Stalham Staithe Surgery
Staitheway, Lower Staithe Road, Stalham, Norwich, Norfolk, NR12 9BUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor
Rated 3 stars out of 5
by Alan - Posted on 09 July 2024
I left a review last week about the long wait for a medication review. The business manager left a comment. I phoned the surgery to speak to them.they were busy so I asked to have them phone me back, still no reply after waiting 3 working days. Very disappointing
Visited July 2024
Stalham Staithe Surgery has not yet replied.
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Review titled Patient notes
Rated 2 stars out of 5
by Jayne Fowler - Posted on 04 July 2024
After reading my notes from a recent appointment with a GP I found them to be very inaccurate . Is it possible to change these or have added to my notes that I do not agree to the accuracy of them?
Visited July 2024
Review titled Stalham Staithe Surgery
Replied on 05 July 2024
Thank you for bringing this to our attention. I would be grateful if you could contact me directly to discuss your concerns. Best wishes, Jo Didwell, Business Manager.
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Review titled Medical review
Rated 2 stars out of 5
by Anonymous - Posted on 05 July 2024
I requested a medical review on the 11th of June. I’m an insulin taking diabetic. It’s now the 5th of July. I’ve heard nothing about my medication and had to ring the surgery to find out what is going on. I was told it had been received and was awaiting a doctor. I ordered my last medication early because I knew I was awaiting a review and I have 2wks medication left. Pathetic service from the surgery on the part of the management and doctors. Don’t know how long I’ll be waiting to hear anything. But they will require blood tests and urine tests. Never had any problems until the last year. How it’s changed.
Visited May 2024
Review titled Stalham Staithe Surgery
Replied on 05 July 2024
Dear Patient. Thank you for your feedback. I am sorry to hear of the issues you have experienced regarding your medication review. If you would like to discuss this further please get in touch so that I can address your concerns. Best wishes Jo Didwell, Business Manager
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Review titled Email denied
Rated 3 stars out of 5
by Anonymous - Posted on 18 April 2024
After another busy work day I went to email my doctor concerning a small matter and to find that email is denied on this site. Why would you deny patients the opportunity to email? I quite understand the desire to reduce email traffic but for some aspects email is ideal; it would be better than turning up at the surgery and using receptionist time. I am not expecting an immediate reply, if it were urgent then I would contact by other means. Please explain.
Visited April 2024
Stalham Staithe Surgery has not yet replied.
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Review titled Poor Dispensary Practice
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
Yet again inspite of a repeat prescription being put in with plenty of notice my elderly father in law has been left with out all the medication he requires. What has to happen for the repeat prescription to have all the necessary medications? It seems a mystery as it appears that more often than not the prescriptions appear to be made up at point of collection not when the request is put in and when items can be ordered in. Really I find it shocking as someone who uses repeat prescriptions at my own surgery I have never come across such an apparently clueless system. Please think of your elderly patients, many of whom cannot drive and are reliant on family members collecting when they can only to find things aren't there and they get upset and angry. Sort it out as it seems to be a recurring issue.
Visited February 2024
Stalham Staithe Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
Your review: I recently had a burn on my hand which got infected. As I was away in Surrey I visited a pharmacy for advice. They insisted that it needed urgent treatment. I went to one of their local doctors who refused to see me as a temporary patient and advised me to visit a&e. So, I called Staithe surgery and they couldn’t have been more helpful. The receptionist was excellent as was doctor. He sent a prescription to the local pharmacy where I was staying and the infection in my hand has gone. Just wanted to say how much I valued their help.
Visited July 2023
Stalham Staithe Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2022
Very friendly and helpful staff, always very well looked after and on time even during this very difficult time of covid restrictions.
Visited August 2022
Review titled Stalham Staithe Surgery
Replied on 06 September 2022
Thank you for your kind review, it's great to hear you are well looked after here at Staithe. Kate Bywater (Practice Manager)
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Review titled Organised, supportive & Efficient Practice
Rated 5 stars out of 5
by Janie Egerton - Posted on 05 September 2022
Thankyou to all reception staff, dispensers, Doctors, practice nurses, & managers. Having had a very difficult year, I have found staff to be supportive & efficient, with GP call backs to update me on next steps very reassuring. The past two years have been very difficult with COVID & I have always found the practice to remain focused on meeting patients needs & I have always observed doctors and nursing staff have demonstrated consistently that they really do care & have you, the patients interests at heart. Huge thank you to everyone there- especially working in such difficult times. I will bring in some more chocolates soon 😊💐
Visited August 2022
Review titled Stalham Staithe Surgery
Replied on 06 September 2022
Dear Janie Thank you so much for your wonderful comments, it's so lovely to hear of your positive experience, thank you for taking the time to leave us such a lovely review. Many thanks Kate Bywater (Practice Manager)