Skip to main content

STROUTS PLACE MEDICAL CENTRE

3 Strouts Place, Pelter Street, London, Greater London, E2 7QU

Contact details and opening times

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about STROUTS PLACE MEDICAL CENTRE.


Reviews

Displaying 1 to 7 of 7

  1. Review titled GP Receptionist 'call handling' customer service

    Rated 5 stars out of 5

    by Cherelene - Posted on 16 July 2024

    I am writing to share my recent experience with highlighting both a concerning interaction and exceptional service that deserves recognition. Recently, I called the surgery to trace a document that had not been sent via message. I discovered that the document was sent to an old phone number, despite having updated my contact details in person 2-3 months prior. During the call, I repeatedly informed the staff member that my number had been updated months ago. However, she insisted that her system showed the old number and did not acknowledge that the number might have been updated. What was particularly upsetting was the staff member's demeanour. She made me feel as though I was mistaken about updating my contact information. Despite having had multiple consultation appointments for myself and my children over the phone, and having sent doctor's picture uploads using my current number, she failed to take accountability for the system error. Instead of listening and apologising for the inconvenience caused, she made me feel as if my concerns were invalid. This experience indicates a need for additional training for the staff member in question. It is crucial for all staff to handle such situations with empathy and professionalism, acknowledging potential system errors and making patients feel heard and respected. On a positive note, I want to extend my heartfelt thanks to 'this staff' who consistently provides exceptional customer service. She conducts herself with professionalism, integrity, and genuine care for patients. Her work ethic speaks volumes, and she is a true asset to your team. This review is long overdue recognition of her outstanding service to the public. Thank you a member of staff, you will know who you are, unfortunately, I wasn't able to leave your name and other staff members and doctors who take the time to listen and provide excellent care. I hope this feedback will be taken constructively to improve the overall patient experience at Strout’s place.

    Visited July 2024

    Report as unsuitable

    STROUTS PLACE MEDICAL CENTRE has not yet replied.


  2. Review titled Impossible to have any support from this GP

    Rated 1 star out of 5

    by Anonymous - Posted on 24 April 2024

    It's impossible to get in contact with them, they don't respond your emails, their online form is never answered and every time you're able to have them on the phone they're rude and unwilling to help. I've just been through a surgery this weekend and they're not even able to help me filling a fit to fly form on time, even though the clinician at the hospital stated pretty clear on my notes what needs to be done.

    Visited April 2024

    Report as unsuitable

    STROUTS PLACE MEDICAL CENTRE has not yet replied.


  3. Review titled Not a friendly practice

    Rated 1 star out of 5

    by rachel rigby - Posted on 02 January 2024

    I have had to endure numerous phone calls and text consultations even when I said I could come in. Now I am on holiday and got a big red patch and am not back until two weeks and I called the clinic to speak to my GP and they said because I am overseas they won’t call. But it’s my same mobile number they would have to call and if I hadn’t told them I was overseas they wouldn’t even know! And so what if I am on a new years holiday I still am a patient in their clinic and pay my taxes to be so. I explained the GP could just call my regular number it makes no difference where I am and the receptionist refused to put me through or to log the call. It’s not the first time I had an unpleasant experience with this clinic they also never pick up the phone for ages and often have you waiting ages to see people. Just unpleasant and uncaring that’s for sure - I have been told by a docter where I am on a vacation I have shingles that’s why I called to see what my regular docter says and it’s pathetic but not unusual that this clinic won’t help. And when I get back they won’t just let me book an appointment they will make me wait for a phone consultation to then tell me to send pictures - which is what i can easily do now - it’s totally absurd

    Visited January 2024

    Report as unsuitable

    STROUTS PLACE MEDICAL CENTRE has not yet replied.


  4. Review titled Strouts place medical centre

    Rated 3 stars out of 5

    by Sheikh m rahman - Posted on 12 April 2023

    When I have call for the appointment call answering time minimum 30 minutes to hour after the take verification then the says call back tomorrow @ 8.30 there is no appointment available or I can send you link you can do by on line some time I have call 3to 4 days then I got n appointment today I have second days to call but not appointment she says I have call back tomorrow thank you for giving me this opportunity to say something

    Visited April 2023

    Report as unsuitable

    STROUTS PLACE MEDICAL CENTRE has not yet replied.


  5. Review titled False appointments

    Rated 2 stars out of 5

    by Anonymous - Posted on 07 January 2023

    I called in and was given an appointment for 7/1/23 for a blood test at 9:45. I woke up and the practice is closed. Apparently no blood tests on the weekend. I desperately need to get tested and the reception here gave me an appointment on a day where the practice is closed! Absolutely ridiculous.

    Visited January 2023

    Report as unsuitable

    STROUTS PLACE MEDICAL CENTRE has not yet replied.


  6. Review titled Poor reception

    Rated 1 star out of 5

    by Anonymous - Posted on 02 September 2022

    I have been trying to get an appointment and have been on hold for an hour. They say they open their phone lines at 8:30 however I am still waiting to get through an hour later. This is poor. Surely when I do get through to them they will say there are no appointments available and to call again the next working day.

    Visited September 2022

    Report as unsuitable

    STROUTS PLACE MEDICAL CENTRE has not yet replied.


  7. Review titled Great

    Rated 4 stars out of 5

    by Anonymous - Posted on 05 August 2022

    Good practice, good personal. Very useful, near my house. I was during my pregnancy there and always the personal was very good

    Visited August 2022

    Report as unsuitable

    STROUTS PLACE MEDICAL CENTRE has not yet replied.