St. Johns Surgery
B H I Parkside, Stourbridge Road, Bromsgrove, Worcestershire, B61 0AZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Samantha - Posted on 30 April 2024
I experienced a very worrying episode of vision loss on Friday and called the surgery for advice. I was booked in that afternoon and after seeing the doctor who put my mind at ease I was referred to an optician who also saw me straight away. I was so impressed by the efficiency and care I received. I've only been with the surgery a little over a year and have been impressed from the very start with how great they are.
Visited April 2024
St. Johns Surgery has not yet replied.
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Review titled Rude staff , no help and fobbed off everyday
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
Honestly so fed up, you call almost everyday to get a pre booked appointment or even an appointment on the day and you’re constantly fobbed off to call tomorrow. The staff are rude telling you they’re trying to help but they do nothing to help…. The whole run of this practice is so so poor. Patients are not put first but yet only a number. If it wasn’t for the fact one doctor I like seeing because when you do eventually get an appointment they help but apart from that I would have left ages ago !
Visited November 2023
St. Johns Surgery has not yet replied.
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Review titled Good luck getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
The booking system is fundamentally flawed. It is mere impossible to get an appointment, even a non urgent one. The sheer lack of putting patients first is evident from the automated response on the telephone when calling the surgery; which does its best to warn you off attempting to make an appointment by saying you should only call if it is "urgent". Surely if it was urgent, you would be calling the emergency services. In any event, if you do not call within minutes of 8am to get an appointment on the day or within minutes of 1pm to get an appointment next week, you wont get one. Oh, and they can't book further ahead then that .... i'm not sure why?! On my third attempt today to get a routine appointment (non-urgent) and told to call again tomorrow. Waiting in a call queue of 30 people. Each time getting dismissed. I was told to come into the surgery in-person to book, but like many of us, I do have a job and like many of us, I am at work so cannot always call bang on 1pm. I am truly lost for words as to how difficult it is to get an appointment and such a waste of time for myself and the surgery having masses of people on hold, to be told that no appointments are available. The booking system doesn't work. It is unfair and entirely unrealistic to expect patients to have to abide by the regimented times to call, in order to get an appointment.
Visited October 2023
St. Johns Surgery has not yet replied.
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Review titled Worst Practice
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
Long waiting hours after the appointment time to see a GP. have visited st johns surgery bromsgrove with my kids 6-7 times in the last 6 months and i have waited minimum 35 minus to 1 hour 30 minutes after my appointment time for all the times to see a GP except for vaccinations. I don't know if it happens only for me or all the people. but it's the worst experience with my 10 months, 4 and 6 years kids waiting hours to see a GP after my appointment time. and I have been in the GP almost 15-30 mins before the appointment and i haven't spent more than 15 mins on any appointment. Some of them are quick 5 mins too, because anything goes with specialist referral. Why do I need to waste my valuable 2 hours to see a GP after an appointment.
Visited May 2023
St. Johns Surgery has not yet replied.
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Review titled Amazing Practice
Rated 5 stars out of 5
by Adrian Millard - Posted on 14 April 2023
I can not rate this practice highly enough. They have been incredible from the day I went in to sign up with them, after moving house. Reception are happy, polite and massively helpful and the doctors are not watching every second of your appointment - they have time for you and I feel genuinely listened to. The appointment system is brilliant and the surgery itself is spotlessly clean and welcoming. I genuinely can not fault anything about it and fully recommend it to those within the catchment area.
Visited April 2023
St. Johns Surgery has not yet replied.