Stubbington Medical Practice
Park Lane, Stubbington, Fareham, Hampshire, PO14 2JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolute waste of time
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
I was asked to make an appointment over 6 months ago now every time I tried was told there was no appointments avaliable so just gave up trying. Need to make a blood test appointment again sorry there are no appointments. My medication needs looking into as it's making me feel worse told no appointments still try after 7 on line still nothing. This surgery is a totally joke. Now you can't even make an appointment over the phone you have to do it through an e consult. Just totally unbelievable.
Visited January 2024
Review titled Stubbington Medical Practice
Replied on 27 March 2024
Dear Patient I am sorry you have had cause to complain about making an appointment for a blood test. We have many appointments for blood tests released every day at 7pm. For example tonight we have 30 appointments releasing and tomorrow at 7pm we have 35 appointments releasing so please try then. Please contact the urgent care team if your problem cannot wait for a routine appointment. Please check our website for an update on the changes we are making to improve patient access. Please contact me directly if you wish to discuss further. Janet Fry Practice Manager
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Review titled Very good care
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
The process of getting an appointment can be stressful but the reception staff were v helpful. The GP listened to my concerns, examined me and ensured that follow up was carried out promptly and thoroughly. Excellent care and attention
Visited July 2023
Review titled Stubbington Medical Practice
Replied on 30 July 2024
Dear patient, thank you for your comments they are very much appreciated. The new appointment system via E-consult should take the stress away of obtaining a routine appointment. Janet Fry Practice Manager
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Review titled Caring and empathetic
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
Phoned gave details of my concerns about my father's breathing due to COPD,triage call made to assess! visit of 2 members of the team visited next morning... reassurance and explaining very professionally to help my father deal with his health problems with the support in place! Thank you so much
Visited July 2023
Review titled Stubbington Medical Practice
Replied on 25 July 2023
Dear Patient Thank you for your positive feedback. I will pass on your comments to the team. Janet Fry Practice Manager
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Review titled 5 Star Service
Rated 5 stars out of 5
by Neil Thorne - Posted on 26 June 2023
I called 0800hrs and was placed on nurse triage. Nurse called that morning and I was prescribed antibiotics and asked to provide urine sample. Antibiotics did not work. Called 0800hrs following week and was placed on triage list. Nurse called that morning I was booked telephone call with GP that day. Further antibiotics which did not work. Completed eConsult. Nurse called within the hour and booked face to face GP appointment that day. Saw GP had examination, further samples taken and different medication prescribed which appears to be working. All persons at the practice were very helpful. What a brilliant service this is. I really felt cared for, listened to and respected. I have been with this surgery for many years and have never had a criticism in my mind. Thank you to all the staff at the practice. I am very grateful for the part you play within the NHS.
Visited June 2023
Review titled Stubbington Medical Practice
Replied on 28 June 2023
Dear Neil Thank you for your positive feedback following your recent contact with the practice. I have forwarded your comments to all practice staff. Janet Fry Practice Manager
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Review titled What is happening to our Drs Surgeries??
Rated 2 stars out of 5
by Natalie - Posted on 29 March 2023
To call up and be told out right that you cannot make a dr’s appointment is absurd. Apparently all appointments are released at 8am for the following week and only 7 are available for next week?? All of which have gone and there was a queue of people waiting at the surgery to try and get 1/7 who were then turned away. What happened to being able to speak to a Dr and discuss any health concerns? This is disgusting in this day and age. I mentioned that as a care provider they have a duty to offer a solution to patients and I was met with a solemn note of silence and “yes I agree it’s not good”.
