Stifford Clays Medical Centre
Crammavill Street, Stifford Clays, Grays, Essex, RM16 2APContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A stressful Experience with a consultation with a Doctor
Rated 2 stars out of 5
by Margaret Rodell - Posted on 04 July 2024
I had an appointment via econsult and face to face with a Doctor on 1/7/2024 regarding a mental health issue I had with current medication after I had experienced a low episode recently. The Doctor was very abrupt and said I could not change the medication as it was not a cure for my condition just something to help manage my symptoms. I did understand that but felt I was not listened to or my concerns were not valid. I felt rushed onto the next agenda and expected a more professional and supportive approach from a Professional Doctor I had seen before .
Visited July 2024
Review titled Stifford Clays Medical Centre
Replied on 05 July 2024
Dear Margaret, Please accept our sincere apologies that you felt the need to complain about your experience at the practice. We strive to provide a high-quality care for all patients, and we appreciate your feedback which will be shared within the team.
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Review titled Terrible customer service reception 06/10/2023 0900hrs
Rated 1 star out of 5
by Medical professional - Posted on 06 October 2023
The woman on the reception had such a poor attitude, very condescending tone and an overall disrespectful approach speaking over you repeating the same over and over. I believe this a very deterring welcoming into any practice. The fact that a person like that is the first point of contact of the surgery is appalling and rather concerning specially for business.
Visited October 2023
Stifford Clays Medical Centre has not yet replied.
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Review titled Excellent service as always
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Over the years stifford Clays health centre provided excellent care for both my grandparents whom I was main carer for both. They were amazing throughout my recent (and extremely difficult) pregnancy. But this morning they really have topped exceptional. Called for an appointment on behalf of my husband at 0830, seen by a very nice GP at 0900 who was kind and thorough in his history taking and examination. We took his advice, collected the prescription and was back home by 0930!!! Amazing!! Cannot thank this surgery enough; not only for today but several years of excellent care. Far too many complainers who have warped expectations of the NHS.
Visited May 2023
Stifford Clays Medical Centre has not yet replied.
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Review titled Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2023
Not a moan just a suggestion, why don’t you offer a call back system so people don’t have to wait in a queue, people often don’t bother to wait to get treatment because of the frustration of waiting on the phone!
Visited April 2023
Stifford Clays Medical Centre has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Jwatson - Posted on 17 December 2022
I have been quite a regular visitor over the last year and half after having a heart attack, and some other problems. My experience when contacting the surgery has been with kindness and helpfulness from all members of staff, doctors, nurses and receptionist. I am pleased to be with this surgery. Thank you all so much.
Visited December 2022
Stifford Clays Medical Centre has not yet replied.