Stonecross And West Drive Surgery
25 Street End Road, Chatham, Kent, ME5 0AAContact details and opening times
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Reviews
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Review titled Needs sorting out
Rated 1 star out of 5
by julie elaine williams - Posted on 11 April 2023
rang surgery wed befor easter ,requesting emergy c o p d pack for my partner .it was declined ? for some stupid thing .rang back tuesday after bank holiday .got through told receptonist what i wanted ,doctor will ring you back here we are 7pm no call back disgusting way to treat patients if you cant do yhe job retire going to change surgery
Visited April 2023
Review titled Stonecross And West Drive Surgery
Replied on 20 September 2023
I'm sorry for the inconvenience you've experienced. When you requested an emergency COPD pack before Easter, it may have been declined due to certain guidelines we must follow. Additionally, I apologise for the delayed callback after the bank holiday. Your feedback is essential, and we're actively working to improve our responsiveness. If you have further concerns, please share them. We understand your frustration, and if you choose to change your surgery, we respect your decision.