Visited March 2023
Review titled Stubbington Medical Practice
Replied on 05 April 2023
Dear Natalie Thank you for your message and I am sorry that you are unhappy with our appointment system. You are correct in saying that our appointments are released one week in advance at 8am. I am sure you would have heard or seen in the media that the demand for GP appointments is at its highest level and practices are struggling to meet this demand. Routine appointments are reduced when GP's take leave, especially during school holidays as its difficult to employ locums during these weeks, however we do offer our urgent care service to manage conditions that cannot wait for a routine appointment. Using e-consult for medication queries and sick notes can be helpful and reduce the need for a GP appointment. There are other healthcare professionals within the practice than can help many conditions without the need for a GP appointment and our receptionists are trained to help direct patients into those alternative appointments. I would be happy to discuss further if you would like to contact me. Janet Fry Practice Manager
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Review titled Very good
Rated 4 stars out of 5
by Peter - Posted on 06 January 2023
Ear Microsuction very efficient.Painless. Have had slight pain 6th Jan but procedure went very well Very good communication
Visited January 2023
Review titled Stubbington Medical Practice
Replied on 10 January 2023
Dear Peter Thank you for taking the time to add this positive comment to our website. I will pass your comments to the nursing team. Janet Fry Practice Manager
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Review titled Amazing experience from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
So impressed with the service I received. I called for some advice and was dealt with quickly and efficiently. Offered an appointment on the day and treatment plan given. Prescription sent to the chemist immediately. Compared to many other surgeries who only offer e-consults and have very long waits, I feel I have always been able to speak to someone straight away at Stubbington Medical Practice. If I or my family need to be seen they do so in a timely manner. Thank you to all the staff there.
Visited January 2023
Review titled Stubbington Medical Practice
Replied on 25 January 2023
Dear Patient Thank you for your positive feedback on the service you have received from the surgery. I will make sure all the staff are aware of your message. Janet Fry Practice Manager
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Review titled Shocking experience
Rated 1 star out of 5
by Judit - Posted on 20 December 2022
I went for blood test to Stubbington Surgery recently. The nurse who took my blood, done everything fine .... appart from the most important thing. She did Not wash/sanitise her hands or put on a pair of gloves. I was completely shocked, as she literally touched everything possible , the door to the waiting area, the keyboard, her pen, the needle, the tubes, my arm, my vein where she inserted the needle and God knows what else. I thought I have been very unlucky and she just forgot it during my visit, but my husband went to have a blood test a week later and he had exactly the same experience. No handwashing No gloves. This is absolutely unacceptable from any health care workers.
Visited December 2022
Review titled Stubbington Medical Practice
Replied on 29 December 2022
Dear Judit Thank you for your comments and I am sorry you have had cause to complain about your experience at the surgery. All of our staff are aware of the surgeries infection control measures that should be taken with each patient and I am surprised that these measures haven't been followed. I have passed your concerns onto our Nurse Manager who apologises and has reassured me that she will discuss with the team. If you wish to discuss this further, please don't hesitate to contact me. Janet Fry Practice Manager
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Review titled Best practice I’ve joined
Rated 5 stars out of 5
by Claire - Posted on 11 November 2022
I just wanted to thank all the ladies on the phone and on reception when I’ve been in. I’ve used a few practices over South England, Lincolnshire & west coast scotland. I’ve comes across some horrible, unhelpful and even nasty staff. Non under the pressure this practice are under due to the size of the surrounding area they cover. Every single time without fail when I’ve called I’ve had pleasant, kind and helpful people on the other end. Each call i come off the phone smiling which I’ve never experienced with other practices covering lesser areas. It doesn’t just stop there either. Both Doctor/s I’ve seen have listened to me, showed empathy about the different situations each time and willing to help me. I’ve also had help from one of your nurses 3 times over myself son and daughter. She was extremely busy but non the less was not pushy or rude as some can be, she was very helpful and took the time to answer my questions and reassure me. I’ve had such bad experiences in past healthcare situations. This practice is a breath of fresh air and working through what we’ve all experienced over the last few years they all deserve a massive thank you.
Visited November 2022
Review titled Stubbington Medical Practice
Replied on 10 January 2023
Dear Claire Thank you for your kind message, I will pass onto all reception staff. Janet Fry Practice Manager