St Martins Medical Centre
21 Eastcote Road, Ruislip, Middlesex, HA4 8BEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Reception service
Rated 3 stars out of 5
by Srabani Samanta - Posted on 17 February 2025
I had an ECG appointment booked for afternoon but I received 4 text messages stating 4 different timings for the appointment. 10:10, 10:20, 12:40 & 12:50hrs on 18.2.25 I called the surgery and was on hold for 62mins before I could speak to someone who said they had double booked in error. Colossal waste of time. The shift towards making GP surgeries non patient fronting is ruining patient care. Digitalisation is good as long as the people using it at both ends know how to use it efficiently & effectively
Visited February 2025
St Martins Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by V.Howard - Posted on 12 January 2025
The interior of the clinic has improved significantly; it's brighter, cleaner, and much better organised. The introduction of Patches has also made a big difference, reducing wait times for medical advice. Appointments to see a GP or get a blood test are now much quicker and easier to access. The doctors are always kind, attentive, and proactive in tracking my health progress, following up when necessary to ensure everything is on track. Additionally, the clinic works seamlessly with my pharmacy of choice, which makes things even more convenient. Overall, I’m very pleased to be a patient at St. Martin Medical Centre. It’s clear that a lot of work and investment has gone into improving both the building and the services available, and I truly appreciate the positive changes and care I receive there.
Visited January 2025
St Martins Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
I had my bloods the clinical person was very professional and smiling after that I had an appointment with the Male Doctor who again was so caring and professional I am so lucky to be a patient here excellent management and overall journey well done and keep up the good work very good team
Visited January 2025
St Martins Medical Centre has not yet replied.
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Review titled Not helpful at all
Rated 2 stars out of 5
by Anonymous - Posted on 28 January 2025
Very bad experience. Very unsystematic. Always delays with appointments. Patchs system doesn't work at all, as it should. Multiple attempts and repetitive efforts to get through questions. Appointments can't be taken over the phone. Front office staff should be more helpful
Visited January 2025
St Martins Medical Centre has not yet replied.
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Review titled Immaculate care at falls clinic
Rated 5 stars out of 5
by Jeffrey Atherton - Posted on 12 November 2024
Plenty of parking and clear directions to venue. Attention was prompt despite Bath traffic. Nurse to medic students to qualified medic to physio, they all worked in concert and explained fully each step. I felt reassured and continuing physio and self management prescribed. I was treated with respect and good humour by all - a pleasurable experience, perhaps coffee and cakes next time?
Visited November 2024
St Martins Medical Centre has not yet replied.
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Review titled Pathetic service
Rated 2 stars out of 5
by Anonymous - Posted on 10 June 2024
Whilst the doctors are in the most part great, the receptionist leave a lot to be desired. A one hour wait for an appointment, even though the computer check in said no delay. The receptionists just sat behind the glass screen and had a chat about life. A little bit of respect for the patients/customers and letting them know that there was a long wait would be nice
Visited June 2024
St Martins Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Maria Lourenco - Posted on 17 February 2024
Need an urgent appointment as my asthma (chest infection) it worsen over night got an appointment on the same day, Fantastic!! I can only say that the service was amazing I was very well looked after by my hard working Family GP and the rest ot the team working on that day, my worries were simply taken away and I felt reassured 😃, I cannot thank them enough, please keep up with your good work 🙏
Visited February 2024
St Martins Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Mira Mikhail Sawires - Posted on 27 September 2023
I had a flu jab on Saturday and it was all run so smoothly. I then needed help from the GP on Wednesday so i called in the afternoon and received a call back from the doctor shortly after. Excellent service. Lovely staff.
Visited September 2023
Review titled St Martins Medical Centre
Replied on 17 October 2023
Dear Patient We would like to thank you for the positive review, it will be shared with the entire team. We will endeavor to keep up with the good patient care. Management
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
Visited GP this morning and the whole team from Receptionists to GP were beyond fantastic. I also had an appointment with the Physio at this practice yesterday evening, who provided a great service. Thank you all !
Visited June 2023
Review titled St Martins Medical Centre
Replied on 17 October 2023
Dear Patient We would like to thank you for the positive review, it will be shared with the entire team. We will endeavor to keep up with the good patient care. Management
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Review titled Very efficient test
Rated 4 stars out of 5
by David Kiltie - Posted on 24 April 2023
Blood test, as part of concerns about cholesterol levels, carried out efficiently and courteously. Easy to sign in at the surgery.
Visited April 2023
Review titled St Martins Medical Centre
Replied on 25 May 2023
Dear Patient Thankyou for the positive review. We are grateful you appreciate the hard work and efforts the team puts in for an excellent overall journey and care of a patient. We will share the review with the entire team. Review Team(admin)