St Martins Medical Centre
21 Eastcote Road, Ruislip, Middlesex, HA4 8BEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about St Martins Medical Centre.
Reviews
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Review titled Very understanding
Rated 5 stars out of 5
by Kerry Mcgarr - Posted on 27 April 2023
I have had to use the surgery quite a bit in the last few months and I have been really impressed with all the Doctors, nurses and reception staff I have seen, they don’t have an easy job but in my time of need they have helped me massively and have been very understanding, helpful and reassuring
Visited April 2023
Review titled St Martins Medical Centre
Replied on 25 May 2023
Thankyou for the positive review. We are grateful you appreciate the hard work and efforts the team puts in for an excellent overall journey and care of a patient. We will share the review with the entire team. Review Team(admin)
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 April 2023
The reception staff are always so lovely and helpful!! It’s very hard to go through the phone line queue to get an appointment and after 1 hour and 20 minutes all available appointment are gone… But one person in the practice is worth mentioning the Nurse is absolutely brilliant! Not only she knows why she doing, (would prefer to see her than a doctor there!!!!) and do her job perfectly, she does it in a way that you feel confident in the treatment you’re receiving. I have my share of appointments, surgeries and blood test and have never seen someone like her!!! About the doctors, I need to wish good luck!!! If you get one that’s having a good day, you might be alright… already had test results misread, ibuprofen prescribed for a child with chickenpox, moisturise cream prescribed for unexpected bruise….
Visited April 2023
Review titled St Martins Medical Centre
Replied on 17 October 2023
Dear Patient We would like to thank you for the positive review, it will be shared with the entire team. We will endeavor to keep up with the good patient care. Management
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Review titled Great treatment
Rated 5 stars out of 5
by Ray Ruane - Posted on 21 April 2023
Very friendly and professional treatment, appointments and prescriptions all in place and appointment times arranged to suit lifestyle.
Visited April 2023
Review titled St Martins Medical Centre
Replied on 25 May 2023
Thankyou for the positive review. We are grateful you appreciate the hard work and efforts the team puts in for an excellent overall journey and care of a patient. We will share the review with the entire team. Review Team(admin)
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Review titled Outstanding practice
Rated 5 stars out of 5
by Mrs A E Smith - Posted on 03 April 2023
I spoke to the receptionist following a short wait on the phone. I required an appointment following a recent procedure at Harefield Hospital. I was given an appointment to suit me and met the needs of my discharge letter without any hesitation. I have always been 100% satisfied with the care given to me by St Martins Medical Centre and the way I am treated so well with care and sympathy. I am very lucky to be a patient of this practice.
Visited April 2023
Review titled St Martins Medical Centre
Replied on 06 April 2023
Dear Mrs A E Smith We would like to thank you for the positive review, it will be shared with the entire team. We will endeavor to keep up with the good patient care. Review Team(admin)
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Review titled Blood test
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2023
I hate needles but I just had the smoothest blood test ever, didn't feel a thing :)))) Thanks Honey!
Visited April 2023
Review titled St Martins Medical Centre
Replied on 25 May 2023
Dear Patient Thankyou for the positive review. We are grateful you appreciate the hard work and efforts the team puts in for an excellent overall journey and care of a patient. We will share the review with the entire team. Review Team(admin)
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Review titled Above and beyond
Rated 5 stars out of 5
by Charmain - Posted on 16 March 2023
I had to have some blood tests completed due to a new job role. I called St Martins and the receptionist was so helpful, she went above and beyond to help. The nurse was contacted and I was booked in the same day for tests. I cannot recommend the surgery enough.
Visited March 2023
Review titled St Martins Medical Centre
Replied on 30 March 2023
Dear Chairman Thankyou very much for your kind words that would encourage the entire team to work even more harder for patient care and experience. The review will be shared with the entire team. Review team(admin)
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Review titled Terrible Reception Experience
Rated 3 stars out of 5
by James Charuwat Armitage - Posted on 27 March 2023
Today 5:19pm 27th March 2023, I phoned for an appointment. This is my second phone call to get a time and date for an appointment. When the call went through I was met with a very unenthusiastic personality, she seemed like she didn't want to 'deal' with me at all. I asked for an appointment about a painful wrist caused by excessive joint fluid that led to bone inflammation, she refused to give me an appointment. She was very adamant that I use 'Patches' which has been unavailable for the last few days. She further explained that 'Patches' becomes available at 8:00am and becomes unavailable after it has filled out only 12 appointments. I explained to her to her that I work night-shifts so I am not awake at 8:00am to book on 'Patches'. She continued to refuse giving me an appointment over the telephone, absolutely void of any help. Is this the kind of service people have to go through so they can get the help they need? If I can't get through this, how will elderly people get the help they need? Was she implying that everyone has to book through 'Patches' and get an appointment fast enough before it becomes unavailable after 12 booked appointments? How are elderly people going to do that?
Visited March 2023
St Martins Medical Centre has not yet replied.