St. Werburgh Med.Practice
98 Bells Lane, Hoo, St Werburgh, Rochester, Kent, ME3 9HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Flu Jab Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 23 September 2023
10/10 Much better than previous years. The person who was your first contact in the car park dealing with you when you arrived was excellent. Professional, friendly, helpful & fair, making sure that you were aloud in promptly but not jump in front of others with earlier appointments. The organisation when inside continued and ran very smoothly and professional.
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
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Review titled Professional
Rated 5 stars out of 5
by Angela Johnson - Posted on 23 September 2023
This practice is friendly efficient organised and professional. Nice experience . O came for a flu jab and it was highly organised without much h hanging around. Appointment time was kept and everyone was extremely friendly.
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2023
So friendly always happy to help was greeted today with friendly smiles the nurse administered vaccine so lovely had a little laugh and joke I’ve been with the surgery for 16 years and never had any problems
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
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Review titled Improving Practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 September 2023
After being a patient at St werburgh for over 16 years , we've seen some massive changes, in recent years the surgery has been less than perfect , very challenging at times to see a GP. in recent months there has been a vast improvement, both with receptionists an caliber of DRs available. The phone system is awful and always has a message about staff sickness which we can only assume is a chosen message to excuse the long wait for calls to be answered. The Dr's and health workers have been good, recent blood tests and flu jab were carried out exceptionally well as was a speedy referal to a hospital in recent weeks.
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
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Review titled Lack of care
Rated 1 star out of 5
by Pam - Posted on 08 August 2023
Have been trying to get an appointment for days with this surgery. I have been unable to get repeat medication for a chronic diagnosed illness without a gp consultation. Have called again today determined to sort the problem out. Called at 8.45 and was 25 in queue. By 10.49 I was number 1 in the system. At this point the system cut me off for me to start the process again. I have been in the queue since 10.50 and still in the queue. I am appalled, yet again, by this organisations lack of care and its disinterest for patients and patient care. Aspire are not the greatest in my humble opinion and I did not believe they could get any worse unfortunately I was wrong. No surprise our local A & E is overwhelmed, all the peninsular patients are probably all there.
Visited August 2023
St. Werburgh Med.Practice has not yet replied.
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Review titled Excellant organisation for flu injections
Rated 5 stars out of 5
by Robert Mitchell - Posted on 24 September 2023
For flu injection very good, but generally trying to book an appointment is totally another matter. Telephone appointments after 45 min hanging on to suurgery only to be told there were no more available , not once but every time. Very frustrating.
Visited June 2023
St. Werburgh Med.Practice has not yet replied.