Staines Health Group
Staines Health Centre, Burges Way, Knowle Green, Staines, Middlesex, TW18 1XDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional
Rated 4 stars out of 5
by paulina hulboj - Posted on 08 September 2023
Of course, here's an excellent review for Staines Health Group's receptionist who helped me with a phone call from my inner doctor because the doctor I spoke to earlier in the morning didn't want to assist me and didn't understand me: I would like to sincerely thank the receptionist at Staines Health Group for her incredible assistance and professionalism. This morning, I had a communication issue with one of the doctors I had spoken to earlier, and I was quite concerned. However, this exceptional receptionist, whom I had the opportunity to meet, was not only exceptionally polite but also effectively resolved my problem. When I explained the situation to her, she immediately took action to contact my doctor and arrange a phone call from her. Thanks to her efforts, I was able to obtain the necessary information and continued medical care. What I truly appreciate is her patience and her ability to understand my concerns. The receptionist at Staines Health Group, whom I had the pleasure of meeting, is a real asset to this medical facility. Her dedication to helping patients and her ability to handle challenging situations have made me feel more confident, and I have a greater appreciation for the work of the entire team. I am deeply grateful for this positive interaction, and I hope that other patients will also have the opportunity to experience such an exceptional approach to patient care. Staines Health Group can be truly proud of such exceptional employees, like this receptionist. Thank you once again for your assistance and professionalism. I highly recommend Staines Health Group to anyone seeking medical care with a genuine heart.
Visited September 2023
Review titled Staines Health Group
Replied on 11 September 2023
Dear Miss Hulboj, Thank you for your lovely feedback regarding my team member. I will pass this on. I am happy to hear that you were able to get the reassurance you needed. Many thanks Louise - Practice Manager
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Review titled More staff needed
Rated 2 stars out of 5
by Anonymous - Posted on 25 September 2023
When you see the doctors the service is good, but the bureaucracy involved in getting through is dreadful. There are long queues on the phone for everything including routine queries. If you need an urgent appointment then you must dial exactly at 8am.If you're not quick enough then the appointments run out and you must try again the next day. Tough if you're ringing on a Friday! The practice should sort out it's administration and make it easier to access. When the vast majority of patients have access to the Internet why can't we book online?
Visited September 2023
Staines Health Group has not yet replied.
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Review titled Unfriendly receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 15 June 2023
The doctors and nurses are good, but the receptionists probably need to take a course on customer service. They are constantly grumpy and ignore you the first few minutes before they acknowledge your existence. They make you feel unwelcome and and I don’t think that’s what patients nor family members want to go through when they visit the GP.
Visited June 2023
Staines Health Group has not yet replied.
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Review titled delays
Rated 2 stars out of 5
by barry - Posted on 06 April 2023
everytime without fail there are delays when phoning, i was today number 3 in line,could take ages before someone answers even if number 1 in line, apart from having to listen to all the rubbish from the automated voicewhich considering i'm paying for the call can take 3 min before you get to the options, Ridiculous
Visited April 2023
Staines Health Group has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
This surgery has gone down hill massively. The receptionists are rude, not at all empathetic and would rather send you to A&E than book you an appointment for a minor ailment. They shout confidential patient information out and ask intrusive questions in front of others. I was told to call 111 as they have the ability to book a GP appointment at the surgery, how on earth does this make sense? Waste 111 resources to get an appointment and stay on the line for 45 mins?Whoever is behind this should be ashamed. The reception team are awful. Whilst waiting in line I could see a receptionist roll their eyes and speak rudely to a patient clearly in distress. It needs a massive overhaul. There is no point joining this surgery as you’ll be sent to A&E anyway.
Visited April 2023
Staines Health Group has not yet replied.