Staffa Health
3 Waverley Street, Tibshelf, Alfreton, Derbyshire, DE55 5PSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Above and Beyond
Rated 4 stars out of 5
by Anonymous - Posted on 24 May 2023
Really helpful team at Staffa, from the reception team to clinicians, have been a help to myself and my children over the past couple of years with various health issues, nothing is too much trouble, team members have gone above and beyond even considering the enormous pressures the service is under. Thank you.
Visited May 2023
Review titled Staffa Health
Replied on 25 May 2023
Dear Patient Thank you for your kind words, I will pass on your gratitude to the wider team. We appreciate all feedback, but it is very rewarding when we are have a positive comment. Your Sincerely Clare Kirkwood Assistant Practice Manager Staffa Health
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Review titled Very poor service
Rated 1 star out of 5
by Mrs Sheila Dunn - Posted on 21 April 2023
Phoned to get an appointment went in triage list has a message conversation with a dr who said I needed a routine appointment Eventually got through on the phone for an appointment 6weeks was what they could offer me then that was only a telephone appointment what a shambles
Visited April 2023
Review titled Staffa Health
Replied on 24 April 2023
Dear Mrs Dunn, Thank you for speaking to me on the telephone this morning and for being understanding of the current pressures we are facing. Where ever possible a face to face appointment will be booked, but as I explained sometimes it is only possible to offer a telephone review when the requested GP is working remotely. I will be in touch again if a face to face appointment with your preferred GP becomes available. Yours Sincerely Clare Kirkwood Assistant Practice Manager