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Stockwell Lodge Med.Ctr.

Rosedale Way, Cheshunt, Waltham Cross, Hertfordshire, EN7 6HL

Contact details and opening times

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Reviews

Displaying 1 to 9 of 9

  1. Review titled Vaccinations

    Rated 5 stars out of 5

    by Loughrey - Posted on 21 May 2024

    I have today been dealt with in a very timely and pleasant manner, by P M This was for the second part of my shingle vaccine. Thank you.

    Visited May 2024

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    Review titled Stockwell Lodge Med.Ctr.

    Replied on 21 May 2024

    Dear Loughrey, Thank you for your feedback. I am pleased to hear your vaccination appointment was timely and pleasant. I will pass this on to P M, thank you again for sharing. Best Regards Emma Parker Stockwell Lodge Medical Centre

    Report as unsuitable


  2. Review titled Excellent service

    Rated 5 stars out of 5

    by Anonymous - Posted on 08 May 2024

    Called for an appointment for review of prescription and the lovely lady was able to get one earlier for me than the initial one. She was extremely pleasant and helpful. Many thanks

    Visited May 2024

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    Review titled Stockwell Lodge Med.Ctr.

    Replied on 08 May 2024

    Dear patient, Thank you for your feedback. I am pleased to hear you were able to get a timely medication review. Your comments have been passed on to the team. Best Regards Emma Parker Practice Manager

    Report as unsuitable


  3. Review titled Worst surgery

    Rated 1 star out of 5

    by Anonymous - Posted on 26 February 2024

    Go there at 7:50 to get an appointment when they open at 8. Wait in the queue, only 3 people in front of me, i get to the desk 8:12 as the reception staff are to busy chatting and get told all the appointments are gone and they won't see my daughter. Absolutely disgusting.

    Visited February 2024

    Report as unsuitable

    Review titled Stockwell Lodge Med.Ctr.

    Replied on 18 April 2024

    Dear patient, Thank you for your feedback, I am Emma the Practice Manager. I am sorry to learn that you are unhappy with the care you have received from the practice and I am grateful that you have brought this to my attention. It is practice policy to not turn away children, it would be very useful if you could contact me directly so I can invesigate this properly. You can reach me via email on slmc.rec@nhs.net. Best Regards Emma Parker Practice Manager

    Report as unsuitable


  4. Review titled Awful

    Rated 1 star out of 5

    by Anonymous - Posted on 17 September 2023

    Despite phoning at 8am on the dot, by the time I got through all appointments for the day had gone and they wouldn't see a child who had been awake all night in pain. We ended up at an urgent care center with a ruptured ear, severe pain and hearing loss.

    Visited September 2023

    Report as unsuitable

    Review titled Stockwell Lodge Med.Ctr.

    Replied on 18 April 2024

    Dear patient, Thank you for your feedback, I am Emma the Practice Manager. I am sorry to learn that you are unhappy with the care you have received from the practice and I am grateful that you have brought this to my attention. It is practice policy to not turn away children, it would be very useful if you could contact me directly so I can invesigate this properly. You can reach me via email on slmc.rec@nhs.net. Best Regards Emma Parker Practice Manager

    Report as unsuitable


  5. Review titled Exemplary, professional service

    Rated 5 stars out of 5

    by Anonymous - Posted on 24 August 2023

    Today I had a face-to-face consultation with one of the doctors at the practice. The doctor sympathetically explored my issues and concerns, addressing them with exemplary thoroughness. She struck a perfect balance between friendliness and professionalism, putting me at ease, treating with me with respect and understanding , and encouraging an openness which facilitated a productive and constructive outcome. My experience today is typical of the treatment my wife and I have consistently received from all the doctors since we joined this practice some 2 years ago, having moved to the area from the north of England. We have also enjoyed the same friendly, professional treatment from the support staff, and we can wholeheartedly recommend the Stockwell Lodge practice.

    Visited August 2023

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    Review titled Stockwell Lodge Med.Ctr.

    Replied on 18 April 2024

    Dear patient, Thank you for your feedback. I will be sure to share this with the team. Best Regards Emma Parker Practice Manager

    Report as unsuitable


  6. Review titled Quick Appointment

    Rated 3 stars out of 5

    by Anonymous - Posted on 12 July 2023

    On 11 July I went around to Stockwell Lodge to make an appointment for my mum, who has COPD and had developed a chest infection- to my surprise I was told that if I could get her there in 20 minutes she could have an appointment then. Needless to say I got her there.

