St Johns Wood Medical Practice
Brampton House, 60 Grove End Road, London, Greater London, NW8 9NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you for great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
during the months of july and beginning of august I was treated almost on a daily basis at the beginning by dr m. and followed by s. the nurse. Both were amazing but s. was caring, gentle, and really went the extra mile to make sure everything was done properly and even as I needed to travel to the us during the process, made sure everything was properly taken care of. an amazing person and super professional. The nhs, st john’s Wood practice, and me are all blessed to have her around. Thanks you s. j.k.
Visited July 2024
St Johns Wood Medical Practice has not yet replied.
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Review titled Probably the best in the Area
Rated 4 stars out of 5
by Kooki - Posted on 02 June 2024
There is now a new website again with the time consuming and waste of time "patches". There appears to be many different "employees" but all patients really want is to see a doctor face to face before being passed on to one of the numerous associates. Is it possible to request a particular doctor of choice - patches does not allow for this. Quality time with a doctor is more important than quantity as is seeing the same GP. I have replied to a link sent by a doctor but never heard back. The doctor is a very nice chap but not really interested in my complaint. I went to a local pharmacy who were quite disparaging about local GP's and recommended I see doctor privately but there is no way I can afford private consultations otherwise that would have been my choice.
Visited May 2024
Review titled St Johns Wood Medical Practice
Replied on 04 June 2024
Dear Kooki, Thank you for taking the time to give feedback. In line with regional and national guidance SJWMP along with all the other practices in Westminster now offers a digital front door and this has enabled a far more efficient service for our patients. Some patients want to see/speak to a GP and here in SJWMP we are proud of the level of access, continuity and responsiveness we offer with regard to GPs. Many patients do not want or need medical advice from a GP though and this digital front door enables the patient to have the most appropriate person help them. You are right that there are many other roles that are part of our team who help patients. Patchs has been commissioned by the NHS across practices serving around 2.7million patients. (North West London) You can indeed request a specific Doctor and we recognise this continuity is very important; you can do this on patchs by putting this message in a box and many of our patients do this. The more information you enter the easier it is for us at the practice to help you and sometimes patients do not enter much information so we ask them to complete a new Patch message with more information. We have a good relationship with our local pharmacies and indeed we often communicate with them about patients and medication and they are excellent sources of medical information and form part of the wider team that helps deliver care to our patients. If you want to discuss this with one of us then please do complete a patch or call reception or come in and leave a message for Dr Saul Kaufman or Dr Mike Nosa-Ehima
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Review titled Exemplary service & staff
Rated 5 stars out of 5
by Rebecca - Posted on 18 April 2024
I came to have a blood test. Seamless check in, was seen ahead of time and the health practitioner was the best I have ever experienced at retrieving my blood…all with a smile, care, gentleness. Thank you to each and every one of you at the practice - you make a difference every day.
Visited April 2024
Review titled St Johns Wood Medical Practice
Replied on 18 April 2024
Thank you for taking the time to comment about the positive care you received at the practice. We value all feedback as it helps us learn, but it is always nice to hear that we have made a difference and provided good care to our patients.
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Review titled Good Practice - but failed on this day
Rated 4 stars out of 5
by Kooki - Posted on 30 April 2023
telephoned surgery at 13.52 on Friday 28th April which was answered 15 minutes later by a receptionist. Explained the problem she asked for date of birth which was given, no confirmation of patients name was given which I found unusual and could have been ambiguous. She told me a doctor would call back. I asked did she have the number she repeated it back to me which was our landline and I reiterated yes that's the one, please have the call returned on the landline as I am speaking on behalf of my husband. At 18.11 still no call back and I called the surgery and recognised the voice of the receptionist and said "I recognise your voice I spoke to you earlier concerning ......" she claims she didn't remember speaking to me and I had to jog her memory and she called to someone in the background and said the doctor will call you soon. This never happened but my husband checked his mobile - which was malfunctioning - hence the request for a landline call - and found that the doctor had left text messages referring him to "patches" and also a "picture" - what is this all about - what is "patches"why not a simple telephone call. Doctors don't seem to want to do face to face and now they don't want to do telephone consultations. Very disappointing especially the cavalier attitude adopted by the receptionist most of whom I've always found to be very professional and helpful but unfortunately not on this occasion . It was a bank holiday weekend and I accept that the telephone system was very busy but please get the message correct and pass it on to the appropriate doctor . Not everybody has access to a computer or is indeed tech savvy . Digitals are not always reliable and can crash at anytime, the requested telephone call would have solved the problem. In my dealings with the Practice which is normally so well run and professional it was a stressful and disappointing outcome.
