St. Margarets Practice
237 St. Margarets Road, Twickenham, Middlesex, TW1 1NEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception staff
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2024
Arrived at the surgery approx 1600 early for my appointment so unable to use self checkin option . Stood in front of a male in reception waiting for him to finish a phone call .. I have never heard such a long drawn out conversation in all my life it was clear to me that he was thinking that the longer he spent on this call it would save him from taking more ! It went on and on all about the persons phone number being diffent ! meanwhile there are now five people waiting … one looking around to find her way “downstairs” as the self checkin told her to take a seat downstairs ! I was kind explained (as he was available ) that it meant ground floor there was non”downstairs” I wonder how many calls the other staff took while he was dribbling on!
Visited October 2024
St. Margarets Practice has not yet replied.
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Review titled Great Patient Care
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
I spoke to a female on reception when I was in a panicked state and she was so caring, reassuring and calming. She made me feel listened too and I feel that today she helped to keep my daughter safe. I have nothing but honest gratitude towards the female and all the females in the Reception. I always ask for a female to talk to and am always able to. I feel so lucky to be a patient at St Margaret’s Practice, truly lucky. Keep up the caring way you look after patients and thank you.
Visited October 2024
St. Margarets Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Peter Vicca - Posted on 12 August 2024
I was seen today at the surgery to get blood test results ,I was not only pleased with the news but very impressed by the time spent on going through and explaining all points …also Doctor went that extra distance suggesting and arranging a couple of procedures didn’t feel rushed at at ..So Thank You St Margarets Practice P Ps I have been a patient there since 1978
Visited August 2024
St. Margarets Practice has not yet replied.
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Review titled So rude
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
Not saying that all receptionists are rude, but have witnessed really offhand a patronising manner when I’ve been in waiting room , to people phoning in with queries. Yesterday I personally had such a rude man on the phone, offhand patronising and unkind. Whine someone phones they do so because they have a medical issues and may be vulnerable .You expect to be shown respect of course , but please show your clients some patience and understanding
Visited October 2023
Review titled St. Margarets Practice
Replied on 23 October 2023
Dear Patient, I am the Practice Manager and I'm sorry to hear that you have not had a good experience when contacting the Practice. If you would please call the practice and ask to speak to me. I would be happy to look into this for you, as all of the telephone conversations are recorded. Our reception staff do have regular meetings/training on customer service and therefore if there is a training need with a particular receptionist then this needs looking into, however to do this I require more information. Kind Regards Lisa Anderson
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Review titled Waiting for 3 weeks to register as pregnant
Rated 1 star out of 5
by Sarah L Watterson - Posted on 30 May 2023
Have tried: Via email, phone call and their patches website that doesn't work. To register as a high-risk pregnancy. Zero response. Abysmal!
Visited May 2023
St. Margarets Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Jamie Griffin - Posted on 28 April 2023
The staff are very helpful and there are often appointments available on the same day, particularly for my young children
Visited April 2023
Review titled St. Margarets Practice
Replied on 14 November 2023
Dear Jamie, Thankyou for your very positive feedback. Its lovely to hear how happy you are with the service that we offer. Thankyou for taking the time to do this. We discuss feedback regularly at team meetings, so all of the staff will hear this. Kind Regards Lisa Anderson Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
So professional, quick and friendly practice with notorious experience and kindness in an atmosphere of high human consideration. Many thanks to all staff
Visited January 2023
Review titled St. Margarets Practice
Replied on 19 January 2023
Thank you so much for your kind words and review. It is much appreciated. We are trying very hard to help as many patients as possible during unprecedented pressures on not just us but the whole health system.