    Visited July 2023

    Report as unsuitable

    Review titled Stockwell Lodge Med.Ctr.

    Replied on 18 April 2024

    Dear patient, Thank you for your feedback. I am pleased to hear you were offered an appointment quickly, the team will be informed of your feedback. Best Regards Emma Parker Practice Manager

    Report as unsuitable


  7. Review titled Outstanding Nurse

    Rated 5 stars out of 5

    by Anonymous - Posted on 25 July 2023

    I came in for an invasive test that I had been dreading for quite some time. The nurse that performed the test was quite simply outstanding, and a testament to the nursing profession. They identified I was stressed, kept me smiling throughout and reassured me afterwards. The level of professionalism, yet kindness was remarkable and Stockwell Lodge are incredibly fortunate to have this person on their team. As I said to the nurse as I left, I couldn't do what people like them do eg. Nurses, but I am so grateful people like them exist to do this job, because I was terrified, yet they were able to keep me smiling.

    Visited July 2023

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    Review titled Stockwell Lodge Med.Ctr.

    Replied on 18 April 2024

    Dear patient, Thank you for your feedback. I am glad to hear our nurse made you feel comfortable during stressful and uncomfortable procedure. I will be sure to pass on your kind words to the team. Best Regards Emma Parker Practice Manager

    Report as unsuitable


  8. Review titled Poor reception and poor practice

    Rated 1 star out of 5

    by Anonymous - Posted on 12 June 2023

    Reception Rude, unhelpful, never answers the phone, phone system is so bad - kept on hold then hung up (20minutes later) I cannot wait to leave this practice

    Visited May 2023

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    Review titled Stockwell Lodge Med.Ctr.

    Replied on 18 April 2024

    Dear patient, Thank you for your feedback, I am Emma the Practice Manager. I am sorry to learn that you are unhappy with the care you have received from the practice and I am grateful that you have brought this to my attention. I apologise for the delay in responding to your feedback. The telephone system at this time was not fit for purpose, we were in the process of ending the contract early and moving to cloud based telephony, this is now in place. Best Regards Emma Parker Practice Manager

    Report as unsuitable


  9. Review titled Very poor service

    Rated 1 star out of 5

    by Gary james - Posted on 02 May 2023

    I rang the surgery today 2/5/23 to get the results of a chest xray that was done 3 weeks ago I was held in a queue for 45mins after being told I was 7th in the queue when I got to no 1 in the queue I was held for a further 15mins waiting for the results line to answer when the phone was answered I asked why it had taken an hour to answer the phone to be told that she was the only one taking calls this afternoon so in total 1hr 10mins on this call, this is not the first time it has happened it's a regular thing to be on the phone for ages so when your asked to select an option it doesn't make any difference because the same person is answering all the calls this is totally unacceptable the attitude of the staff seems to be it is what it is like I said this is not the first time it's happened even after speaking with the manager it doesn't seem that things are going to improve anytime soon I have been using this surgery since it first opened and it just goes from bad to worse its virtually impossible to get an appointment unless your prepared to queue outside from 07-45 in the morning and take your chances absolutely ridiculous

    Visited May 2023

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    Review titled Stockwell Lodge Med.Ctr.

    Replied on 18 April 2024

    Dear Mr Gary James, Thank you for your feedback, I am Emma the Practice Manager. I am sorry to learn that you are unhappy with the care you have received from the practice and I am grateful that you have brought this to my attention. My apologies for the delay in responding to your feedback. At the time of your complaint our phones were not fit for purpose, thankfully now we have moved to cloud based telephony. This means that any staff in the building or even at home can pick up calls, this means patients are not relying just on the reception team. Unfortunately staffing is an ongoing issue in primary care both clinically and administrative. We have a relatively high number of appointments available however with the increase in demand these appointments do go quickly. We do however have other means of getting clinical advice or requesting prescriptions/fit notes etc. by means of online requests, you can make these through the website or the NHS App. Here is the link to both https://stockwelllodge.org.uk/. Best Regards Emma Parker Practice Manager

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