Staverton Surgery
51 Staverton Road, London, Greater London, NW2 5HAContact details and opening times
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Reviews
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Review titled Failing to get an appointment, unbelievably rude reception
Rated 1 star out of 5
by A Frustrated Patient - Posted on 18 April 2024
I have been trying and failing to get an appointment for some months now. The doctor told me I needed a face-to-face appointment, reception told me I couldn't have one, the doctor called, told me again I needed a face-to-face, failed to book it. I called reception and they rang off. Frankly this is gross negligence.
Visited April 2024
Review titled Staverton Surgery
Replied on 18 April 2024
Dear patient , Thank you for your feedback, I am sorry you were not able to book an appointment. Reception can be at times very busy , but please do try again in the afternoon it is often less busy. We do have same day emergency appointment and face to face routine appointments available at present. There are other ways of booking appointments such as the patient access app and the NHS app. Please sign up for this, if you haven't yet. Dr A Poelvoorde Managing Partner We are always open for feedback , but it is difficult to reply if we do not know the circumstances . Please contact the practice manager if you continue to
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Review titled Appalling service
Rated 1 star out of 5
by john clarke - Posted on 12 October 2023
Been registered with this GP for years. Service in the last 2 years has been dreadful - 3-4 week wait for appointment with named doctor, telephone appointment call backs not kept, paperwork handed in mislaid and not actioned. Avoid this practice if possible
Visited October 2023
Staverton Surgery has not yet replied.
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Review titled Poor and unacceptable service
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
Clearly this GP has far too many patients and they do not employ adequate staff to provide even a basic service My appt which I had waited weeks was cancelled with a few hours notice No attempt was made to find another slot (cancellation) and now face another 10 day wait with the likelihood that the appt will also be cancelled. Have had appts in the past, waited 40 minutes and had to leave. As slots are only 10 minutes, obviously private patients are being seen immediately? This practice now seems to be staffed by part timers and locums
Visited August 2023
Staverton Surgery has not yet replied.
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Review titled Considerate nurse service on this occasion
Rated 5 stars out of 5
by Arjan Patel - Posted on 16 July 2023
Date: 15/07/2023 I met first time the Nurse Sadia at Saturday Surgery , today, for my "Inclisiran" Injection, under NICE nhs programme, after hospital dispensation of 3 previous same injection. On this occasion, She had time to explain me more what it is used for. Thank you all at Staverton.
Visited July 2023
Review titled Staverton Surgery
Replied on 27 September 2023
Dear Mr Patel, thank you for your feedback. We shall make sure to pass the message to the hub nurse. Dr A Poelvoorde Partner
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Review titled Kind, considerate and competent
Rated 5 stars out of 5
by Leslie Charles Pickett - Posted on 30 May 2023
I visted several times, for the nurses to deal with dressing ulcers. I found them to be friendly and extremely helpful. Their warmth and kindness were evident, and they put me at ease with pleasant conversation. Prompt and efficient, they gave me confidence in their expertise, especially recently. I can recommend them highly.
Visited May 2023
Review titled Staverton Surgery
Replied on 27 September 2023
Dear Leslie Charles Pickett, Thank you for your lovely feedback and we have passed this comment on to the nurses. Dr A Poelvoorde Partner
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 17 December 2022
Excellent service from the practice recently for my son and for myself. Responsive, efficient and very helpful.
Visited December 2022
Review titled Staverton Surgery
Replied on 11 January 2023
Dear Patient Many thanks for your feedback, it makes a real difference to us. We are glad you had a positive experience and will shall make sure that the team gets your comment. Dr Poelvoorde, GP partner