St. Luke's Practice
2 St Lukes Square, London, Greater London, E16 1HTContact details and opening times
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Review titled *escalation* sincere request to review gp's front desk *
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
I am writing this email out of absolute frustration after visiting the st. lukes gp for four times to get my essential medications when I have run out of stock. At the first visit I was told to register with the gp and wait for a week. After a week, I was told that my medical records can take months to be transferred. However, I needed my medicines as they were out of stock for a week. When asked for a solution I was asked by the front desk to ask my previous gp to send my docs without requesting them. I reached out and they said to ask st.lukes to send an email. After letting the front desk know, they still insisted that I send an email by myself. Please have a look at the below email as proof that I was forced to send an email to my previous gp. The previous gp has rejected my request again and again stating that until they receive a formal email from the new gp (st.luke's medical center), they cannot send my medical brief details. After registration, I got a call from the gp saying we will prescribe the medicine over the call and go to the pharmacy. When I reached the Pharmacy, they asked me to pay for the medication because I do not have exemptions. I am sure the gp could have asked me to follow the process beforehand when I had visited them four times. Now, I have had to pay gbp 28.95 to get the medicines. I hope there will be sincere training provided to the front desk as there is definitely a lack of understanding. It is a medical front desk care.
Visited July 2023
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