Stock Hill Surgery
The Surgery, Stock Hill, Biggin Hill, Westerham, Kent, TN16 3TJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Stock Hill Surgery.
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by Jennifer Hutton - Posted on 14 April 2025
Have been sceptical about new triage service as previously experienced difficulties in securing an appt that met my work commitments. But today I received exceptional service. Within a short while of submitting online request, was telephoned by friendly Practice staff and offered a same day appt. My appointment with the GP was not only extremely thorough, helpful and reassuring but I also felt fully supported and listened to at all times. Furthermore, the pharmacist and receptionist were all extremely polite and helpful. Thankfully, I do not often require medical assistance from the Practice but today I felt I was really very well looked after so thought it important to share my positive experience with staff.
Visited April 2025
Review titled Stock Hill Surgery
Replied on 15 April 2025
Thank you for your positive comments about the surgery. These are greatly appreciated. Kind regards Operation Manager
-
Review titled Great Practice - brilliant staff - thank you
Rated 5 stars out of 5
by Julia Swift - Posted on 21 March 2025
I wasn’t sure about the new triage system as I didn’t realise it was available during the day - I thought I had to complete at 8 am ! Having submitted the form I received a text really quickly and picked up my prescription within an hour ! Thank you
Visited March 2025
Review titled Stock Hill Surgery
Replied on 26 March 2025
Thank you for your positive comments about the surgery. These are greatly appreciated. Kind regards Operation Manager
-
Review titled Triage system working fantastically
Rated 4 stars out of 5
by Katie - Posted on 06 April 2025
I was skeptical when they moved us over to the eConsult + triage system, but I was completely wrong. It's so, so much easier to get help - be it an appointment, a blood test (without seeing a doctor first), directions to go to the pharmacist, anything. It's just so much easier and faster to get help. I have put off going to the doctors for literal years and have ignored issues for so long, but now I know I can submit my eConsult and feel the weight off my shoulders immediately, knowing a doctor will look at it. They say it takes up to 48 hours, but I think the longest I've waited has been half a day, and then I've been able to book in so much quicker than normal. Honestly, this is working and I'm so thankful they introduced it. My rating would move to extremely likely if there was more follow up from the doctors, and if we could get in touch with the secretaries more easily than just 1 hour a day. I think the receptionists must deal with a bit of grief as a result of that.
Visited March 2025
Review titled Stock Hill Surgery
Replied on 15 April 2025
Thank you for your positive comments about the surgery. These are greatly appreciated. Kind regards Operation Manager
-
Review titled Reception staff
Rated 5 stars out of 5
by Theresa - Posted on 06 July 2024
I called the GP and spoke with reception staff Due to me having a lung disease I needed antibiotics, had yet another chest infection. The reception staff member that dealt with me was extremely helpful. I then attended to pick up my precription and again I was met with very helpful reception staff.
Visited July 2024
Review titled Stock Hill Surgery
Replied on 08 July 2024
Dear Theresa Thank you for your positive comment regarding our reception team and for taking the time to submit a review. I will ensure that your comment is passed to our team and your comment is greatly appreciated. Mrs K Dillaway Operations Manager Stock Hill Medical Centre.
-
Review titled Needs help
Rated 1 star out of 5
by Peter Coombe - Posted on 14 February 2024
Phoned this morning 14,02,24 to make an appointment, said I need an appointment today and they said they have one at 9.00 wow great didn't expect that, got to the surgery at 8.50 tried to check in and they told me the appointment was for Monday the 19,02,24. Wasted journey, Wasted car park fee and I can't make the 19th that's why I called today to make an appointment. I've got a cough that's been going on for about 4 months now and need to see the doctor
Visited February 2024
Review titled Stock Hill Surgery
Replied on 28 February 2024
Dear Mr Coombe I can see that you have now attended your appointment and received the medical care that you needed. We are sorry that you felt the need to raise a complaint on the feedback page. If your experience has not been satisfactory for whatever reason, I am always happy for you to contact me directly and I can investigate what has happened. We welcome the opportunity to look into and respond to any complaints, reviews and comments from our patients. Kind regards Mrs K Dillaway Operations Manager
-
Review titled Very Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2023
Rang for face2face GP appointment for sometime in January. Phone was answered within couple of minutes. Receptionist ask questions and suggested a Nurse Practitioner appointment. I asked whether the NP could prescribe and the answer was yes. Sorted, very happy with service.
Visited December 2023
Review titled Stock Hill Surgery
Replied on 02 January 2024
Thank you for your positive comments regarding the surgery and taking the time to post your comments. These are greatly appreciated. Kind regards Operations Manager Stock Hill Medical Centre
-
Review titled Welcoming receptionist
Rated 3 stars out of 5
by Janice STONE - Posted on 09 October 2023
I had to bring my 3yr old granddaughter to the surgery today. I just want to say how lovely n helpful the receptionist was. My granddaughter happily stayed with her whilst I went back to my car to fetch some paperwork. She was a delight. Thank you
Visited October 2023
Review titled Stock Hill Surgery
Replied on 11 October 2023
Thank you for your positive comment about the surgery. This is greatly appreciated. Kind regards Operations Manager Stock Hill Medical Centre
-
Review titled Waited 3 days for an unhelpful response to an E-Consult
by AndyHe - Posted on 25 May 2023
Completely ineffective e-consult, complete waste of time! Like others have reported, my wife used e-consult and was told she would get a reply, three days later such response just told her to make an appointment with her GP!! This is exactly what everyone used to do before this total waste of time came about, three days wasted! Do they do this to just play for time or something as it really does not seem to benefit anyone!
Visited May 2023
Provided by Care opinion
Review titled Stock Hill Surgery
Replied on 13 December 2023
Dear AndyHe, Thank you for your feedback. The eConsult has been helpful for the sorts of problems that can be dealt with by advice or a prescription from the GP without needing to see the doctor directly. The option to include photos has also been useful for looking at skin lesions and rashes etc. However, some problems cannot be dealt with in this way and they require a face to face appointment for further assessment. Unfortunately the eConsult is not a way to obtain face-to face appointments as these still needs to be booked via telephone or online. I am sorry that this resulted in wasted time for your wife. I will ensure that our Reception team and Patient Advisors are aware of your feedback. Kind regards, Dr Wong