Standish Medical Practice
49 High Street, Standish, Wigan, Lancashire, WN6 0HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Easy to access help if needed
Rated 5 stars out of 5
by Graham - Posted on 11 September 2024
I recently needed medical advice on a couple of occasions. Each time I used the online system and was allocated appointments very promptly, and I received excellent care. Never had an issue with access here.
Visited September 2024
Review titled Standish Medical Practice
Replied on 12 September 2024
Many thanks for your kind words and lovely feedback. Your feedback will be shared with the team who will very much appreciate your kind words Kindest Regards Lynsey Collins
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Review titled Would not recommend!
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2024
Ridiculously hard to get appointment. I was promised a call back on 2 occasions and never got one. When I phoned back myself I spoke to a receptionist who was rude, dismissive and condescending. She spoke to me like I was stupid and can safely say I will not be using this GP practice going forward nor would I ever recommend them. Every experience I’ve had has been terrible.
Visited September 2024
Review titled Standish Medical Practice
Replied on 10 September 2024
We are sorry to hear of your experience. As you have left this review anonymously we are unable to fully investigate your concerns or share your feedback with the reception team. If you would like to contact the practice, our Practice Manager will be more than happy to discuss your concerns in person. Kindest Regards Lynsey Collins
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Review titled Amazing Practice
Rated 5 stars out of 5
by Sandra - Posted on 11 September 2024
I just wanted to say thankyou to everyone at the practice for taking care of me recently. I have been seen twice in the last two weeks due to ongoing health issues and both times have been seen quickly and left the practice feeling supported by all. Thanks again to an amazing team of heroes.
Visited September 2024
Review titled Standish Medical Practice
Replied on 12 September 2024
Many thanks for your kind words and lovely feedback. Your feedback will be shared with the team who will very much appreciate your kind words Kindest Regards Lynsey Collins
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Review titled Outstanding service as usual
Rated 5 stars out of 5
by Mark - Posted on 10 September 2024
Thank you for always providing the best medical service to myself and family. After my child became ill overnight I was able to quickly get an appointment with a doctor today who was amazing with my child. The reception team were friendly and helpful and couldn't to enough to assist me as always. I feel very lucky to be a patient at this practice.
Visited September 2024
Review titled Standish Medical Practice
Replied on 10 September 2024
Many thanks for your kind words and lovely feedback. Your feedback will be shared with the team who will very much appreciate your kind words Kindest Regards Lynsey Collins
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Review titled Wasting time
Rated 2 stars out of 5
by Anonymous - Posted on 25 September 2024
Completed triage form on ask mygp, couldn't make the appointment they sent. I asked for an appointment to be booked for the week after, they said none available. I then said cancel the original appointment which was not convenient and I would call in to sort an alternative one. Then got a message that could not respond to saying I need to complete another triage form, this has already been triaged once by a clinician, it is a waste of time for both of us having to complete another one when they have said I need an appointment. Luckily it's nothing urgent .
Visited September 2024
Review titled Standish Medical Practice
Replied on 26 September 2024
We are sorry to hear of your experience. If you would like to contact the practice, a member of our management team will be more than happy to meet with you to discuss your concerns Kindest Regards Lynsey Collins
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Review titled Will I live that long
by Derek Lea - Posted on 20 August 2024
I am a 74 year old man and am in severe pain and not sleeping due to a compacted joint in my neck. After 2 weeks wait I called into the surgery to ask if I was getting any nearer to an appointment as I would be serving on jury duty the following week and did not want to be in pain for however long I may be needed. I was told that I may "possibly" be seen in another 4 to 5 weeks time, I was told I could ring the GP alliance but it seems it is still not on my record that I am deaf and have issues using a phone. The receptionist offered to book me an appointment to get some pain relief and have been given an appointment in the middle of Wigan at 9:30 pm. I will have to go to but I am quite scared about having to go to the town at night as it is not a very nice place to be at night. This is the same doctors practice who prior to covid could see you on the same day and now it is 6 to 7 weeks, did all the Doctors get covid and die during the pandemic?
Visited August 2024
Review titled Standish Medical Practice
Replied on 23 August 2024
We are sorry to hear of your experience. If you would like to contact the practice, a member of our management team will be more than happy to meet with you to discuss your concerns Kindest Regards Lynsey Collins
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Review titled Who do you contact
Rated 1 star out of 5
by Derek Lea - Posted on 27 August 2024
Following on from my previous complaint I was sent to the Alliance and prescribed a medication that was not compatible with my regular medication, I contacted the practice and was then offered a further medication that could have caused serious issues with an underlying medical issue. These things should be checked when prescribing medication. I have since had a face to face appointment and a referral for specialist treatment. Having seen the reply I got previously I checked the practice web site. It is still showing the previous practice manager with her email address?? Why is the website not updated and why not give the contact details in your replies?
Visited August 2024
Standish Medical Practice has not yet replied.
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Review titled Used to be good
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2024
Trying to get a face to face appointment is almost impossible, after requesting a face to face with a GP got a telephone consultation. After around a 3 week wait I waited for a call with no success, only 2 voicemail afterwards. Turns out there is an ongoing signal problem in the area. Had I got a face to face appointment in the first place this wouldn’t have been an issue.
Visited June 2024
Review titled Standish Medical Practice
Replied on 28 June 2024
We are sorry to hear of your experience. If you would like to contact the practice, a member of our management team will be more than happy to discuss your concerns Kindest Regards Lynsey Collins
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2024
I waited probably 3 weeks for an appointment and understand this is unlikely any fault of the people working there. I was was seen within 30mins of my appointment which is totally acceptable. The doctor was great and the receptionist was very efficient and polite. Top marks for the people!
Visited June 2024
Review titled Standish Medical Practice
Replied on 28 June 2024
Many thanks for your kind words and lovely feedback. Your feedback will be shared with the team who will very much appreciate your kind words Kindest Regards Lynsey Collins
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Review titled Poor service and care
Rated 1 star out of 5
by A Smith - Posted on 23 April 2024
I attended the practice in January 24 regarding a potential congenital heart problem. After having tests I waited for any follow up but to no avail. The Ask My GP service is usually switched off in under a few minutes and recently is permanently offline. You are directed to call the practice but your calls are cut off. The lack of a follow up is causing worry and anxiety
Visited April 2024
Review titled Standish Medical Practice
Replied on 25 April 2024
We are sorry to hear of your experience. If you would like to contact the practice, our Practice Manager will be more than happy to discuss your concerns Kindest Regards Lynsey Collins