St Peter's Street Medical Practice
16 1/2 St Peter's Street, Islington, London, Greater London, N1 8JGContact details and opening times
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Reviews
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Review titled Rude receptionist, unprofessional.
by Stefan - Posted on 15 July 2024
I am extremely disappointed with the service I received from St. Peter's Street Medical Practice. My experience has been marked by a series of delays, poor communication, and a lack of empathy from the staff, particularly regarding my urgent medical needs. I was charged £60 for the completion of a medical form necessary for my ex insurance claim witch state no history, despite repeatedly informing the practice of my unemployed status and inability to pay. I requested a reduction or waiver of the fee, but this was outrightly denied. The practice initially did not offer any payment plan, which only added to my frustration. The practice has been incredibly slow to respond to my emails and queries. I have had to follow up multiple times over several weeks to receive any form of communication. This delay has directly impacted my ability to get necessary medical treatment. Different staff members provided conflicting information regarding the payment policies and procedures. Initially, I was told that installment payments were not an option, but this was later contradicted by another staff member. Such inconsistencies have caused significant confusion and further delayed my treatment. There were errors in the documents provided by the practice. For instance, a letter inaccurately stated my intentions regarding my treatment, which I had to request be corrected. This inaccuracy in medical records is unacceptable, especially when it affects my health. The overall tone of communication from the practice was often dismissive and lacked understanding of my financial and medical situation. There was a notable insensitivity from staff, which only added to the stress of dealing with my health issues. Receptionist ahead with they manager extremely rude. I have to complain to PALS against them. Due to the practice's delays and additional bureaucratic hurdles, my required surgery has been postponed, causing me considerable physical discomfort and distress. Overall, my experience with St. Peter's Street Medical Practice has been highly unsatisfactory. I urge the practice to address these issues to prevent other patients from facing similar challenges. I do not recommend this practice based on my experience. Stefan
Visited July 2024
St Peter's Street Medical Practice has not yet replied.
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Review titled Unprofessional and unhelpful
Rated 1 star out of 5
by Myrto Minotaki - Posted on 11 July 2024
Took them 3 weeks to give me back the results of very simple tests because they could not find them and they were not willing to help at all. I had to call them a million times, they couldn't locate the results, they found that my previous GP had the results but they were not willing to call them, I called my previous GP and was trying to connect the two practices together, they were telling me they had found and one result instead of 2. and after 3 weeks I had of course to redo the exams. I am still waiting for the results to come back after 1 week although the nurse told me specifically she would call me after 1 week with the results. Unprofessional, untrustful, unhelpful. Very disappointing to have to deal with this public healthcare. I will register to another GP.
Visited July 2024
St Peter's Street Medical Practice has not yet replied.
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Review titled Poor Reception Service
Rated 2 stars out of 5
by Service User - Posted on 25 June 2024
On way to practice about midday to drop off sample, had a fall on herb, hit hip and scrapped elbow with blood. On arrival asked for help with scrape as was bleeding and in discomfort. Reception appeared to be training new member of staff. Advised can’t help, no bandage/dressing/wipe, asked to go to toilet and wash with soap and water. Asked for help again, advised no one around, asked again for advice from a nurse, but was advised one on lunch and one seeing patients, very busy, no one to help. Asked if nothing else can be advised, was asked to go to pharmacy down road for some antiseptic cream. Went to toilet for about 10 minutes to check self after fall and wash wound, still bleeding but no one came to even checking was ok. Feel very sad and upset that reception team don’t appear to be very kind or caring and worst still role modelling this to new staff members. Have had previous similar experiences with team in recent months and makes me feel very unwelcome at this surgery which is a shame as the GPs are generally exceptional.
Visited June 2024
St Peter's Street Medical Practice has not yet replied.
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Review titled Great Nurse
Rated 5 stars out of 5
by Bill McLellan - Posted on 21 March 2024
Very good general check up nurse this morning very knowledgeable and helpful. She took blood pressure readings and blood samples including one for Prostate Cancer at my request. The nurse was very professional and knowledgeable.
Visited March 2024
St Peter's Street Medical Practice has not yet replied.
