St Paul's Medical Practice
222 St. Pauls Road, Smethwick, West Midlands, B66 1HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Healthcare Practitioner
Rated 5 stars out of 5
by Rajbir - Posted on 03 April 2025
The health care practitioner was very friendly and very informative. She gave excellent advice on my health and how i can improve it. Looking forward to seeing her again.
Visited April 2025
St Paul's Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2025
The lady doctor is professional, she explained the information very clearly and thoroughly with a smile on her face. She was happy to answer all my queries and even referred me to programs to better my health. She is a great addition to the team.
Visited April 2025
St Paul's Medical Practice has not yet replied.
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Review titled Great receptionist
Rated 5 stars out of 5
by Harwinder khela - Posted on 23 April 2025
The receptionist was very helpful with my query and was very professional and polite and solved my query very quickly and efficiently
Visited April 2025
St Paul's Medical Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Sukhvinder Samra - Posted on 17 April 2025
I saw a nurse/andviser and she was very helpful as I have a disability she helped me up on the device for my appointment. Also during my visit her advice was very helpful too and her approach was nice and calm.
Visited April 2025
St Paul's Medical Practice has not yet replied.
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Review titled Best practice
Rated 5 stars out of 5
by Jaskaran Takhar - Posted on 19 April 2025
Very happy with my experience as per usual I actually re-registered with st Paul's Surgery and now I'm just waiting for all the paperwork to be cleared and then I can get my health checks update as I haven't been registered to a gp practice for almost 3 months due to changing address
Visited April 2025
St Paul's Medical Practice has not yet replied.
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Review titled Great drs
Rated 5 stars out of 5
by Fiona Dutton - Posted on 07 April 2025
Been seen a few times over the past month by 2 drs. Always listens and treats me with respect and actually pushes to get things done. Eg referrals. Couldn’t ask for a better pair of drs to treat me. Thank you so much
Visited April 2025
St Paul's Medical Practice has not yet replied.
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Review titled Friendly Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2025
Very friendly and welcoming with smile. Always get my appointment in a timely fashion and with professional on my choice.
Visited March 2025
St Paul's Medical Practice has not yet replied.
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Review titled Professional and friendly service
Rated 5 stars out of 5
by Ravi Chandla - Posted on 09 October 2024
The staff that we saw were fantastic, very attentive and friendly, and fully checked my symptoms. Will also review me in four weeks
Visited October 2024
Review titled St Paul's Medical Practice
Replied on 21 March 2025
Thank you for your kind review! We’re so pleased to hear that our staff were attentive and friendly, and that they thoroughly checked your symptoms. It’s great that you felt well looked after, and we’ll be sure to continue supporting you with your follow-up in four weeks. We truly appreciate your feedback! Thank you Practice Manager
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Review titled Worst Practice
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2024
Following my previous review, when the nurse finally attended to me half an hour past my scheduled appointment, another nurse left her seat to confront me. I perceived this as collusion based on shared religious beliefs. They both addressed me rudely, insisting they could take as long with a patient as needed. When I questioned the purpose of scheduled appointments if they could extend indefinitely, one nurse retorted that patients come first. This implied I wasn't considered a patient, suggesting she prioritizes certain patients over others. She then rudely asked if I still wanted my appointment. This practice lacks diversity, and there was no need for another nurse to argue with me. I find it overwhelming to speak with two people simultaneously, feeling pressured. The patient before me was with a nurse, and their conversation was audible outside, breaching confidentiality. Meanwhile, a group of women, sharing the same religion, spoke loudly in the waiting area for at least 15 minutes. This is not conducive to a healthcare setting where a sick person cannot endure such loud chatter.
Visited October 2024
Review titled St Paul's Medical Practice
Replied on 21 March 2025
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and would like to sincerely apologise for any distress caused. We strive to provide a respectful, professional, and inclusive environment for all our patients, and it’s clear we fell short in this instance. We understand that delays can be frustrating, and it is certainly not our intention to make you feel pressured or overlooked. We take your concerns about communication and confidentiality seriously, and we will review the situation to ensure that appropriate steps are taken to improve our service. Your experience regarding the loud conversation and how it impacted your visit is also important to us. We are committed to ensuring that all patients feel comfortable during their time with us, and we will address this matter to create a more conducive environment for everyone. We appreciate you taking the time to provide this detailed feedback, and we’ll work on making improvements based on your comments. If you’d like to discuss your experience further, please don’t hesitate to contact the practice directly. Thank you Practice Manager
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Review titled Nurses are very rude
Rated 1 star out of 5
by Jitendra Maini - Posted on 02 October 2024
My appointment was at 5 pm, nurse I was supposed to see was gossiping the patient until 5.30. You could hear outside the room. I had to walk back because she was very rude when I told that you are 30 minutes late.
Visited October 2024
Review titled St Paul's Medical Practice
Replied on 21 March 2025
Thank you for sharing your feedback, and we sincerely apologise for the experience you had during your appointment. We understand how frustrating it must have been to experience a delay and feel that your concerns were not addressed in a respectful manner. This is certainly not the standard of care we aim to provide. We take your comments seriously, particularly regarding the breach of confidentiality and the lack of professionalism. Please rest assured that we will address these issues with the relevant staff to ensure that such situations do not occur again. If you would like to discuss this further or if there’s anything we can do to make things right, please don’t hesitate to reach out to us directly. Your feedback is invaluable, and we appreciate the opportunity to improve. Thank you. Practice Manager