St Paul's Surgery
Alison Way, Winchester, Hampshire, SO22 5DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Seen within 2 hours of contact
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2025
A minor ear problem but seen so fast by a competent nurse. Totally satisfied with a thorough and caring approach. Thank you
Visited February 2025
St Paul's Surgery has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Alison Webb - Posted on 11 January 2025
Last November I became unwell and was seen for a throat infection. I can't praise the practise enough for their quick response to see me when I really needed to be seen. The care from my GP and the nurses has been prompt, professional, supportive and caring in what can be a frightening time. My experience at St Pauls surgery has always been of a high standard, which must be going on for 20 years now. Thankyou all.
Visited October 2024
St Paul's Surgery has not yet replied.
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Review titled Impossible to get f2f appointments
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
First reported complaint Jan 9. Sent to offsite GP, then referred to blood tests. Only offered telephone response to blood tests, (10 days after the results were received( in the meanwhile condition deteriorated rapidly, to point where I am not capable of walking my daughter to school, but told by receptionist I can't have a face to face appointment until after phone appointment. All f2f appointments need "telephone Triage" which they won't schedule, so if you have children who are not ill but need a medical condition managed they need to take up to the whole day off while you wait for a call. Appallingly inaccessible.
Visited March 2024
St Paul's Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Stephanie Light - Posted on 07 March 2025
Simple and straightforward check in, excellent consultation and very happy with the service. I rarely see the GP but was very impressed with the great service provided.
Visited March 2024
St Paul's Surgery has not yet replied.
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Review titled Still Debating
Rated 5 stars out of 5
by Janet Landon - Posted on 23 January 2024
Although I think the role of nurse/practitioner is to be accepted , I do hope that the Doctor/Patient relationship will not be discarded entirely. Does the NP have to report to the patients Doctor in every case the problem and medication prescribed?
Visited January 2024
St Paul's Surgery has not yet replied.
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Review titled Great practice, supportive staff, handy pharmacy next-door
Rated 5 stars out of 5
by Dan - Posted on 15 March 2024
I was with this practice while at university. Staff would go above and beyond to help and to make you feel seen as a person as opposed to one of many patients- my GP, and front desk staff were all especially supportive and helpful in every interaction I had with them. Would reccomend St Paul's to anyone living in or moving to Winchester! Proffessional and supportive staff and a good appointment booking system.
Visited January 2024
St Paul's Surgery has not yet replied.
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Review titled Outstanding service!
Rated 5 stars out of 5
by Robert Scarlett - Posted on 27 December 2023
I’m leaving this review to simply acknowledge the amazing and wonderful receptionist at St Paul’s surgery. On the two occasions she has assisted me, she has gone above and beyond in helping me and making my visit one of pleasure. Not only did she deal with my request, but she listened to my questions and tended to them all. So I’m writing this review to let herself and others know that she’s fantastic at her remit and I’d like to say a big ‘Thank you’ Thanks to this receptionist I got to see my favourite Doctor, whom is also extremely helpful and understanding. Thank you! Rob S
Visited December 2023
St Paul's Surgery has not yet replied.
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Review titled Yet again ....great care
Rated 5 stars out of 5
by Julie Peshall - Posted on 04 December 2023
I have nothing but praise for this surgery. This time a totally appropriate phone appt resulted in a prescription and then 1 week later a letter from the hospital to book a consultant referral. I am certain that I would have been seen face to face if it had been necessary. Let's be thankful that St Paul's is still working incredibly hard to give us excellent care, when so many other GP's elsewhere in the country are really struggling. Thank you to the whole team
Visited November 2023
St Paul's Surgery has not yet replied.
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
My husband trying to get appointment for last 6 months and nothing. They always fully booked, you can call in morning and afternoon and still nothing… it’s a disaster not surgery.
Visited June 2023
Review titled St Paul's Surgery
Replied on 23 June 2023
We are sorry your experience of St Paul’s Surgery is not as expected. It appears that your experience does not fit within our appointment booking process as detailed below: - routine appointments, typically booked via telephone, take place with the appropriate team member within 48 hours of initial contact. - urgent appointments, usually requested via Accurx online, take place with the appropriate team member on the same day as initial contact. Please note we do not release appointments for bookings during the working day. Please can we ask that you contact St Paul’s Surgery on 01962 853599 so we can commence an investigation to resolve your concerns. Thank you Heidi Complaint Coordinator