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Review titled Excellent local practice
Rated 5 stars out of 5
by Danielle - Posted on 19 January 2024
Feel lucky to have had this as my local practice for the last eight years. The e consult system works well and I am always seen quickly if needed (often same day!). Friendly staff and a nice airy, clean surgery. Appointments never feel rushed.
Visited January 2024
Review titled St Peter's Street Medical Practice
Replied on 13 March 2024
Dear Danielle, Thank you so much for taking the time to feedback about your experience of the Practice. I am really happy to read, that overwhelmingly, this has been so positive. I have fed back your comments to the wider team, thank you again! Best wishes, Laura Mayo, Practice Manager.
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Review titled efficient and quick service
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
I was seen for an acute problem on the same day and treated efficiently and well. I received adequate reassurance. The doctor spoke very clearly.
Visited January 2024
Review titled St Peter's Street Medical Practice
Replied on 19 January 2024
Hello, Thank you for taking the time to feedback about your recent experience of the practice. I am very glad to read that your issue was resolved promptly and efficiently. I have passed on your feedback to the team. Many thanks, Laura Mayo Practice Manager
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Review titled Very grateful
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
My family and I have been patients at this surgery for c.30 years. We have had good experiences from reception, admin, nursing staff to the doctors. During the summer, my uncle with whom I was extremely close passed away suddenly and at a relatively ‘young’ age. I was and still am devastated and shocked. To add to my sadness and stress, I myself was admitted into hospital in the autumn and my mother has had health issues too. The review page states that I am not allowed to name individuals, so I will state that one of the GPs has been extremely patient, understanding and kind throughout this difficult period. His helpful advice and calm nature has kept me sane during these trying times. He has been my GP for many years and has always given good counsel. When necessary, he has referred me to other professionals and has always involved me in the decision-making process. I am extremely grateful that my family and I are patients at this practice.
Visited January 2024
Review titled St Peter's Street Medical Practice
Replied on 19 January 2024
Hello, Thank you for taking the time to feedback to us. I am very sorry to read about your loss and subsequent health issues, i am glad that we were able to support you and your family when needed. I have passed on your very kind comments to the whole team, thank you again for taking the time to feedback in this way, it really is appreciated and a much needed morale boost for the team. Best wishes, Laura Mayo Practice Manager
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Review titled Professional health care
Rated 5 stars out of 5
by Robert (Steve) - Posted on 14 December 2023
The entire team from the admin staff to the GPs, always deliver a great service to their patients. This medical practice is a credit to the NHS.
Visited December 2023
Review titled St Peter's Street Medical Practice
Replied on 29 December 2023
Hi Robert, Thank you so much for your lovely review, i have shared this out with the whole team. Wishing you a happy new year! Best wishes, Laura Mayo - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Darren Wright - Posted on 28 February 2024
Your Review: I had a emergency operation at UCH on 9th December with a infected sebaceous cis and had to contact my doctors on the Monday 11th to have the dressing changed which the nurses team squeezed me in considering how busy they are. Then I had to have the dressing changed every 2 days with the nurses. The amount of care kindness and professionalism was off the scale and I felt incredibly grateful for them to get me back to normal as the journey was very long. I’ve always been registered with St.Peters Street since a kid and always receive the best care from reception to nurses and the doctors. Thank you Darren Wright
Visited December 2023
Review titled St Peter's Street Medical Practice
Replied on 13 March 2024
Dear Darren, Thank you so much for taking the time to feedback about your experience of the Practice. I am really happy to read, that this has been so positive and i am glad that you are on the road to recovery. I have fed back your comments to the wider team and especially the Nursing Team who i know will appreciate this. Thank you again! Best wishes, Laura Mayo, Practice Manager.
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
just wanted to say how efficient the e consult service is. Put a consult in one evening, got a call next morning from receptionist offering me a face to face appointment that day. Never had to wait more than 5 days for a gp call back or appointment.
Visited September 2023
Review titled St Peter's Street Medical Practice
Replied on 21 November 2023
Hello, Thank you so much for taking the time to feedback about your recent experience of the practice. I am really pleased to read the system worked efficiently for you and that we were able to get you book in for an appointment. Best wishes, Laura Mayo - Practice Manager.