St Mary's Island Surgery
Edgeway, St. Marys Island, Chatham, ME4 3EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst practice ever!
by Anonymous - Posted on 17 June 2024
I have been on anti depressants for a few years now for severe anxiety and depression, I have been told I have to order a repeat prescription via the NHS app, which I do. Every so often they cancel my prescription and try and tell me I haven’t ordered my medication since 2023, they then try and tell me I need to provide them with evidence of my recent prescription and try and make me feel like I’m lying or doing something I shouldn’t be. Not to mention the dose I am on makes me incredibly sick with withdrawal when I stop taking it. Now I can’t get an immediate doctors appointment either so I will again run out despite putting in my repeat request with more then enough time and get sick from it. The surgery can’t even call me to let me know I have they have cancelled my prescription, I have to constantly chase them as to why, what’s happening, when will the doctor call me? it’s a disgrace and I will be looking for a new surgery now.
Visited June 2024
St Mary's Island Surgery has not yet replied.
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Review titled Shocking practice
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Genuinely the worst practice I have been a patient at. The staff have no patient care and just want to put you off to other places. I put in an e-consult asking for doctors advise and they send me to the pharmacy. I then ask for a medication that they put me on to be put on my repeats and they tell me to buy it over the counter? Why put me on it in the first place? I also had an appointment booked In for a telephone call at the beginning of the year and never received it so when I called reception they said they would see if the doctors still “willing” to call me as if I had missed the call. Overall this is probably the worst practice in the area.
Visited April 2024
St Mary's Island Surgery has not yet replied.
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Review titled No Doctors appointment
Rated 2 stars out of 5
by BRIAN BEAUMONT - Posted on 20 May 2024
I have tried to book an appointment on the phone and in person at St Marys Island surgery with no success and just been told to do an e-consult online why can you not book an appointment with the receptionist or in person. Why is every surgery going by email when some people are computer eliterate. Please sort out this stupid e-consult and let me book in person by talking to the receptionist.
Visited February 2024
St Mary's Island Surgery has not yet replied.
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Review titled Bad attitude from manager and receptionist
Rated 1 star out of 5
by mrs sharon a groves - Posted on 03 April 2023
The attitude from receptionist and manager was extremely rude and unhelpful. If I had treated them this way I would be threatened with being struck off . Staff need to go on a course on how to treat patients.
Visited April 2023
St Mary's Island Surgery has not yet replied.
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Review titled fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
friendly staff and was seen to quickly. id been given an appointment after sending some emails yesterday and was very pleased with how respectful the staff were. highly recommended
Visited March 2023
St Mary's Island Surgery has not yet replied.
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Review titled Lazy, unmotivated
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
Cancels appoitment , without notice, Been trying to get a prescription for stem medications to prevent asthma. They'd rather I wait until I am in respiratory distress so I can go to emergency. The GPs don't want to work , they just want to shift all load to emergency services .
Visited January 2023
St Mary's Island Surgery has not yet replied.
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Review titled Professional and helpful care
Rated 4 stars out of 5
by Trevor Daniels - Posted on 13 February 2023
I’ve been a patient of this practice for 4 years, I’ve always had good experiences of dealing with them and due to my health issues that’s been quite regular recently, I can only speak for myself but am happy and reassured when I have dealings with them
Visited January 2023
St Mary's Island Surgery has not yet replied.
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Review titled This practice is not getting any better
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2022
Had an ultrasound 4 weeks ago never heard a word phoned the surgery to see if they had the results spoke to someone who offered me a telephone consultation on 19/09 was oblivious it was a bh. booked me in for 20/09 for telephone consultation between 9-12 its now 3.30 still no call furthermore cannot get through to the surgery. It's and absolute shambles.
Visited September 2022
St Mary's Island Surgery has not yet replied.
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Review titled Even after being taken over they haven't changed
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2022
Waited in for a telephone call, I was informed I was get the day before. Call was supposed to be to discuss by blood test results. GP wouldn't tell me my full results as "he had only been told to discuss B12 level and Folic acid level". As a diabetic these mean very little to me, I had to drag out of him my A1c levels. He then takes issue when I say I am going to make a complaint. Oh! I haven't seen a GP in over 3 years. I needed to see someone about nerve issues in my feet, common diabetic problem that can only be examined in a face to face. I was given a call by a nurse, and then another by a "GP". Yep that was a great use of the practice resources and my time. Am now looking for a new practice but none in my area are taking on new patients.
Visited August 2022
St Mary's Island Surgery has not yet replied.