Stubbington Medical Practice
Park Lane, Stubbington, Fareham, Hampshire, PO14 2JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Blood test
Rated 4 stars out of 5
by Tony Jeffries - Posted on 24 March 2025
Routine blood test.Pretty much on time, phlebotomist friendly, job done, thanks. Good that it’s available at week ends.
Visited March 2025
Review titled Stubbington Medical Practice
Replied on 26 March 2025
Dear Tony Thank you for your feedback and that you find the availability of appointments on the weekend a positive. Janet Fry Practice Manager
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Review titled Amazing doctor
Rated 5 stars out of 5
by Joanne Tully - Posted on 19 March 2025
I took my son to see doctor glazier yesterday. He was so kind and thorough. It was a tricky conversation due to him previously being a girl but he was so empathetic and thoughtful. Thank you so so much.
Visited March 2025
Review titled Stubbington Medical Practice
Replied on 26 March 2025
Dear Joanne Thank you for taking the time to give feedback following your recent consultation. I have forwarded your comments to Dr Glazier and its very much appreciated. Janet Fry Practice Manager
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Review titled Consistently high level of service provision
Rated 5 stars out of 5
by Liz Ballance - Posted on 22 March 2025
My appointment yesterday was the most recent of 6 for myself and partner. Every aspect of all 6 of these appointments, follow-ups and treatments has been an extremely positive experience. I cannot recommend this practice enough. Staff are friendly, helpful, professional and positive every time I go there
Visited March 2025
Review titled Stubbington Medical Practice
Replied on 26 March 2025
Dear Liz Thank you very much for your wonderful feedback, it really is appreciated. Janet Fry Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2025
Friendly only thing I’m not liking is why do patients have to go on line and sort out appointments and exray. Surely you can go to the hospital have your exray and the results sent back to the doctor. And not all phoning around. Trying to get an appointment. But Prhapes that’s progress and I’m just old fashioned.
Visited March 2025
Review titled Stubbington Medical Practice
Replied on 14 March 2025
Dear Patient Thank you for your feedback. Happy to discuss your concerns about booking appointments on line. Please contact the surgery for further information on our processes. Janet Fry Practice Manager
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Review titled Poor Admin
Rated 2 stars out of 5
by Nicholas John - Posted on 11 March 2025
Once again there was an admin error in booking my appointment today. I was told to ring reception to make an appointment for a diabetic review, which I did. I was told 11:40 . When I arrived a few minutes early the auto check in did not work so I spoke to reception. First I was told that these are normally telephone appointments. I said that was unlikely as I had been asked to bring a urine sample. She checked, and said I had missed it. It was at 10:40. A verbal appointment is subject to potential error but there is nothing wrong with my hearing. I believe reception told me one thing but recorded something else in the diary . I believe this because there is a history of errors like this going back many years. I have recently turned up for an appointment, booked successfully on the auto check in, been told to wait in the upstairs waiting room and done so for an hour beyond the appointment time. On checking back with reception I was told that it was a telephone appointment , the doctor had tried to ring me ( I had my phone off or silent while in the waiting room) . After pointing out that I was told differently, had a text with location and the auto checkin had expected me, I was told ‘oh sorry, we have two different calendars and they must have got mixed up. I mention this previous example in case someone might say that they have a fool proof process and ‘the patient must have made a mistake’. I seem to keep getting texts after appointments asking for feedback. It might be better to sent texts before appointments to that both parties have a written record. Messages could also be clearer about which appointment they refer to as one might have several coming up. The Clinical aspects of the Surgery seem to be good, I have no complaints. Covid was generally handled very well. However the Administration abysmal. A few years ago I had to write to Nhs England asking if they could take the surgery into ‘special measures’ to establish ‘best practice’ processes (surely every surgery in the country has similar issues and there should be a standard set of tools and processes?). The procedures here are constantly changing. Also at the time I wrote to the Surgery Manager ( name deleted ) but got no reply. Genuinely, and without exaggeration I have found that with any admin interaction with the surgery there is about a 50% chance that something will go wrong.
Visited March 2025
Review titled Stubbington Medical Practice
Replied on 14 March 2025
Dear Nicholas Thank you for taking the time to submit feedback on your recent experiences with the practice. I am sorry to hear you have issues with appointment timings. Please contact the surgery to discuss this and we will be able to look into what has happened. Janet Fry Practice Manager
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Review titled Good Practice.
Rated 4 stars out of 5
by Janet White - Posted on 29 March 2025
Only 3 minutes delay, was seen by a new Nurse, who was very effeciant and kind, really helpful with trying to get me another appointment which I was told was not available by receptions, but appeared to be after all, which I was very pleased about. Overall a good experience. .
Visited March 2025
Stubbington Medical Practice has not yet replied.
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Review titled Kind and Patient
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2025
Annual Review The nurse was kind enough to take time to explain what the tests were for. Gave me extra time, didn't rush me
Visited March 2025
Review titled Stubbington Medical Practice
Replied on 06 March 2025
Dear Patient Thank you for your positive feedback following your recent appointment with the nurse. Janet Fry Practice Manager
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Review titled Very Professional Service
Rated 5 stars out of 5
by L Webb - Posted on 07 March 2025
Had to have an intrusive examination, the Doctor explained everything in great detail, asking me lots of questions, listening to my answers that put me at ease. An absolute credit to the NHS Service.
Visited February 2025
Review titled Stubbington Medical Practice
Replied on 11 March 2025
Dear patient, thank you for taking the time to submit positive feedback on your recent consultation with doctor. I am pleased to hear it went smoothly and that you were put at ease. Janet Fry Practice Manager
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Review titled HCA Apointment
Rated 5 stars out of 5
by Rog Hughes - Posted on 16 February 2025
The HCA practitioner was totally professional and courteous. The appointment was taken ahead of schedule without any fuss. Very happy with the service
Visited February 2025
Review titled Stubbington Medical Practice
Replied on 19 February 2025
Dear Rog Thank you for taking the time to submit positive feedback, it is much appreciated. Janet Fry Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2025
Blood test by nurse conducted quickly and efficiently, with a smile. Very informative in the reason for the blood test.
Visited February 2025
Review titled Stubbington Medical Practice
Replied on 11 February 2025
Dear Patient Thank you for your positive feedback on your recent blood test. Janet Fry Practice Manager