St Peter's Surgery
51 Leckie Road, Walsall, West Midlands, WS2 8DAContact details and opening times
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Reviews
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Review titled reception
Rated 1 star out of 5
by Tyron - Posted on 27 June 2024
All receptionists are very rude and act like doctors. Cannot reach a doctor for a treatment as they are the ones who suggest that our symptoms should reach to a doctor's attention. Every time contacted, they say there's no appointment available, though when called on 8.00am on the dot. If by any miracle got an appointment, doctor says why have we waited that long to contact the GP ....It's a laughable situation that there's an iron gate between the doctors and the reception that is very hard to penetrate to go through.
Visited June 2024
St Peter's Surgery has not yet replied.
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Review titled Warning Letter About Missed Appointments
Rated 1 star out of 5
by PAUL GREGORY - Posted on 20 September 2023
Today received a formal warning letter - "Keep it or cancel it!" Wording is aggressive, advising if I miss any appointments - I will be taken off the practice list! I have never missed an appointment, ever (be lucky to get one recently) - the note is a complete joke and not fact-checked in any way. You can't put a complaint on the website - they make it as difficult as can be to take issue with the poor service - takes hours to get through on the phone, if this was a private business would have gone bust years ago - they talk about standards, but do not hold themselves to any of standards their own. Turn up for an appointment a few minutes late, you would be shown out the surgery - yet when you turn up for your appointment a 40-minute wait could be the norm - they do not hold themselves to the standards expected of patients! I understand that missed appointments are an issue, I have no issue with a gentle reminder to first-time offenders, but the wording in this letter is aggressive and offensive - made worse by the fact I have never missed an appointment - how can they get medical letters so wrong? As a diabetic, asthmatic and recently diagnosed cancer patient - I completely understand the value of appointments and letters like this just add stress and anxiety to my mental health - as if I don't have enough going on at the moment ... they need to get their facts straight and fact check these letters before they are sent out - very poor service, and what a waste of money (paper, ink, time and postage) - no wonder the NHS is on its knees with this kind of waste happening - poor poor service! Totally irritated by this poor patient service!!
Visited September 2023
Review titled St Peter's Surgery
Replied on 17 October 2023
Thank you for your above feedback. The practice takes all patient complaints, comments and suggestions seriously and we would like to discuss your above review with you further. The Business Manager will contact you within the next 3 working days to discuss this with you.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
Was 8th in queue after being on line for a hour and half finally answered to be told no appointments so all appointments gone and was 8th in line
Visited April 2023
Review titled St Peter's Surgery
Replied on 18 April 2023
Thank you for taking time to leave your feedback on your experience of our service. We would like to offer you the opportunity to discuss this further with us by contacting the Operations Manager here at the surgery. This gives us the opportunity to see how we can improve the service we provide. Regards, Business Manager