St Stephen's Medical Partnership
St. Stephens Surgery, Adelaide Street, Redditch, Worcestershire, B97 4ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Maple View - excellent practice
Rated 5 stars out of 5
by Ken Wright - Posted on 20 December 2024
All staff provide excellent care and attention and all appointments are offered on the day requested. Test results are updated on the NHS Patient Access mobile application within 24 hours to view.
Visited December 2024
St Stephen's Medical Partnership has not yet replied.
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Review titled Very poor service
Rated 2 stars out of 5
by Anonymous - Posted on 08 July 2024
I have been trying to contact the surgery for the past couple of months to get a review on my medication eveytime I phone the receptions are unable to give me an appointment they say phone in a couple of days. So I send an email explaining this when I want a repeat prescription then I get a message from a gp saying I need a review, they have told me to go on patient access and book one it gives a list but not for what I need.. It seems to be a constant battle to get anything from that surgery and I have been with them all my life. The attitude of reception quite frankly stinks. I have other health issues but can never get appointment. I know you shouldn't use Google but may aswell self diagnose because you've got no chance of speaking to a go. I've actually waited in the queue which can be over 35 in the queue to be told by reception call again tomorrow. It can take up to an hour plus in that queue waiting listening to rubbish music. So I will send another email with a repeat prescription and get a text to say book appointment with the in-house pharmacist to review the medication. It's like roundabout just going round in constant circle. That surgery never seems to have anyone in there patient wise waiting to see someone. Poor service. Is this the way it's always going to be. Cus good luck if you actually want to speak to someone
Visited June 2024
Review titled St Stephen's Medical Partnership
Replied on 11 July 2024
Dear patient Thank you for taking the time to feedback to us as to why St Stephen’s Medical Partnership did not meet your expectations. I am sorry to hear that you are dissatisfied with the care you have received. Unfortunately, as you have chosen to remain anonymous, I am unable to contact you directly to investigate your concerns. Should you wish to discuss further please email us for the attention of the Operations Manager at m81001prescriptions@nhs.net
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Review titled Awful practice with incompetent staff
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
Switching gps as had enough with this practice. I have been trying to get a prescription which my midwife has sent over multiple times and whenever I try to get this I’m told sorry can’t find it. I’m just redirected back to the midwife who sends it over again for the receptionist to just say the same. I’ve been there for an appointment before and the receptionist forgot the mark me in so I sat waiting for an appointment for 40 minutes when I questioned how much longer she laughed and said she hadn’t signed me in and now I’d have to make a new appointment. Staff as so incompetent it’s scary.
Visited April 2024
Review titled St Stephen's Medical Partnership
Replied on 11 July 2024
Dear patient Thank you for taking the time to feedback to us as to why St Stephen’s Medical Partnership did not meet your expectations. I am sorry to hear that you are dissatisfied with the care you have received. Unfortunately, as you have chosen to remain anonymous, I am unable to contact you directly to investigate your concerns. Should you wish to discuss further please email us for the attention of the Operations Manager at m81001prescriptions@nhs.net
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Review titled appointments
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2024
Start phoning at 8 30am and you are over 30 in the queue. 55 minutes later if you are lucky enough to be answered you are told that there are no appointments left, today i was actually cut off before I got to speak to a receptionist and was told I could not change the time of my joint injection and after some arguing was told I could It was that I could not get there for 10 am. I explained that I was upset due to my circumstances having been ill for 4 years and could not speak to a doctor but if I wanted to get an appointed I could always go to reception at 8 30am but as I live 2 miles away this is not possible I do not drive and cannot use public transport. Please employ more telephone staff and be a bit more flexible svae some appointments for those who have to use the phone not everyone has access to the internet
Visited March 2024
Review titled St Stephen's Medical Partnership
Replied on 11 July 2024
Dear patient Thank you for taking the time to feedback to us as to why St Stephen’s Medical Partnership did not meet your expectations. Appointments are subject to very high demand, and we do understand that this can be frustrating for patients. Please be assured that this is under constant review, and we are doing all we can to address accessibility with the resources we have. If you would like to discuss your complaint further to allow us to fully investigate then please email us for the attention of the Operations Manager at m81001prescriptions@nhs.net
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Review titled Fabulous team
Rated 5 stars out of 5
by K Harper - Posted on 05 July 2023
The whole team from doctors and the whole medical team to reception and all the admin staff are wonderful. They have gone above and beyond to help and support me through my situation so far. Nothing has been too much trouble even when they are extremely busy with patients and admin duties themselves. I was speaking with one of your administration team earlier today who was really lovely, so helpful, understanding, and full of empathy towards my situation. I can’t thank you enough for your kindness and continued support going forward in a heart breaking situation I find myself in as a daughter and full time carer. Thank you x
Visited July 2023
Review titled St Stephen's Medical Partnership
Replied on 11 July 2024
Dear patient, Thank you for taking the time to feedback to us that you were happy with the service provided. Your comments are gratefully received and appreciated. We continue to wish you all the best. Kind regards Operations Manager
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Review titled They always done the best they can
Rated 4 stars out of 5
by Noel Lawrence - Posted on 27 March 2023
I'm always been happy with what service they have given me which under the current circumstances is the best anyone can do
Visited March 2023
Review titled St Stephen's Medical Partnership
Replied on 11 July 2024
Dear patient, Thank you for taking the time to feedback to us that you were happy with the service provided. Your comments are gratefully received and appreciated. Kind regards Operations Manager
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Review titled Quick response
Rated 5 stars out of 5
by Peter Mills - Posted on 06 January 2023
I had a medical condition which caused concern for me and my Wife. We contacted our local practice. Within the hour l was seen by a doctor Absolutely brilliant. Can’t thank them enough thank you
Visited January 2023
Review titled St Stephen's Medical Partnership
Replied on 11 July 2024
Dear patient, Thank you for taking the time to feedback to us that you were happy with the service provided. Your comments are gratefully received and appreciated. Kind regards Operations Manager
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Review titled I attended Maple View
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2023
I have recently seen the msk Specialist and Dr Burling at this practice. The service was friendly, efficient and prompt. I so appreciated my care and want to say how luck we are to have our Gp’s and Primary Care, we need to embrace the changes that come with progression and appreciate what we have in The uk. Thank you for your continued efforts in which are often difficult under the Government’s policies
Visited January 2023
Review titled St Stephen's Medical Partnership
Replied on 11 July 2024
Dear patient, Thank you for taking the time to feedback to us that you were happy with the service provided. Your comments are gratefully received and appreciated. Kind regards Operations Manager
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Review titled Very helpful Staff
Rated 5 stars out of 5
by J Dawes - Posted on 04 January 2023
Despite the practice being under pressure, the receptionists and doctor did their best to get my prescription problem resolved. I really appreciated their efforts in the current circumstances.
Visited January 2023
Review titled St Stephen's Medical Partnership
Replied on 11 July 2024
Dear patient, Thank you for taking the time to feedback to us that you were happy with the service provided. Your comments are gratefully received and appreciated. Kind regards Operations Manager
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Review titled Maple View - very responsive practice
Rated 5 stars out of 5
by William S - Posted on 28 December 2022
Was able to see the doctor very quickly regarding a skin consultation, having booked an initial telephone session. Very happy with the efficiency, attention given, explanation and diagnosis.
Visited December 2022
St Stephen's Medical Partnership has not yet replied.