St Lukes Primary Care Centre
Timken Way South, Duston, Northampton, Northamptonshire, NN5 6FRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about St Lukes Primary Care Centre.
Reviews
-
Review titled Fantastic clinician
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2025
I had the pleasure of taking my 2-year-old son to see someone on 7th February, and I can confidently say it was the best experience we've ever had at a GP appointment with my son. Not only was the person we saw highly efficient, knowledgeable, and thorough with the physical assessments, but what truly stood out was his incredible compassion and patience with my son. My little one is typically anxious about doctor visits, especially with all the physical checks involved. However, he immediately recognised his fear and approached him with such kindness and understanding. His gentle and empathetic approach made a world of difference. I honestly believe that if more doctors adopted his approach, children would feel much more at ease during their GP visits. I’m beyond grateful for the care and attention my son received and couldn’t recommend him enough for anyone looking for a doctor who truly understands the needs of children. It’s important that this person is truly appreciated at the clinic, as he is not only highly skilled but also incredibly compassionate. He is, without a doubt, someone who genuinely understands and cares for children, and such qualities should be recognised and celebrated. Warmest regards, S and her son, who walked out feeling happy and confident, and I’m sure will be much less anxious about future GP visits.
Visited February 2025
Review titled St Lukes Primary Care Centre
Replied on 25 February 2025
Thank you for taking the time to share your experience, I will ensure this feedback is passed to the staff member. Kind regards Charlotte Wilson Practice Business Manager
-
Review titled Unable to contact
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2025
We have yesterday tried to contact the surgery again It is almost impossible to contact the surgery by phone and talk to a human, it has been like this for along period of time. You can try all day and get know where, a review of this terrible situation should be done and action taken by the relevant authorities to put this right. People’s health is suffering because of this situation. This is now an urgent situation requiring urgent intervention by those in office.
Visited February 2025
Review titled St Lukes Primary Care Centre
Replied on 25 February 2025
Thank you for taking the time to share your feedback. I am sorry that you had a difficult experience trying to contact the practice. We are exploring different ways to manage the demand on the practice to allow better access for patients. We would recommend using the E-Consult form available on our website or trying to contact the practice outside of the busier 8am and 2pm call times particular if you do not require urgent same day support. Kind regards Charlotte Wilson Practice Business Manager
-
Review titled Wonderful Care
Rated 5 stars out of 5
by Natasha W - Posted on 07 February 2025
I just wanted to inform you about the exceptional service I had from a member of your reception team a few weeks ago. I rang and asked if MRSA swabs could be done prior to my daughters surgery at Addenbrookes to save us the 4hr round trip. After asking staff she said this wouldn’t be possible. But within minutes rang me back and said she’d spoken to another member of staff and it actually was possible. She was so lovely, kind and apologetic about it. And I really felt she went above and beyond for us. I hope you can pass on my thanks and she is recognised for the considerate care she gave. I also saw a lovely nurse on Tuesday. I didn’t catch her name but had a daisy award badge. She had such a warm nature, and was informative and compassionate. So many thanks to her too. In all, the care we’ve received at the surgery over the past few weeks has been wonderful. So thank you!
Visited January 2025
Review titled St Lukes Primary Care Centre
Replied on 10 February 2025
Thank you for taking the time to share your feedback. I will ensure that your feedback is passed onto the team. Charlotte Wilson Practice Business Manager
-
Review titled Absolutely unacceptable!
Rated 1 star out of 5
by Absolutely unacceptable! - Posted on 23 January 2025
I can't get an appointment by any means! Went to the reception, they told me to call. I called them, they are never available! When I finally got through a human being, they told me to call again at a different time. This is unacceptable! People need doctors!!!!!
