Streatham High Practice
2-8 Gracefield Gardens, Streatham, London, Greater London, SW16 2STContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Streatham High Practice.
Reviews
-
Review titled Pregnancy incorrectly referred - bad experience
Rated 2 stars out of 5
by Anonymous - Posted on 28 May 2024
The first day I found out I was pregnant (it's my first pregnancy so feeling nervous) I notified the surgery via the app and received a call back same day (so far so good.) The GP wanted to refer me to the Hospital Maternity services themselves due to some medication I take which I was happy for them to do. After 2 weeks I had heard nothing so rang the Hospital only to find that the GP has only referred me for a 20 Week Scan and nothing else despite the fact I had had no other appointments so far for this pregnancy. The Maternity ward were shocked and apologetic but I needed to then self-refer (which I could have done in the first place). I then had to wait even longer for an appointment which was really frustrating given how badly I had been impacted by Morning Sickness and couldn't keep down any food or liquid. Very poor service indeed for something that seems extremely straightforward.
Visited May 2024
Review titled Streatham High Practice
Replied on 03 June 2024
Dear Patient, Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will pass this on to our team. Please feel free to contact the surgery on 0207 062 7860 if you wish to discuss your concerns further. Kind regards Sarah Sowle Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
I had some blood tests at St.Thomas's a couple of weeks ago which revelaed some deficiencies and within 2 hours of having received a text from St.Thomas's with the results, one of the GPs from Streatham High had texted me and sent a prescription to my pharmacy. That is amazing service when their workload is so huge and I've always had a good experience here. My thanks and congratulations to all the team for being so on their game and patient-focussed.
Visited May 2024
Review titled Streatham High Practice
Replied on 03 June 2024
Dear Patient, Thank you for your 5* review. I will pass this on to our reception team and Doctors, I'm sure they will be pleased to hear your positive feedback. Kind regards, Sarah Sowle Practice Manager
-
Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
I have transferred my 93 yr old father in law to this clinic as it is close to where he lives.Having registered easily I requested to order his repeat prescription which was turned down.After waiting for almost an hour I am promised a e consultation appt which came and went.Somebody had rung me back but could not speak.I tried twice waiting for an hour each when I spoke to a very dismissive receptionist. I was told to ring again the next day! What do I say.
Visited November 2023
Review titled Streatham High Practice
Replied on 03 June 2024
Dear Patient, Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will pass this on to our team Kind regards, Sarah Sowle Practice Manager
-
Review titled Poor attitude.
Rated 2 stars out of 5
by n. l - Posted on 10 October 2023
Reception staff need better training to achieve a better standard of patient care. No apologies for constant mistakes, lack of communication when letting you know there is a problem and a general lack of understanding when it comes to the services of a GP practice; I have worked in the NHS for a decade and have found myself appalled at the attitude - this is dangerous as the happily dismiss issues that could develop into serious health implications.
Visited October 2023
Review titled Streatham High Practice
Replied on 03 June 2024
Dear Patient, Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will pass this on to our team for training and development. Kind regards Sarah Sowle Practice Manager
-
Review titled Working parents should avoid this surgery
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
If you are a working parent, I would not recommend this practice. The way they use their booking app and run their switchboard makes it very difficult for you to access care for your child if both parents work full time. I’ve been trying to book an appointment to seek a referral to Camhs for my son for several days now. I will have to book a day off work just to take a call to book an appointment. It’s a nightmare. Kids of working parents don’t need extra blockers to access childcare.
Visited September 2023
Streatham High Practice has not yet replied.
-
Review titled Poor service
Rated 2 stars out of 5
by Rosanna - Posted on 22 August 2023
My mother and I have been trying to get an appointment for some time now, my mother fell and hit her head, this has caused her dizziness. She does not speak English and we have no time to call the surgery at 8am as we both work. I have tried to call during my lunch times but queues are long, their app is not working and they have no other ways of contact. I managed to call them and I asked how were we meant to get appointments and if they had an email I could use, the receptionist said no and we would have to wait until their app was working it’s been days and still doesn’t work. Definitely moving my mother from here as they are not helping which is their job.
Visited August 2023
Streatham High Practice has not yet replied.
-
Review titled horrible, ridiculous service
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
I've been registered with this practice for the last 3 years and i received the worst service possible. I've been coming with sever period pain which was making me faint and throw up, didn't even get any painkillers and was told itll pass. never answer calls, wait time is an hour on the phone... don't answer dr iq requests. When i needed sick note I was waiting a week and a half for them to send it, two days before its expiry date. when called and confronted about it, didn't say a word. disgusting
Visited May 2023
Streatham High Practice has not yet replied.
-
Review titled Fantastic 5☆ practice
Rated 5 stars out of 5
by Barry Leedham - Posted on 25 May 2023
I have been at the practice for some time now. I have not met or spoken to anyone who is less than professional. A great modern well run surgery. I cannot recommend highly enough.
Visited May 2023
Review titled Streatham High Practice
Replied on 03 June 2024
Dear Mr Leedham, Thank you for your kind feedback. We look forward to continuing to provide you with 5 star care at Streatham High Practice. Kind regards, Sarah Sowle Streatham High Practice
-
Review titled Terrible Practice
Rated 1 star out of 5
by Jason Halliday - Posted on 31 March 2023
Have already complained to NHS England regarding this practice. Now I am leaving it due to the practice keep messing around with my medication. I put in Prescriptions and the Clinicians don't bother sending prescriptions to the Pharmacy. I phoned up and complained multiple times and still nothing is done about it! The Clinicians at this surgery are dangerous and a threat to life!
Visited March 2023
Streatham High Practice has not yet replied.
-
Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
Never have any appointments reception always unhelpful on this you can guarantee. Been with this practice since the start and they are just adding more patients all the time to get more money in. I think the only time you see an actual doctor must be when you need your death certificate signed. Always a call back and usually from pharmacist never a doctor.
Visited December 2022
Streatham High Practice has not yet replied.