Stanton Surgery
10 The Chase, Stanton, Bury St. Edmunds, IP31 2XAContact details and opening times
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Reviews
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Review titled Outastanding Help
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
Hi Please copy to Doctors and all practice staff. Just a quick note to make you aware of the outstanding help your reception staff gave me. Phoned Tuesday afternoon/evening asking for help for my wife who was in severe pain fainting and vomiting. After carefully listening and not having any immediate appointments she advised me to phone 999 I did 111 and they sent an ambulance. Outcome was they advised to take pain killers and phone 999 if symptoms got worse. We waited until 8 am on Thursday morning I got a receptionist who again was very attentive to her condition and symptoms and although she had appointments for Thursday pm advised to phone 111. I did this and without hesitation they sent out an ambulance. To cut a long story short she was operated on by a senior consultant at the West Suffolk on Thursday at 8 pm surgery that lasted over 3 hours. She is still recovering in hospital. I would just like to send a big thank you to you and your team for the great work they do and especially whoever was on the end of the phone on those two occasions, they where a great help as I was worried and confused and they gave me the advise I needed and the confidence to phone 111. If someone tells you to do it then you think okay not wasting peoples time. I don't think the Doctors, Nurses, Reception staff, administrators and all, get enough plaudits in this day and age for the sterling work they do. Again Many Many Thanks
Visited November 2024
Review titled Stanton Surgery
Replied on 05 November 2024
Thank you so much for taking the time to provide this feedback. The reception team work extremely hard and will appreciate your positive comments. We are so glad we provided you with the support you needed during what must have been a very worrying time. Thank you again.
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Review titled Listening doctor and great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
I luckily rarely go to my Gp but experienced a concerning health issue and was even and taken seriously by the doctor I was fast tracked to the hospital and given a quick blood test and prompt future appointments . My results were explained promptly and clearly to me . Every single member of staff I dealt with from reception ,to a nurse and the lady who did my bloods went above and beyond .
Visited August 2024
Review titled Stanton Surgery
Replied on 05 November 2024
Thank you very much for taking the time to leave us this feedback. We have a highly qualified team of clinicians and very professional administrative staff supporting them. We are pleased to hear you have been able to experience the great work they do. Thanks again.
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Review titled Data breach
Rated 1 star out of 5
by Clare - Posted on 09 July 2024
Data breaching again, my go notes being linked to the wrong person who shares “same name” They always state their dob in emails as do I. She always ends up with my medication sent to her house, letters, appointments and now accessing my information on the app. Cancelled an appointment. Links should not be sent to personal emails without triple checking d.o.b address & I’ve already added my mother’s maiden name a few months ago to stop years of confusion. I can’t understand how they are still doing this and getting it wrong.
Visited July 2024
Stanton Surgery has not yet replied.
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Review titled Super Doctors
Rated 5 stars out of 5
by Ann Lambert - Posted on 07 June 2024
Arrived at surgery first thing Tuesday 28/5/24, feeling grim . Doctor immediately sent me off to West Suffolk Hospital. I was seriously poorly. 5 years earlier a different Doctor at the practice saved my brother’s life in similar circumstances. The odd admin or pharmacy blips are nothing compared to this . I can’t thank them enough.
Visited May 2024
Stanton Surgery has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
I sat in the surgery for 1 hour waiting for the doctor spoke to receptionist doctor had marked me as seen for leg issue but not called me and I had gone with a shoulder issue does not give you confidence in the doctor. if I was 1 hour late I would not been seen. Very poor practice.
Visited April 2024
Stanton Surgery has not yet replied.
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Review titled Much improved dispensary services
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
For several months the dispensary have faced some challenging issues. Skilled workforce, new computerisation in addition to the building move whilst the surgery was being extended. Add to that supplies where medicines have not been available. Today they have excelled and seem to have worked hard to transform the dispensary.
Visited February 2023
Stanton Surgery has not yet replied.
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Review titled Absolutely ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
Impossible to get an appointment or even speak to a doctor. My 7 year old daughter has an ear infection. A simple enough diagnosis but i was told on day 1, there were no appointments, on day 2 to ring 111 or go to a&e as no time available from the doctors...on the day of a nurses strike. The next day i tried again, as im not keen to use these sorts of resources (especially on the day nurses striked) for something that was not an emegency, but was affecting my young daughters daily life and happiness. All she needed was a 5 minute appointment but again told the same. 6 hours after first dialling 111 she is finally home (way past her bedtime) with antibiotics. And they wonder why mental health is becoming a bigger problem.
Visited December 2022
Stanton Surgery has not yet replied.