St. Stephens Health Centre
Bow Community Centre, William Place, London, Greater London, E3 5EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Telephone Services
Rated 1 star out of 5
by Mohammad Hafiz Ali - Posted on 30 May 2023
On the 30th May 2023 I phoned the practice around 3pm and for an hour I had been put in a queue which I was at first 4th in the line which was repeatedly saying that I was 4th in the line 25 times. Then when I was second in the line it kept saying that 20 times. You really need to fix up your phone services otherwise no one will ever be able to attentively communicate with you about their medical issues.
Visited May 2023
St. Stephens Health Centre has not yet replied.
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Review titled Lack of response and rudeness
Rated 1 star out of 5
by Inaya Khanom - Posted on 17 March 2023
I have spoken to one of the receptionist’s for my sick note she told me it was ready and to be picked up. My sister went to pick up and she had no idea where it was. I’ve queried this since the beginning of the month. Please solve this
Visited March 2023
St. Stephens Health Centre has not yet replied.
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Review titled Excellent rapid use of text message
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
Excellent. Within hours of an ultrasound scan, referring doctor sent me a text explaining the results and confirming referral for physiotherapy made at previous in-person appointment. The later survey questions seem to assume F2F appointment arranged by telephone call to the surgery. Might they be updated to reflect changes in practice (eg e-consult, telephone consultations, appropriate use of text messages)?
Visited February 2023
St. Stephens Health Centre has not yet replied.
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Review titled Consistent care from this hardworking team - thank you!
Rated 5 stars out of 5
by Catherine - Posted on 17 January 2023
As always, this surgery is overwhelmed with work. Despite this, the team provide care calmly, consistently and thoughtfully. Here's to the team - you are hardworking and deserve praise for all the care you give your patients, day by day, year by year. Thank you!
Visited January 2023
St. Stephens Health Centre has not yet replied.
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Review titled Efficient and Caring Practice
Rated 5 stars out of 5
by STEVEN MOORE - Posted on 16 January 2023
For a recent condition, this practice has performed well above the expected norm. On line consultation requests have been responded to within 4 to 5 hours and appointments offered when needed. I have found all of the staff I have been in contact with to be highly competent, attentive to my own thoughts, and caring. I cannot fault the service I have received.
Visited January 2023
St. Stephens Health Centre has not yet replied.