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Staffa Health

3 Waverley Street, Tibshelf, Alfreton, Derbyshire, DE55 5PS

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Reviews

Displaying 11 to 12 of 12

  1. Review titled not so good

    Rated 2 stars out of 5

    by Anonymous - Posted on 10 February 2023

    contacted the surgery about my medication spoke to a receptionist explained to her the situation she was very rude and said she would sort for me this time and put the phone down on me not waiting for me to finish explaining why i had rang the surgery about my medication there are posters in the surgery not to be impolite to staff so why should staff be rude to their patients. been with this gp for sixty five years and never been spoken to like this.

    Visited February 2023

    Report as unsuitable

    Review titled Staffa Health

    Replied on 14 February 2023

    Dear Patient, Thank you for your feedback. To enable me to investigate this thoroughly, I would need to know your details. If you could email me on ddicb.admin.staffahealth@nhs.net with your name and date of birth, I will ensure I look into this further for you. Many Thanks Clare Kirkwood Assistant Practice Manager

    Report as unsuitable


  2. Review titled Poor attitude and service

    Rated 3 stars out of 5

    by Anonymous - Posted on 14 December 2022

    The online enquiries form is a good idea. However, it is unavailable most of time so it seems pointless. When finally got through on the phone, was told rudely that my question was not accurate online. This is just not on. There could be some respect for the patients.

    Visited December 2022

    Report as unsuitable

    Review titled Staffa Health

    Replied on 31 December 2022

    Dear Patient, Thank you for your feedback, I am sorry that you have not found our online consultation helpful and that you weren't treated with respect. If you would like to email me your details to ddicb.admin.staffahealth@nhs.net I will happily contact you to discuss this further. Your Sincerely Clare Kirkwood Assistant Practice Manager

    Report as unsuitable