Stanhope Mews Surgery
7 Stanhope Mews West, London, Greater London, SW7 5RBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great - friendly -
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
I find that the surgery is professional and I’m grateful to have it. Have always had appointments when needed and keep reminding me or offering alternative dates if this one is closed. Reception and blood test ppl are great
Visited January 2024
Review titled Stanhope Mews Surgery
Replied on 02 April 2024
Thanks so much for taking the time to let us know! It means a lot to us when the team's hard work is recognised. If you every have any suggestions as to how we could improve, or would like to let me know if something has gone wrong, do feel free to email me directly. Best wishes Karen Rydings - Practice Manager krydings@nhs.net
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Review titled Consistently Wonderful Experience
Rated 5 stars out of 5
by Rich McD - Posted on 12 January 2024
I have been registered at Stanhope Mews GP for over 12 years now, and am especially impressed with treatment I receive from the front desk staff, and when calling the surgery. In the last 12 months especially I’ve noticed such high levels of patient care, with the front desk going above and beyond my expectations and even helping me to register my international partner without any of the expected problems. With all the bad press that the NHS gets, this really has been such a relief to be with a practice that cares. The whole system seems to have been set up to be as efficient as possible, with all the rules making sense and not just there for bureaucracy! Thank you to the whole team at Stanhope Mews surgery!
Visited January 2024
Review titled Stanhope Mews Surgery
Replied on 02 April 2024
Thanks very much for taking the time to let us know about your positive experience. I think we have a great team here, so it's wonderful to know that our patients agree. If there are ever any occasions when things don't go to plan, or you have suggestions about how wecould improve, do please let me know directly by email - my address is krydings@nhs.net Best wishes Karen Rydings - Practice Manager
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Review titled Efficient, courteous, attentive and effective…
Rated 5 stars out of 5
by Fawad Quraishi - Posted on 14 April 2023
I consider myself lucky to have Stanhope Mews West as my surgery. All staff are polite and friendly. They very good at their jobs. I appreciate the thorough follow-up of my issues and feel well looked after.
Visited April 2023
Review titled Stanhope Mews Surgery
Replied on 18 April 2023
Dear Fawad How lovely to hear how happy you are with your care here at Stanhope Mews West Surgery. I feel proud to be part of the team here, and really feel everyone works hard to look after all our patients. I know sometimes things can go wrong, so do please get in touch if you feel there's anything we could do better. My email address is krydings@nhs.net. Best wishes Karen Rydings Practice Manager
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Review titled Painless Blood work
Rated 5 stars out of 5
by John Apted - Posted on 17 April 2023
I popped into the surgery to have some blood work done and my appointment was on time. Actually giving blood was a painless expirience and went by fast. Would definitely recommend this surger to others.
Visited April 2023
Review titled Stanhope Mews Surgery
Replied on 18 April 2023
Thank you John for taking the time to let us know about your positive experience! I will make sure to let the HCA (Phillip) know too. Do get in touch if there's ever anything you think we could improve upon. My email address is krydings@nhs.net Best wishes Karen Rydings - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
The staff are always attentive and accommodating. Generally, very professional and treat you as an individual and not a number.
Visited April 2023
Review titled Stanhope Mews Surgery
Replied on 02 May 2024
Thanks for this positive review - do get in touch if there is ever anything we can do to improve your experience. Best wishes Karen Rydings - Practice Manager
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Review titled Superb practice
Rated 5 stars out of 5
by Lucy sanders - Posted on 14 April 2023
Every physician I have been seen by at Stanhope Mews surgery has been engaged, efficient and interested, with a caring manner. My own GP has been tenacious and motivated to get to the bottom of a complex picture of symptoms. Reception staff have always been helpful and responsive. Thank you
Visited April 2023
Review titled Stanhope Mews Surgery
Replied on 18 April 2023
Thank you so much Lucy for taking the time to let us know how happy you are with the care you receive here at Stanhope Mews West Surgery. I think we have a wonderful team, and it's lovely to get such positive feedback. Please do get in touch if there's ever anything that you feel we could do better - we like to learn from any experiences where things don't go well. My email address is krydings@nhs.net. Best wishes Karen Rydings - Practice Manager
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Review titled Excellent experience
Rated 4 stars out of 5
by DEB - Posted on 04 April 2023
Went for blood tests this morning. Very positive experience. Flawless technique! Friendly reception staff as well.
Visited April 2023
Review titled Stanhope Mews Surgery
Replied on 06 April 2023
Thanks so much for letting us know! I'll make sure to pass this to the relevant team members too. It makes so much difference to us when we hear about positive experiences - although we welcome negative feedback too as we can then use it to improve our services. Do email any time if there are any issues with the care you receive at the practice my email address is krydings@nhs.net Best wishes Karen Rydings - Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
Everyone has been extremely helpful, efficient and professional. I was dealt with in the most helpful and swift fashion, and everything gets done with the utmost ease and professionalism. All the systems work and someone always gets back to me or helps in the kindest way. I have found this to be the case always. I cannot say how much this helps when health issues are complicated or challenging, or even when they aren't I always feel as though they are doing their utmost to try and help..... such a brilliant team, every single one of them!
Visited March 2023
Review titled Stanhope Mews Surgery
Replied on 06 April 2023
Thank you for making my day! The whole team here at the Mews work so hard to keep monitoring and improving the care we offer our patients. It means so much that you have taken the time to let us know about your positive experiences. I will certainly be passing this on to the team so that they know just what a difference our hard work can make to our patients. If you do have any thoughts about how we could improve further, I am always pleased to hear from patients. My email address is krydings@nhs.net Thanks again for your very kind words Karen Rydings - Practice Manager
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Review titled The Best Practice!
Rated 5 stars out of 5
by Vanessa Baldwin - Posted on 31 March 2023
I have been at Stanhope Mews surgery for quite some years. During this time I have found great caring and efficiency with every question on the phone. The Doctors are certainly the best, & I feel most privileged.
Visited March 2023
Review titled Stanhope Mews Surgery
Replied on 06 April 2023
Dear Vanessa, Thank you so much for taking the time to give us such positive feedback. I'm glad you find the doctors to be so caring and efficient - I feel very lucky to work with them all. Do let me know if there's anything at all you feel we could do to improve further. My email address is krydings@nhs.net Best wishes Karen - Practice Manager
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Review titled Caring Practice
Rated 5 stars out of 5
by sandra kay moore - Posted on 13 April 2023
My mother who is 101 recently had a short stay in hospital after a fall.. after returning home was visited by the doctor who arranged a visit from a physio and several other services !! as she lives alone it is very reassuring to know the surgery is there for her they couldn’t be more helpful !!
Visited March 2023
Review titled Stanhope Mews Surgery
Replied on 18 April 2023
Dear Sandra I'm so pleased that you're happy with the care your mother is receiving from the practice. We have a great team, and I'm glad to hear that it's working well in ensuring your mother is looked after well. Do get in touch if there's every anything that you feel we could improve upon. My email address is krydings@nhs.net Best wishes Karen Rydings Practice Manager