Stopsley Village Practice
26 Ashcroft Road, Luton, Bedfordshire, LU2 9AUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very understanding Staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
I would like to put a nice positive feedback as people only seem to bad feed backs. I was sorting a prescription for a patient and I witnessed a patient yelling down the phone at the receptionist, she kept very calm & I put my hands up to her as she explained very calmly to the patient on the phone about the procedures & how long the prescription would take. It is not right to yell & shout at them, order your prescriptions in plenty of time.
Visited January 2023
Stopsley Village Practice has not yet replied.
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Review titled It’s gone down hill
Rated 1 star out of 5
by Sue Hammett - Posted on 20 December 2022
I have been with this doctors for years and the last 3 years it has gone down hill you cannot see a doctor it’s all done over the phone which just is not good enough for somethings also you phone in the morning after 11/2 hours you get through to be told no appointments left when you explain it’s urgent they say ok a doctor will ring you sometime today but nothing so you phone surgery again no thing booked for you so that morning was a waste of time all they say is ring tomorrow well it’s disgusting the way the surgery are treating people I think it’s time to change doctors which I didn’t want to do.
Visited December 2022
Stopsley Village Practice has not yet replied.
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Review titled Poor reception service
Rated 3 stars out of 5
by Anonymous - Posted on 25 November 2022
I attended the surgery for some blood tests which were carried out efficiently and pleasantly by the nurse. I then had to make a further appointment at reception . I was the only person standing at the counter, the receptionist looked at me and then continued a conversation she was having within the office area with other members of staff. I stood there for ages until finally I had to ask her to help me. She looked amazed! I was pressed for time myself as I was going to a funeral but quite honestly the service was unprofessional and simply rude. I really think the surgery could do better than that!
Visited November 2022
Stopsley Village Practice has not yet replied.
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Review titled Really nice practice , caring staff and GP
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Seen GP for my issues got appointment promptly and GP was thorough . Receptionist are polite and professional
Visited November 2022
Stopsley Village Practice has not yet replied.