Staunton & Corse Surgery
Gloucester Road, Corse, Staunton, Gloucester, Gloucestershire, GL19 3RBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2024
Phoned up to book an appointment and the receptionist I spoke to was very blunt and it was clear she did not want to speak to me. I gave my name and apparently she misheard and shouted down the phone “No I said what is your name?” in a very angry tone and a minute later she hung up abruptly after telling me she couldn’t help.
Visited October 2024
Review titled Staunton & Corse Surgery
Replied on 07 October 2024
Dear Anonymous, Thank you for your feedback. I apologise for your recent negative interaction with the practice. I can listen back to the call and take this matter further. Please could you email me directly via louise.tweney@nhs.net, detailing the date and time of the call. Please also let me know if I can help book any necessary appointments that you may need. Kind Regards, Louise Tweney Practice Manager
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Review titled New to practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Just joined the practice and found it to be very good. Actually saw a doctor for a review, never been able to do this with previous doctors. Doctor was very pleasant, informative and took the time to go through my medical history and gave me the opportunity to chat about my concerns, excellent never had this before, very patient and followed up exactly as he said he would 10/10. Had an issue with allergy to new meds, call promptly returned, matter addressed and continues follow up calls. Very happy with the overall care they provide.
Visited October 2024
Review titled Staunton & Corse Surgery
Replied on 12 November 2024
Dear Patient, Thank you for your positive feedback about the practice following your recent visit and subsequent follow up calls. I will pass on your comments to the team. Kind Regards, Louise Tweney Practice Manager
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Review titled Great Surgery
Rated 5 stars out of 5
by Chris - Posted on 19 September 2024
Had a problem with my neck from ringing to speaking to a doctor can not fault the surgery at all, keep up the excellent work.
Visited September 2024
Review titled Staunton & Corse Surgery
Replied on 23 September 2024
Dear Chris, Thank you for your positive feedback, I will pass on your comments to the practice team. Kind Regards, Louise Tweney Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Jayne Mills - Posted on 26 September 2024
From the very kind reception staff, the practice nurse who went the extra mile for me, the GPs who have been truly amazing and caring, and the lovely pharmacy staff, I cannot speak highly enough for my care. In difficult times you are all truly wonderful, thank you so much.
Visited September 2024
Review titled Staunton & Corse Surgery
Replied on 07 October 2024
Dear Jayne, Thank you so much for your positive feedback. I will pass on your message to the whole Practice Team. Kind Regards, Louise Tweney Practice Manager
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Review titled Rude Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2024
I rang in today as I needed to book an appointment, however I was greeted by this extremely rude woman who spoke to me like I was stupid. She put me on hold to “send a text message”, completely talked down to me like a child, and seemed to blame the fact they were busy on me. Customer service goes completely out of the window for this place. I will definitely not be going back.
Visited September 2024
Review titled Staunton & Corse Surgery
Replied on 09 September 2024
Dear Patient, Thank you for your feedback regarding your recent interaction with the practice. Please accept my apologies for the service you received. Can I ask you to make contact with me so that I can investigate this further, either call 01452 840228 and ask to speak to me or please email me directly via louise.tweney@nhs.net. Kind Regards, Louise Tweney Practice Manager
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Review titled Fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
2 wk priority check. It took away the worry of awaiting diagnosis. I was seen same day and fast- tracked. Very sensitive to my needs and professional attitude. Thank you
Visited August 2024
Review titled Staunton & Corse Surgery
Replied on 09 September 2024
Dear Anonymous, Thank you for your feedback, I'm glad you had a positive experience at the practice. I will pass on your comments to the Practice Team. Kind Regards, Louise Tweney Practice Manager
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Review titled Professional service
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2024
I needed an urgent pathway of testing and results which happened in a professional and efficient, friendly manner. Some lovely and kind people work here.
Visited August 2024
Review titled Staunton & Corse Surgery
Replied on 09 September 2024
Dear Anonymous, Thank you for your positive feedback regarding the practice. I will pass on your comments to the practice team. Kind Regards, Louise Tweney Practice Manager
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Review titled Very thorough
Rated 5 stars out of 5
by Angela Haimes-Williams - Posted on 08 August 2024
Very thorough and listened and not rushed helpful and goes through so I understood extremely knowledgeable felt reassured
Visited August 2024
Review titled Staunton & Corse Surgery
Replied on 13 August 2024
Dear Angela Haimes-Williams, Thank you for your positive feedback. I will ensure that your comments are passed on to the Practice Team. Kind Regards, Louise Tweney Practice Manager
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Review titled My Doctors Surgery
Rated 5 stars out of 5
by STARLING Keith - Posted on 17 June 2024
I attended the surgery for an annual check up. I was given a date for my appointment within 2 weeks. I booked and was duly called on time. I was introduced to the Nurse, informed of what was going to happen and the purpose of the visit. The nurse was very friendly and efficient.
Visited June 2024
Review titled Staunton & Corse Surgery
Replied on 18 June 2024
Dear Mr Starling, Thank you for your positive feedback regarding your recent visit to the practice. I will pass on your comments to the Nursing Team. Kind Regards, Louise Tweney Practice Manager
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Review titled Mind reading abilities required
Rated 2 stars out of 5
by Anonymous - Posted on 13 June 2024
Went to collect a prescription for a family member, having never visited before. Waited 5 minutes at the clearly marked “dispensary” window before asking the receptionist if there was a way to get the attention of the people inside (no bell, blinds were down). Turns out the dispensary no longer use the inside window, only the (unmarked and round the corner so not obvious) outside window. Receptionist response was “oh no, that’s been closed since Covid!” Silly me for expecting basic signage!
Visited June 2024
Review titled Staunton & Corse Surgery
Replied on 13 June 2024
Thank you for your feedback and making a very valid point. I will review our signage and ensure that it is clear that the internal dispensary hatch is no longer in use. Apologies for the confusion caused during your visit to the practice.