Visited April 2023
Review titled St Johns Wood Medical Practice
Replied on 03 May 2023
Dear Patient Thank you for taking the time to write such detailed feedback and we’re glad that you usually have a good experience here at the practice. We do try our best to provide a high standard of care. As you say, we do try to call patients back quickly and often receive good feedback about this. I’m sorry that on this occasion your request to be called back on the landline was not done; sometimes this is because patients have a preferred method of contact on their clinical notes and this is the number that we would use in the first instance. Our reception staff are incredibly busy and over the course of a day they will be dealing with hundreds of patients. To decrease the waiting time on the phone we encourage patients to use Patchs. Leaving a detailed message via Patchs enables us to deal with the request more efficiently which patients are grateful for. Although we encourage the use of Patchs/digital front door we continue to take messages over the phone and in person. If patients or the GPs want a face to face appointment, then this almost always happens and again if this request is put through on Patchs then an appointment can be made without the need for the patient to call reception and wait on the phone. We would still ask for a detailed message as sometimes we can deal with certain problems over the phone. It is not true that we do not want to see people face to face and continue to see a large number of patients in person. As people are busy, we often have the problem that when we try to return their calls, patients do not pick up their phones and so sometimes it is easier to email them back. I apologise that you were not called back on the landline. If you would like us to investigate this further then please leave your details with the practice manager, Sharon Ryan.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2023
Quick and effective attention for a wound I made in my leg after a football injury. St Johns Wood Medical Practice contacted me the same day I made the enquiry and booked an appointment.
Visited March 2023
Review titled St Johns Wood Medical Practice
Replied on 08 March 2023
Thank you for taking the time to comment about the positive care you received at the practice. I hope you are making a good recovery from your injury.
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Review titled Efficient Practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
Practice uses the Patches system which is very efficient and helpful especially when working during the week. The system is particularly helpful in providing an overview of the topic, confirming availability for call backs and appointments. Practice was very responsive, appointment scheduled in 24 hours. Would highly recommend.
Visited February 2023
Review titled St Johns Wood Medical Practice
Replied on 01 March 2023
Thank you for this positive feedback. We try very hard to be efficient and offer as good a service as we can so it is lovely to receive this and know that digital access via Patchs is working so well.
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Review titled great support as always
Rated 5 stars out of 5
by Rosalind Dimdore - Posted on 03 December 2022
I had what for me was a very urgent query about the possible reaction of medications. I phoned in at about 5pm and by 6.30pm received a phone call that sorted the problem completely. I am ovrwhelmed that in these difficult times I am so lucky as to be with this practice. Thank you Dr Kaufman, reception and all the kind and patient staff.
Visited November 2022
Review titled St Johns Wood Medical Practice
Replied on 06 December 2022
Thank you for taking the time to write a review and comment on the care you have received. All feedback is appreciated and positive feedback is especially nice as it confirms that we are looking after our patients needs.
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Review titled Calming and pragmatic care
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
I recently had to attend the practice to have quite a difficult conversation regarding my health. The doctor I saw was so calm, kind and helpful that it really gave me confidence in my ability to decide the best option for me. Highly recommend this practice.
Visited November 2022
Review titled St Johns Wood Medical Practice
Replied on 07 December 2022
Thank you for taking the time to write a review on the care you received at the practice. We value all feedback and it is always nice to hear that we are providing a good service.