Stafford Health and Wellbeing
Whitgreave Court, Stafford, Staffordshire, ST16 3EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled poor customer service on reception
Rated 2 stars out of 5
by Anonymous - Posted on 13 February 2025
I have experienced poor customer service where two female staff at the surgery first thing this morning, they across across as rude and unprofessional, in their manner and tone. I found them to be disrespectful, lacking empathy nor do they demonstrate the core value's of the health service. The two female members came across as blunt, and when i raised this in the surgery I was told maybe it's too early in the morning for them. On the most basic level, the two female staff i experienced today lack respectfulness towards others, i suspect they are issues around boundaries and are not aware or do not care about how they portray the service, have little regard for others yet deal with vulnerable people daily, this is worrying. Training would help and feedback forms on the desk to promote peoples rights.
Visited February 2025
Stafford Health and Wellbeing has not yet replied.
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Review titled Accessing GP services
by Trebmal - Posted on 18 May 2023
I needed some advice and was informed by my GP that I could access online consultation. In less than a day I’d had a text informing me what I needed to do and signposted for other services . I have now used this twice. Once for stomach pain and one for a sick note. Both were responded to really quickly I was amazed how accessing health advice has changed so much
Visited May 2023
Provided by Care opinion
Stafford Health and Wellbeing has not yet replied.