Visited January 2025
Review titled St Lukes Primary Care Centre
Replied on 10 February 2025
Thank you for taking the time to share your feedback. I am sorry to hear of the difficulties you have faced in accessing an appointment. We are aware of the challenges in trying to get through to the practice and are in the process of making further changes to improve accessibility utilising advanced technology. We have experienced some unavoidable staffing pressures recently which have impacted on appointment availability. We have successfully recruited additional Doctors which will support appointment availability. Charlotte Wilson Practice Business Manager
-
Review titled Great Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2024
I saw a senior nurse practitioner, this morning regarding an ongoing sinus problem. She was brilliant! It's lovely to talk to someone who really knows what they're talking about, and not only diagnose the problem, prescribe the necessary medication but make contingency plans in case the problem should return. She didn't treat me as a child, patronise me or speak condescendingly (as I have experienced with another member of your medical team). She explained things clearly, was interested in what I had to say and was empathetic. I should have contacted you last year to sing her praises when she sorted out a problem I had on one of my fingers. (This had been previously misdiagnosed by another team member) She just took one look at my finger and immediately made the correct diagnosis and gave me good advice on the way forward. Anyway when I got home today I realised we're all too quick to put our complaints in writing, so I thought it's about time I said thanks when someone does a really good job. Happy Christmas to all your hard working staff and best wishes for 2025.
Visited December 2024
Review titled St Lukes Primary Care Centre
Replied on 25 February 2025
Thank you for taking the time to share your experience with us, we will ensure your feedback is passed on to the team. Kind regards Charlotte Wilson Practice Business Manager
-
Review titled Great nurse
Rated 5 stars out of 5
by Sarah P - Posted on 28 November 2024
I was seen by a lovely nurse - very caring and lovely. A real credit to the surgery - thank you all.
Visited November 2024
St Lukes Primary Care Centre has not yet replied.
-
Review titled Unable to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2024
I call at 8am and message advises all booked. I call the reception and she advises to call at 2pm. I have done that and the message is the same with the “reached capacity”. I called exactly at 2pm!. How do I get seen by a nurse or doctor???
Visited November 2024
St Lukes Primary Care Centre has not yet replied.
-
Review titled Fantastic Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
What a lovely lady who helped me in the doctor's yesterday. She was so kind and caring and chatted and I felt very well looked after - 10/10 service from the nurse
Visited November 2024
Review titled St Lukes Primary Care Centre
Replied on 25 November 2024
Thank you for taking the time to share your feedback, I will share your comments with the nursing team. Kind regards Charlotte Wilson Practice Business Manager
-
Review titled Full Capacity
Rated 2 stars out of 5
by Richard Currey - Posted on 29 October 2024
Getting an appointment is hard work , even stressful. How is a working person supposed to phone ,phone ,phone to even try and get in a queue? Absolute joke , the system needs to change. More worrying their taking on new patients!! I’ve been bleeding from the back passage for six days so I contacted 111 via the app and asked for a call back . Very good this happened within the hour . After consulting department details and symptoms the nurse told me to try and contact the doctors 😂 Back to square 1 then !!
Visited October 2024
Review titled St Lukes Primary Care Centre
Replied on 29 October 2024
Dear Mr. Currey Thank you for taking the time to provide feedback and sharing with us the challenges you faced when trying to book an appointment with the practice. We are aware of the difficulties patients have in getting through to us via the telephone and are looking at ways to improve this. We have introduced pre-bookable appointments to reduce the 8am and 2pm demand, unfortunately it will take time for the impact of this to be noticeable. We are also exploring new technologies which will support appointment booking processes. We do also offer e consults which can be completed on our website. Thank you again for taking the time to provide feedback to us. Kind regards Charlotte Wilson Practice Business Manager
-
Review titled A good experience + professional
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
In the last three weeks I have been to or contacted the St Luke’s practice multiple times and I’ve been very impressed. The initial day I called St Luke’s at 2pm on a Thursday I got an appointment on the same day for 3.30pm! Since then I’ve found contact to be easy and efficient. The initial telephone wait can be long but the area they cover has rapidly grown so can’t really moan about that, also I’d say have a look at the times listed on who to contact and what times. Quick messages back from the reception team too👍
Visited October 2024
Review titled St Lukes Primary Care Centre
Replied on 14 October 2024
Dear Patient Thank you for taking the time to share your feedback, it is always good to hear positive feedback Charlotte Wilson Practice Business Manager