STAMFORD HILL GROUP PRACTICE
2 Egerton Road, Stamford Hill, London, Greater London, N16 6UAContact details and opening times
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Reviews
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Review titled Appointment availability atrocious.
Rated 2 stars out of 5
by Anonymous - Posted on 15 November 2022
Drs here are good. But app system is absolutely rubbish. None available to book through automated, online or by telephone. I’ve been online at 8 am to try and get an app, always just says “non available”. You can’t book through automated system as it comes up with pretty much the same message as above. And by the time you try and get through by phone, after waiting for a long time, all the apps have been taken. I’ve tried, on numerous occasions, on consecutive days and at different times, all options to try and book an app, I have the same problem and it’s proving impossible! Because of this I’m actually thinking of changing practice, which is such a shame. As I mentioned earlier, the Drs themselves are very good. Can i also suggest that you make it possible to advance book apps (up to two weeks ahead) in addition to the next day ones. This would be really useful for people who don’t need one straight away.
Visited October 2022
Review titled STAMFORD HILL GROUP PRACTICE
Replied on 21 November 2022
Dear Sir or Madam Thank you for getting in touch with us and I am aware that patients have been having difficulties in getting both online and automated appointments on our system. In recent months and weeks in particular we have had an increasing demand and request for online and automated appointments with patients preferring to book in this way. This is quite new for the practice as previously patients had preferred to call in and the reason that the messages come up that you refer to, is because the online and automated appointments have already been taken. We are in the process of looking at our online and automated appointments to increase availability for patients and hope in the coming days to have more appointments available to book in this way. We are also about to send out a patient satisfaction survey to a proportion of our patients to see what the preferred way of booking appointments is, as certainly the current feedback is quite different to what we have had before. Regarding pre-bookable appointments, this is something that we used to offer here but we found for various reasons they did not work well for the patients or the practice however we do have appointments available on a Sunday in our enhanced access clinics and if a patient calls in with a matter that can wait a few days, we can offer an appointment on a Sunday. If you would like to discuss this matter any further then please do contact me at the surgery. Kind regards Tania Fidler (Practice Manager)
Provided by Care opinion
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Review titled Frustrating experiences
by shudderqs64 - Posted on 25 November 2022
Difficult to book appointments, long ques due to appointments being offered on the day only. Often queue number 38-39 roughly 1 hr, sometimes the call gets disconnected. Had to go the practice 3 times to collect 1 form which the GP was supposed to leave for me. Old school practice no online appointment booking. Doctors I have seen are okay, as well as the paramedic. Receptionists- some of them nice, some of them rude. After my previous GP practice, this one is a big disappointment.
Visited October 2022
Provided by Care opinion
Review titled STAMFORD HILL GROUP PRACTICE
Replied on 28 November 2022
Dear Sir or Madam I am sorry that you have been experiencing difficulties in getting through to obtain an appointment. We do have pre-bookable appointments available every day in advance, for the next day both online and on our automated system however they are very popular and are booked very quickly. Recent patient feedback has requested more online appointments to be made available and we are in the process of increasing the availability of these. Our call queue does take up to 50 people, which was increased from 20 earlier this year as patient's fed back that they wanted to have the option to queue or not. We do monitor the call queue all day every day and I have to say with the exception of the odd day since the winter season has started, we are not seeing high numbers of patients waiting in the queue and this has been the case for several months. We do also ensure we have the maximum amount of staff answering the telephones at peak times and we do let patients know via a message if we are experiencing staff shortages on any particular day. I would like the opportunity to discuss with you the points you have raised about a form that you had to collect and the comments you made about the reception staff so that I can look at any improvements that we can make or any training that is needed for our team. If you would like to call me at the surgery then I would be happy to speak with you about these. Kind regards Tania Fidler (Practice Manager)
Provided by Care opinion