceptional patient care and professionalism that you have received. I will pass your review onto all the staff. Many thanks again. Tracy Harris Practice Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2024
We called the practice the morning we arrived home from holiday as my 15 month old son became unwell during our trip. The receptionist was very helpful and reassuring. We were offered a same day appointment for my son to be examined by the GP. Great service from the admin and clinical team - thanks to all at St James Surgery.
Visited July 2024
Review titled St. James Surgery
Replied on 10 July 2024
Dear Patient Thank you for your "five star review" so sorry to hear your son became unwell during your holiday. We were glad that we able to help you. Your kind comments have been passed onto the staff. Thank you for taking the time to write a review. St James Surgery
-
Review titled Rude receptionist
Rated 2 stars out of 5
by Kaz - Posted on 08 July 2024
I rang the doctors hoping for an appointment, I know it will be a ring back to chat first. But the receptionist was quite rude on the phone and abrupt, they seem to talk down to you and that you disturb their day by ringing. I can have a ring back but next week, in all will have to wait about 2 weeks to see a doctor, And then after she said this and before i got to ask another question she just hung up on me. I'm ill and have long term health problems, in pain all the time on alot of drugs to help me and under the mineral hospital for this. The doctors have said in the past please ring anytime if you need to chat or appointment. But because it's not on my records she said no I have to wait. I'm low and in pain I came off the phone with a sore ear as she slamed the phone down hard and I just cried thinking they make you feel worthless and wasting their time. Thank you for making me feel so low and just don't want to ring again only to be talked to like I'm worthless. I never raised my voice at you I was not rude I only needed to see a doctor!
Visited July 2024
Review titled St. James Surgery
Replied on 10 July 2024
Dear Kaz I am sorry to learn of your dissatisfaction with the wait for your appointment with the GP. Our GPs will see you on the same day if they feel that you need to be seen on the same day. Our urgent care is dealt with by the Urgent Treatment Centre in Marshall Road. I am sorry you are in pain. I would be happy for you to call me or meet with you to discuss the above. Please feel free to call me or email me - my email address is sjs.ooh@nhs.net - phone number 01380 711879. I am sorry that St James Surgery has disappointed you on this occasion. Thank you for bringing this to our attention. Tracy Harris Practice Manager St James Surgery
-
Review titled Great practice all round
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
From the reception team, to the nurses and GP's, I was treated with kindness and compassion. Even though GP practices have changed the way they operate since Covid, I had no problem getting through on the phone and my problem was dealt with appropriately. Well done all at St James!
Visited July 2024
Review titled St. James Surgery
Replied on 10 July 2024
Dear Patient Thank you for your "five star review" and kind words. Your comments have been passed onto our staff. Many thanks again. St James Surgery
-
Review titled Disgusted
Rated 2 stars out of 5
by Anonymous - Posted on 18 July 2024
Never troubled a doctor in years when I did ring to see one, was not allowed was told a doctor would ring me 6 pm did not ring they had put me on out of hours this lady I spoke too was very nice and said she was going to get in touch with doctors as I needed some tests. A doctor rang me a week later couldn't understand him but went to doctors, receptionist printed me out what was wrong I have chronic kidney disease and vascular heart disease, now have to have more tests on my heart if it had not been for the lady from out of hours I would have got nowhere, still not seen a doctor to speak to me, how times have changed. The reason I haven't left my name is because I might be treated worse. Thank you.
Visited June 2024
Review titled St. James Surgery
Replied on 12 August 2024
Dear patient Thank you for your feedback. I am sorry you feel we have given you such a poor experience. I am the Practice Manager, Tracy Harris and I would be grateful if you could get in touch so we can correct any problems you are having. I am very happy to help you. Many thanks Tracy Harris
-
Review titled Very caring and efficient experience
Rated 5 stars out of 5
by Chris - Posted on 08 July 2024
My husband suffers from a long term condition that has many symptoms. The staff at St James have always gone out of their way to help ensure he has the best support. He’s needed to be admitted to hospital twice recently. On both occasions, the surgery were patient and understanding on the phone, arranged for a paramedic to visit within an hour, coordinated with the paramedics and the hospital, and followed up afterwards to make sure we were both ok (I’m registered at another surgery but they still wanted to ensure I was ok too). We couldn’t ask for a better team of people to support us.
Visited June 2024
Review titled St. James Surgery
Replied on 10 July 2024
Dear Chris Thank you very much for your "five star review" and your very kind comments. Your review has been passed onto our staff. Many thanks again, St James Surgery.