St Neots Health Centre
Health Centre, 24 Moores Walk, St Neots, Cambridgeshire, PE19 1AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awesome to have a good experience
Rated 5 stars out of 5
by GeeW - Posted on 25 July 2024
I got a same-day appointment today for around noon after ringing at around 11. Not for the first time either. Reception staff were helpful and the doctor was spot on.
Visited July 2024
St Neots Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
Recently I have had reason to visit the surgery a couple of times, the on line system makes it easy for me to request what I need while at work, the response is timely and helpful and the clinicians and staff are supportive and friendly. Thank you
Visited June 2024
Review titled St Neots Health Centre
Replied on 13 June 2024
Hi, thank you for taking the time to review us. We're glad to hear you've had a good experience at St Neots Health Centre!
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Review titled Don't sign up if you need appointments
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
Surgery works well once you are able to get appointments but more than two times when you ring at 8am...the line is so busy that doesn't even ring, once you finally manage to ring and it goes through at 8:40am there is no more appointments to give out. My baby needed care, even 111 tried to book with them directly and it was impossible. My baby needs care and it's impossible to get appointments, works well for vaccines but not for GP appointments. I always had to use the out of hours GP. It's appalling that the phone line doesn't create a phone queue and when giving feedback to make a positive change they did not care. Very sad, never had such a bad GP practice and I had 4 different ones in UK. Considering signing up to a different one.
Visited December 2023
Review titled St Neots Health Centre
Replied on 15 April 2024
Hi, we are sorry to see your review. To prevent waiting in phone queues please get in contact with us using our new digital platform PATCHs https://www.patchs.ai/practice/stneotshealthcentre
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Jane - Posted on 07 December 2023
Having recently moved to this practice I had my first appointment Monday and were blown away how pleasant, accommodating and helpful everybody was. You are all a credit to the practice
Visited December 2023
Review titled St Neots Health Centre
Replied on 15 April 2024
Hi Jane, thank you for taking the time to review us. We're glad to hear you've had a good experience!
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Review titled Very helpful staff
Rated 5 stars out of 5
by Beryl - Posted on 13 November 2023
Since joining this practice 4 years ago, I have had excellent care from the doctors, nurses, health practitioners and prescribing nurses. The phone is always answered by very friendly receptionists who are helpful ensuring that I am able to see or speak to the person who can help me best even on Saturday and Sunday.
Visited November 2023
Review titled St Neots Health Centre
Replied on 15 April 2024
Hi Beryl, thank you for taking the time to review us. We're glad to hear you've had a good experience!
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Review titled Uncaring
Rated 1 star out of 5
by Anonymous - Posted on 02 July 2023
Near impossible to get an appointment when eventually you the GP is dismissive and uncaring preferring to talk over you and not allow you to talk. Unhelpful & Uncaring
Visited June 2023
Review titled St Neots Health Centre
Replied on 15 April 2024
Hi, thank you for your review. We will pass on your feedback to the team. If you would like to take this further, please contact patientfeedback@onemedicalgroup.co.uk
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Review titled Fantastic Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
Today I saw an absolute brilliant caring GP, he sympathised and listened and the medication he prescribed has already made a huge difference, what a great person and very down to earth an absolute gem to this practice even though a locum
Visited February 2023
Review titled St Neots Health Centre
Replied on 21 March 2023
Thank you for your comments, they are very much appreciated. The practice is proud of both the clinical and administrative staff and strive to offer excellent medical services to the patients of the practice.
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Review titled Very rude receptionist
Rated 1 star out of 5
by Kristoffer Sturgess - Posted on 08 January 2024
Call this morning to get an appointment the receptionist was rude to me and just blanked my request for a non emergency and told me to go A&E when I said said its not an emergency tho she said unbelievable in a sarcastic tone no wounder no one bothers to go Dr's its impossible to get an appointment also I have a disability and found this whole situation distressing.
Visited January 2023
Review titled St Neots Health Centre
Replied on 15 April 2024
Hi Kristoffer, we are sorry to see your review. Could you please describe your experience in a bit more detail via patientfeedback@onemedicalgroup.co.uk.