St Martin's Gate Surgery
Turnpike House Medical Centre, 37 Newtown Road, Worcester, Worcestershire, WR5 1EZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 4 weeks to get an appointment, if they have any at all
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2024
I currently have a broken rib, caused by something inside my chest that is growing and pushing the broken part of it out through my chest, close to breaking the skin at this point - I know this because I was sent for an X-ray, and the radiologist allowed me to look at it; I have no idea if my doctor has seen this X-ray, because I was given no indication about what the follow up to this X-ray was supposed to be; twice now I have called to ask for an appointment to be told there are none available. Resorting to 111, I can report that they are just as useless, in abject pain and discomfort, with a hot 4cmx4cmx2cm glowing red lump on my chest, I was told at 7pm to wait for a phone call from the out of hours service, a call which never came (it is 5:45am now). 111 did however make me aware that St Martin's gate surgery are in receipt of my X-ray results - an X-ray that I have seen shows a rib split laterally with one part at a near 45 degree angle; but no contact from them, nor indeed any indication as to how to proceed.
Visited December 2024
St Martin's Gate Surgery has not yet replied.
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Review titled Poor performance
Rated 1 star out of 5
by John - Posted on 30 April 2024
Had an appointment to see a doctor today. St Peters surgery. Surgery closed, with no explanation. Rang reception. Unhelpful receptionist said I should have been told the doctor was 'off sick'. No message had been sent. The receptionist could offer no alternative, today or at any future time! She offered no suggestion, and her manner suggested that I was someway at fault. Really abysmal and uncaring, inappropriate service.
Visited April 2024
St Martin's Gate Surgery has not yet replied.
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Review titled utterly useless
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
So I just joined after Farrier House closed. I need cortisone injections in my knee so I can walk. I was told I needed a telephone appointment first. I waited a month for that. The doctor told me I needed a face to face appointment and someone would call me. No one did. When I did chase it all they wanted to do is blame the doctor. They couldn't even offer me an appointment for my one day off a week as they are fully booked. They want me to call in next week and wait on hold again. They refuse to let you speak to the practice manager, everything needs to be in writing. It will be, then it will go to the ombudsman and the BMA. I'll be moving surgeries, it will be quicker than trying to get an appointment here.
Visited March 2024
St Martin's Gate Surgery has not yet replied.