Stopsley Village Practice
26 Ashcroft Road, Luton, Bedfordshire, LU2 9AUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Questions
Rated 3 stars out of 5
by Roy Lowe - Posted on 24 August 2023
Very slow or fail to respond in good time to set questions/action.There is something very wrong at this practice.
Visited August 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Mr Lowe I sincerely apologize for the delays you’ve experienced in our communication. I understand how frustrating this can be, and I truly appreciate your patience. To address your concerns more effectively, I would like to offer you a face-to-face meeting. Please let me know your availability, and we will do our best to accommodate you. Thank you for bringing this to my attention. I look forward to resolving this matter together. Kind regards, Practice Manager Stopsley Village Practice
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Review titled Wrong coded entries on Nhs app
Rated 2 stars out of 5
by Anonymous - Posted on 11 August 2023
Great that I have the NHS app, because the clinician who called me coded the wrong entries for me. Apparently I have a child. Careless and has a huge impact on my patient record, and still not corrected.
Visited August 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Patient Thank you for reaching out and bringing this to our attention. I sincerely apologize for the error in your record and any distress it may have caused. I understand how important accurate information is, especially regarding your health records. I would like to offer you a face-to-face meeting to discuss this matter further and ensure that we correct any inaccuracies. Please let me know a convenient time for you, and I will do my best to accommodate. Thank you for your understanding, and I look forward to resolving this issue for you. Kind regards Practice Manager Stopsley Village Practice
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Review titled Relinquish Responsibility
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
It seems this surgery is getting worse than it was. Now the receptionist rings you to tell you your personal blood test results and advise what diet we should be on. Can't get an appointment with a Dr and you call to speak to health professional at 8am after being in queue for an hour, they call you back at 6pm.
Visited June 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Patient I want to sincerely apologize for the frustrations you’ve experienced recently with our surgery. It’s concerning to hear that our service has not met your expectations, especially regarding the handling of your blood test results and the difficulty in securing an appointment. I understand how important it is to discuss your health with a qualified professional, and I’d like to offer you the opportunity for a face-to-face meeting with one of our doctors. Please let us know your availability, and we will do our best to accommodate you. Thank you for your patience and understanding. We are committed to improving your experience with us. Kind regards Practice Manager Stopsley Village Practice
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Review titled Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 21 June 2023
I have explained many a time that I am at work when the perspiration is open and the receptionist normally sorts it out for me,but today I have to be late for work to ring them up
Visited June 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Patient I sincerely apologize for the inconvenience you've experienced regarding the prescription issue. I understand how frustrating it can be, especially when it disrupts your schedule. To ensure we resolve this effectively, I’d like to offer you the opportunity for a face-to-face meeting. Please let me know a convenient time for you, and I’ll do my best to accommodate. Thank you for your understanding, and I look forward to speaking with you soon. Kind regards Practice Manager Stopsley Village Practice
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Review titled Disappointed patient
Rated 1 star out of 5
by Elizabeth Smith - Posted on 09 May 2023
I has just hung up the phone let me add the second time today because I want a doctors appointment. I have been to the surgery twice in the past three weeks I have been seen both times by a Clinician I have Tinnitus which has a pulsing sound in my ear night and day and is really getting me down plus I was put on blood pressure tablets a week ago, that was after paperwork I handed in got lost and I had to resubmit them, I'm 76 years old. No doctors appointments till Saturday. Disgusting Service
Visited May 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Elizabeth I'm really sorry to hear about your experience. It sounds incredibly frustrating, especially with your health concerns. I can understand how the delays and the lost paperwork would add to your stress. I hope you're able to get an appointment soon so you can discuss your tinnitus and blood pressure with a doctor. Thank you for your patience, and I truly apologize for the inconvenience you've faced. Kind regards Stopsley Village Practice
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Review titled Great practice
Rated 5 stars out of 5
by Debbie Newbound Newbound - Posted on 19 May 2023
I had two telephone appointment last Thursday and this both helpful and concise and tests organised in timely manner .also very helpful receptionist Very impressive and supportive
Visited May 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Debbie Thankyou for your positive feedback. Our staff work hard to provide best possible service for our patients Kind regards Stopsley Village Practice
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Review titled A bad experience every time
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
Was completely dismissed several times during the appointment. Doctor was completely uninterested and seemed to think I was making up my diagnosis despite being diagnosed by a different doctor a year earlier. When I was given my prescription it was the wrong medication and I could not use it at all. I was given an external cream that could not be swallowed when what I required was internal medicine. So now I’ve paid for a medication that I absolutely have no use for.
Visited April 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear patient I'm really sorry to hear about your experience. It’s important that you feel heard and supported during your appointments. I’d like to discuss this further and address your concerns directly. Could we arrange a face-to-face meeting to go over everything? Your health and satisfaction are our top priorities. kind regards Practice Manager Stopsley VIllage Practice
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Review titled Telephonic Tedium
Rated 2 stars out of 5
by Darren Lee Porter - Posted on 13 April 2023
I need an asthma inhaler every couple of months, but as it's not on repeat prescription, I have to order it by phone. The prescription line is open from 13:30 to 14:15, but I wasn't even able to get in the queue, after calling at least half a dozen times because the lines were busy and the call was automatically ended. I've also recently waited 1.5 hours to order a prescription, as the telephonist who handles such matters decided to leave the office, without letting the other receptionists know. Although, having read a previous review, I now know that I can ask for it in writing, by dropping a note at the surgery, and I'll also request it on repeat, as using the telephone service realy is an ordeal, and it shouldn't be so. The actual GPs are great, but the telephone service is terrible. Regards.
Visited April 2023
Review titled Stopsley Village Practice
Replied on 21 October 2024
Dear Darren I want to sincerely apologize for the frustrating experience you've had with our prescription service. It’s unacceptable that you faced such difficulties, and I truly appreciate your patience. I’d like to offer you the opportunity to meet face-to-face to discuss your concerns further and explore how we can improve this process. Please let me know your availability, and I’ll do my best to accommodate. Thank you for your understanding, and I look forward to resolving this matter together. Kind regards, Practice Manager Stopsley VIllage Practice